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Whitaker GMC

Forest Lake, MN

5.0
125 Reviews
Whitaker Buick GMC is a family owned and operated dealership dedicated to making your vehicle shopping and ownership experience enjoyable! Our philosophy is to treat you as we would a guest in our home, and we always want you to feel comfortable when visiting our dealership. Whether searching for a New or Pre-Owned vehicle, or looking for Service or Parts information on your current car or truck, we offer a professional, straightforward and hassle-free experience. We are proud to be the ONLY dealership in the State of Minnesota to have won the Better Business Bureau's 'Integrity Award', which recognizes select few businesses with the highest standards of ethics and conduct. The BBB has also given Whitaker auto it's highest grading possible, an A+. The Whitaker Buick Company started business in 1954 on University Avenue in St. Paul. At just 30 years old, founder Bill Whitaker was among the youngest GM dealers in the country. His attention to personal service and emphasis on integrity led to sales and service leadership for the Buick brand in the Greater St. Paul/Minneapolis area and beyond. With the departure of dealerships from the crowded confines of inner city locations, current President Steve Whitaker moved its operation to FOREST LAKE in 2006. Located just 4 miles north of the I-35E/35W junction, Whitaker is easy to find at the intersection of I-35 and County Rd 2 (Broadway Avenue).
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131 19th St SW

Forest Lake, MN

55025

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Showing 125 reviews

November 17, 2014

Looking for a new/used car I was pleasantly surprised by the quantity of inventory, competitive pricing and friendly low pressure sales at Whitaker Buick GMC. I was just going More

by tammyj1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 18, 2014 -

Whitaker GMC responded

We're so glad to hear of your positive shopping and purchase experience here at Whitaker! Your kind comments will be passed along to your Sales Consultant Tom Ruka and Finance Manager Bob Flinn. We sincerely appreciate your business and hope you're having fun with your new Regal!

October 31, 2014

Love my classy new Regal! Working with Jimmy Lapadat was great. Originally, I had called about another slightly used vehicle but he tracked another that exceeded my needs. He More

by JHollander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Lapadat
Nov 04, 2014 -

Whitaker GMC responded

Congratulations on your purchase! At Whitaker Buick GMC, we strive to ensure that no question or concern goes unanswered and it’s encouraging to know that Jimmy was able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel of a car that accommodates their lifestyle and includes all the features that makes it their dream vehicle. We look forward to working with you for your next servicing needs. Thank You, Steve Whitaker, Owner and General Manager

October 24, 2014

Used Vehicle purchase with Trade-In Had a great used car purchase experience at Whitaker. Tom Ruka was very friendly and helpful. We felt like we got a good deal on a newer car that we More

by Toni Nord
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Ruka
Oct 25, 2014 -

Whitaker GMC responded

Thank you for the kind words Toni! We're glad you felt well served here at Whitaker and will pass your comments along to Tom Ruka. We appreciate your business and hope you're enjoying your new ride!

August 28, 2014

A GREAT Dealership!! I was very well informed on all the bells and whisles in the truck!I was very comfortable working with Mike Gaydos.Thank you all!! Scott H. More

by slapahoe57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gaydos
Aug 29, 2014 -

Whitaker GMC responded

Your marvelous review means a lot to us. We appreciate your feedback and are happy to hear that Mike was able to meet your needs. At the dealership, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Thank You, Steve Whitaker, Owner and General Manager

May 29, 2014

Buying a new truck Working with Jim Lapadat was great i told him what kind of truck i was looking for and he found one for me. I was just looking for a 2 door and 2 whee More

by tgraff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Lapadat
May 30, 2014 -

Whitaker GMC responded

Thank you Tom, for taking the time to let us know about your positive experience here at Whitaker. We're glad to hear that you were served well by our Sales Consultant Jim Lapadat. We hope you are enjoying your new Sierra, and want you to know that we appreciate your business!

April 24, 2014

Great Service but Finance Experience was Tough We purchased a low mileage Yukon. The Sales Dept and follow up was great. All of our needs were met. The financing piece was a challenge. We were pre- More

by sdswanson1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Novak
Apr 25, 2014 -

Whitaker GMC responded

We're sorry that there were delays in processing the paperwork. Each bank has a different set of requirements, but try as we do, sometimes there are additional forms that we may not have been aware of. Please accept our apologies for any inconvienence this caused you. We appreciate your business, and hope that everything is now in order. Please contact us if you have any additional questions or concerns. We hope you enjoy your new Yukon!

February 18, 2014

Took in our 2010 Buick LaCrosse for "Service Rear Axle" indicator light. Was low clutch fluid. They added half quart of fluid and charged us $320. More

by mjufrontiernetnet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony
Feb 18, 2014 -

mjufrontiernetnet responded

FOLLOW UP: Whitaker was (VERY) quick to respond to my review. The did take some time to explain the process of trouble-shooting. They gave an additional 10% discount so total ended up being $285. They were working from same TSB I had found on-line (TSB PI-0703-B). I am still troubled why any work on sealed clutch assembly would not be covered under the powertrain warranty -- but apparently it was not.

December 07, 2013

I had a very exceptional experience from Whitaker Buick. I was dreading the hassle and pressure of a new car purchase. Steve Whitaker was with me every step of the way. Brad Madison taught me everything I n More

by dstantho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Madison
Dec 09, 2013 -

Whitaker GMC responded

Thank you for your kind review of your vehicle purchase experience here at Whitaker. We are happy to know you feel well taken care of, and that you're excited with your new vehicle! We appreciate your businees and look forward to serving you in the future.

October 13, 2013

The sales team is very friendly and seemingly honest. The price is competitive - which is why I bought a vehicle here. Unfortunately, I bought a used Jeep with 44K miles on it. When I brought it home I More

by dwholman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oct 31, 2013 -

Whitaker GMC responded

Dear Mr. Holman, Our dealership participates in the Dealer Rater Certified Dealer program. We are committed to providing high quality customer service, but based on your review, you did not share that experience. This is disappointing to us, and we'd like an opportunity to change your viewpoint of our dealership. First, we're sorry that you incurred trouble with the vehicle. Second, we want you to know that the Manager who drove the vehicle never experienced the problem that you did - the last thing we would ever do is offer a vehicle for sale that has a problem we know about. Our reputation is built on over 59 years of keeping our customers happy, so we would never risk that. We would have been happy to get involved with the repair of the issue, but it sounds like that has already been done. Let me know if there is something we can do it this point to restore your confidence in Whitaker. Feel free to email me through this portal, or call me personally at 651-464-5612. Thank you, Steve Whitaker, Owner and General Manager.

September 17, 2013

We have purchased several cars from Jerry Dreckman at Whitaker Buick. He listens to what you want and then sets out to find that car. We never feel rushed to make a decision and he makes you feel that More

by EJEM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Dreckman
Sep 18, 2013 -

Whitaker GMC responded

Thank you for taking the time and effort to leave your review - we appreciate it! But most importantly, we're glad to know of the high level of service you received from Jerry Dreckman. Finding the right vehicle and making it work within your budget is what it's all about, and it sounds like Jerry helped you get just what you wanted. We also appreciate your comments about our Service Department as well. We hope you enjoy your new LaCrosse!

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