Westgate Dodge Ram of Wake Forest

TERRIBLE MANAGEMENT! ! The dealership told me they were processing my loan and ran my credit against 3 other banks and didn't even run it with my bank. They then told me t ! The dealership told me they were processing my loan and ran my credit against 3 other banks and didn't even run it with my bank. They then told me that I was denied (through my bank who I was already pre-approved for) and I then I had to go to my bank and get a check. When I called them a week later I was told that I gave them permission when I in fact told them no I didn't want them to run my credit to get a different rate somewhere else because I was already pre-approved at MY bank. Jesse is the worst manager at this establishment. I called with the issue and He had a very condescending tone and talked over me the WHOLE time! He started he would send me a document where I signed and gave them permission to run my credit against multiple banks but I have yet to receive anything! He didn't let me get a word in and didn't listen to anything I had to say. I will NEVER recommend this place. They lied to me and I'm so glad I don't have to deal with them EVER again! DON'T GO THERE, THEY WILL LIE TO YOU TOO!!! More

This is all of what was discovered less than a month of my son’s purchase from Westgate! “We first started testing and found DTC P0300 && P050D, A constant misfire was active on cylinder 4 && 8. We also no my son’s purchase from Westgate! “We first started testing and found DTC P0300 && P050D, A constant misfire was active on cylinder 4 && 8. We also noted a noticeable knock sound coming from the supercharger. We from there pulled plugs and wires tested injectors on bank 2—-Found cylinder 4,6, && 8 fuel fouled out (cause of failure isolated too injectors leaking raw fuel on nak 2 causing fouled spark plugs and misfire) && a broken valve spring. At this time we are working to replace spark plugs && injectors on bank 2. (we working together a estimate to submit into warranty on supercharger issue), During the spark plug/injector replacement (took place today) Tech found NO coolant at all in supercharger (still testing) Trying to find cause of failure. # totals—--Warranty Is covering $2053.29 towards the bill (this # will change once info on supercharger is submitted) Customer owes $1613.10 -quoted before tax- This includes the (excluded spark plugs & wires—contract does not cover this) also includes the non covered expense of parts/labor. The warranty on vehicle does not cover all GM cost of parts or requested labor due to warranty beign aftermarket & not sold by our dealer difference falls on guest” My son and I tried to reach out to them numerous times just for service records and a copy of his warranty contract and the staff ignored our voicemails from missed calls, never called back, nor did they return emails. I had to go back to the dealer to get a copy of my son’s paperwork which could have been simply emailed. They simply ruined my son’s first car buying experience but didn’t mind taking the $60,000 check from the bank! More

My daughter purchased a 2023 Jeep Cherokee with less than 22k mikes. She drove approximately 300 miles when she noticed a strange sound from the front end. She returned it to the dealership where they diag 22k mikes. She drove approximately 300 miles when she noticed a strange sound from the front end. She returned it to the dealership where they diagnosed it as needing rotors and pads (front end). Estimated $1000.00 for a break job. The car had supposedly passed the state inspection and pre-sales inspection. When questioned how it could pass inspection then with less than 2 weeks and 300 miles later, need break pads, Jesse White acting as sales manager claimed it didn't matter how, "It passed".... He also stated that they have no intention of taking care of the issue and they will not bear any responsibility. His attitude and demeanor were hostile and unprofessional. A dealership that employs someone with his lack of professionalism as a manager and ambassador of their business is not worth patronizing. Very disappointed in Westgate Wake Forest. As a side note, I spoke with a Westgate CDJR at a different location and they were taken aback at his response and lack of action on the dealerships part. More

This auto dealer will be deceptive in the communication to you. We bought an older truck for our son and though it passed "NC emissions test", we have had to spend over $2k in repairs and we are still find to you. We bought an older truck for our son and though it passed "NC emissions test", we have had to spend over $2k in repairs and we are still finding problems that were not disclosed until under we went completely under the hood. This car has more rust and mechanical problems, than stated and the warranty is a complete joke, that they try to offer. Please do your due diligence as there are plenty of trust worthy people working in the industry before giving this dealer any money. More

Awful dealership- will lie to sell a car. Go anywhere else before doing business here. And that pre owned Dodge certified label is a load of bull! Car was not even able to pass inspection Go anywhere else before doing business here. And that pre owned Dodge certified label is a load of bull! Car was not even able to pass inspection due to exhaust . More

Very friendly knowledgeable sales staff. No pressure, open with all sales cost. Highly recommend for buying used car No pressure, open with all sales cost. Highly recommend for buying used car More

Jesse White caused the dealership to lose a sale. Replace this guy. Complete jerk. Played games. High Pressure. I found an equivalent car for a bit cheaper and bought it from another dealer on Replace this guy. Complete jerk. Played games. High Pressure. I found an equivalent car for a bit cheaper and bought it from another dealer on the spot. I was warned about buying from Westgate and, after meeting Jesse, I now know why. More

My experience was terrible tried financing to no avail now I’m still without a stupid car and paid 100 bucks for the taxi. Don’t buy from them period! Not recommended. now I’m still without a stupid car and paid 100 bucks for the taxi. Don’t buy from them period! Not recommended. More

DO NOT TRUST THE SERVICE DEPARTMENT! ! Recently took my car in for it's first service which was to include an Oil and filter change as well as tire rotation. This service is free prov ! Recently took my car in for it's first service which was to include an Oil and filter change as well as tire rotation. This service is free provided by Westgate. They were supposed to check the radar sensor as well because I've had trouble with cruise control thats related to that particular sensor. They had the car for 3 days and said they had completed the oil change and Tire rotation, but had not checked the sensor yet. After 3 and a half days, I picked up the car because I couldn't leave with them any longer. When I got home, I noticed that they had NOT rotated the tires. So, I checked the oil and they had not changed the oil either as it was DARK Brown in color. I called the service manager twice and left messages each time, but did not receive a return call. I did however get in touch with the Sales Manager and told him about my complaint. He offered to have the service manager call me but I declined because I was not about to take my car back there again....EVER! This was my first and LAST dealing with Westgate Dodge! Fortunately for me, the lack of service was free. But, had I paid for that service it would have cost me $184.67. I have the invoice to prove it. All I can say is Buyer beware with Westgate Dodge of Wake Forest! More

Finance department will buckle and dime you even after you agree to terms that will help you out. Don’t talk to Jesse White he will hang up in your face. you agree to terms that will help you out. Don’t talk to Jesse White he will hang up in your face. More