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Westgate Dodge Ram of Wake Forest
Wake Forest, NC
245 Reviews
Welcome to WestGate Auto Group! Since establishing our family of dealerships in 1990, we’ve had the pleasure of providing drivers in The Triangle and beyond with the sort of sales and service that can’t be found anywhere else. We take pride in our 360-degree ability to serve Raleigh-area drivers. Meanwhile, with our state-of-the-art collision center, transparent pricing and team-oriented culture, each member of our staff has the customer’s best interests in mind.
We are different, and we really mean it, let us prove it to you. We will not beat you up. We will not play games. We never have. If you want to walk away at any point, we won't chase after you, because that is your right. At our core, we are a no-pressure dealership. We give you the time you need to buy the car that you want. We are laid back. We do not send salespeople to tackle our customers. If you don't want to make a decision today, you really don't have to. We are happy to give you all the time that you need to find the car that you want. Our attitude starts from the top. Even our owner will treat you like a customer, not a number.
Now well into our third decade in Central North Carolina, our customer-focused atmosphere starts at the top. Each member of our staff, whether representing the sales, service, management or finance, is a valued member of a selfless team. This supportive culture extends to our clientele as well, where we proudly remove the stress and hassle of every step in the process. Our customers are our family, and that’s the way that they are treated at WestGate Auto Group.
For the modern car buyer, the purchase of a new or used vehicle is only the beginning of a long and often inconvenient relationship. At WestGate Auto Group, we understand that a visit for auto service is sometimes the last thing a driver wants to do, and is full of unforeseen stresses and lofty costs. Knowing this, we at WestGate Auto Group proudly offer total transparency when it comes to your repairs, helping to eliminate the surprise expenses found at so many competing dealerships. We’ll also work with you to provide a regular maintenance schedule, with our ASE-certified technicians helping to ensure that your vehicle performs its best for the many miles ahead.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 245 reviews
September 14, 2018
Not a good experience I spent several days after the purchase working to refinance the vehicle after I received an unnecessarily high finance rate. It is still unclear to I spent several days after the purchase working to refinance the vehicle after I received an unnecessarily high finance rate. It is still unclear to me why the high rate was provided. The end result was I refinanced the vehicle at a rate 1.7 % lower than the rate I had when I left the dealership. The refinance was at the same bank provided by the dealership! Saved a couple of thousand dollars in finance cost, but I should not have had to do this. Something is not right there in the finance department. More
by KENMCCRARY
Verified CustomerEmployees Worked With
Mike Skaggs, Norman White, Paul Hayes
September 14, 2018
My experience with the salesman James was great. He knew exactly what we were looking for and had knowledge of the function of the vehicle. Garland the finance guy with the salesman James was great. He knew exactly what we were looking for and had knowledge of the function of the vehicle. Garland the finance guy explained everything in detail and was able to work with us within our budget. Don the WestGate Regional manager was extremely helpful and caring. More
by Crazy plum purple
September 13, 2018
Honest They didn’t waste my time, they provided what they promised. They worked with me on a wire transfer. They looked for the vehicle that we wanted that t They didn’t waste my time, they provided what they promised. They worked with me on a wire transfer. They looked for the vehicle that we wanted that the previous dealer told me they couldn’t find. More
by russell_eric
September 12, 2018
Good experience and knowledgeable staff I walked in looking to purchase a ram truck. After reviewing my needs we worked it out that I was better suited for a lease. I walked in looking to purchase a ram truck. After reviewing my needs we worked it out that I was better suited for a lease. More
by APITTS1280
September 11, 2018
Dodge Charger R/T Dream Car My search for a new car was not planned. I just decided to stop by the dealership to see what was available IF I wanted to trade in my current Charge My search for a new car was not planned. I just decided to stop by the dealership to see what was available IF I wanted to trade in my current Charger. To my surprise the perfect car was there for me. At no point did I feel pressured to buy, even after several test drives. Everyone I came in contact with was very friendly. After making the decision, Darlisha was there with me every step making sure I had the best experience and was able to drive away in my new Charger R/T. I could not be happier with my decision and highly recommend Westgate Dodge. More
by wrcorbitt18
Employees Worked With
Darlisha
September 11, 2018
Patient & Harworkijng My sales rep was very welcoming and eager to help and make sure i got the car i intended on getting at a good price ..also very friendly in assisting My sales rep was very welcoming and eager to help and make sure i got the car i intended on getting at a good price ..also very friendly in assisting me and my mother time of visit ...the facility was clean and lots of friendly staff willing to help. I definitely recommend Westgate Dodge of Raliegh for all your car needs ;) More
by KP2104
Employees Worked With
Darlisha Williams
September 11, 2018
Sales experience Great process with John (sales) and Tim (SM). Much better since the last time I was there when it was Leith. Smooth interaction during process. Still Great process with John (sales) and Tim (SM). Much better since the last time I was there when it was Leith. Smooth interaction during process. Still waiting on phone call to get taxes paid on car I traded in. More
by JW5005
September 11, 2018
Long process but I was able to buy what I wanted I found the truck I wanted to buy in-line and drove to the dealer. I was there for about 1/2 hour before I was engaged by a sales person and I was not I found the truck I wanted to buy in-line and drove to the dealer. I was there for about 1/2 hour before I was engaged by a sales person and I was not able to find on the lot the vehicle I had found on-line. After a thorough seach the vehile was located. I bought the truck I wanted for a fairly negotitated price, and I ultimately love the truck I purchased, I was trading my 2014 RAM Big horn for a 2019 Laramie, so I am very loyal to the brand. the only frustrating part of the purchase was how long it took for everything, the whole process was nearly 9.5 hours. some of which was storm and utility connection releated but that was the last 1.5 hours. Mostly it was just alot of waiting, waiting and waiting. Westgate has a great program for business owners and a I am excited about the Westgate for Life progrm as well. I think the dealrship has a great inventory of vehicles and the capcity to provide great service, I jsut think there needs to be a better process for streamiling the purchases. More
by DAVE@ELEVATEBUILDINGCOMPANY.COM
September 10, 2018
392 Scat Pack Shaker We drove to Westgate from Elizabeth City because they were the only dealership that had the exact car my wife wanted. We were surprised with the pleas We drove to Westgate from Elizabeth City because they were the only dealership that had the exact car my wife wanted. We were surprised with the pleasant atmosphere and great customer service from Benny and Adrian. Next year I will be in the market for a new truck and I will definitely like to get it from Westgate. It was well worth the drive!! More
by Wife's Superbee
Employees Worked With
Benny and Adrian
September 09, 2018
Jeep Patriot sale James went above and beyond to make sure this was a great car buying experience. He made sure to come through on everything that was promised. My daug James went above and beyond to make sure this was a great car buying experience. He made sure to come through on everything that was promised. My daughter could not be happier with her Jeep. More
by BOB@CKSPLUMBING.COM
