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White River Subaru - Service Center

White River Junction , VT

4.8
416 Reviews

416 Reviews of White River Subaru - Service Center

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February 05, 2021

Great experience with the service department at WRJ Subaru. Knowledgeable. Good communication. Helped me save a lot of money. I will be a repeat customer. More

by JLH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Dinsmore
Feb 05, 2021 -

White River Subaru responded

Thank you for taking the time to share your experience! We appreciate your business and are thrilled to hear that the team went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at White River Subaru!

December 20, 2020

Polite, organized, knowledgeable, Will Dinsmore and his colleagues took the time to be sure I had a good experience. They are not my home dealer but treated me like a valued customer. Subaru has won my tru More

by DJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Dnsmore
Dec 22, 2020 -

White River Subaru responded

It is gratifying to hear that Will and the team went above and beyond to give you a five-star experience. Thank you for your business and for taking the time to leave White River Subaru a positive review. Happy holidays!

December 16, 2020

Comfortable waiting and professional environment. Staff was helpful and good customer service. However it took a little too long for a simple oil change Thank you! More

by dmiller3948
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unk
Dec 17, 2020 -

White River Subaru responded

We appreciate your patience as well as this kind feedback. Thank you so much for allowing us the chance to assist you! We look forward to seeing you again at White River Subaru.

Dec 17, 2020 -

dmiller3948 responded

But are you going to improve the timely of your routine service?

Dec 17, 2020 -

White River Subaru responded

I do appreciate the candid feedback. We are working on delivering a more timely service experience. The disinfection processes we have in place adds time to each car and we, like many businesses, have had to make several changes to protect our customers and employees. We are changing our dispatching process, which is intended to improve efficiency. We are also a training facility. We train personnel to address maintenance items only but still provide a consistent check-over process. We appreciate your patience during this time, and I’m eager to hear your feedback when you return for your next visit. If you want more information or clarity, you are welcome to contact me directly at bmoore@whiteriversubaru.com or 802-526-9830. Thank you, Brian Moore

Dec 17, 2020 -

dmiller3948 responded

Thank you Brian! I look forward to experiencing your ‘continuous service improvement”! Dave

November 14, 2020

William from White River Subaru service dept. is friendly, knowledgeable, and very helpful. It is worth the trip from NH for the excellent service! JAB More

by JAB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William in service dept.
Nov 16, 2020 -

White River Subaru responded

Thank you for reviewing White River Subaru and for giving a shout out to William. We look forward to taking care of you, and your vehicle, next time!

November 10, 2020

The last time my tires were serviced, the tires were The last time my tires were serviced, the tires were mounted backwards. This time when I went back to have my winter tires remounted, I sat for two More

by MNM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven
Nov 10, 2020 -

White River Subaru responded

I am sorry to hear that you had such a frustrating experience. We strive to deliver efficient and high-quality service, and it is never our intention to inconvenience a customer. I would also like to apologize that my team has not gotten back to you about the state of your tires. I assure you that I will look into this situation immediately, and while I will not be able to gather your contact information from this review, I will be available to take your call. Thank you and please reach out at your earliest convenience, Brian Moore - Service Manager - (802) 526-9810

June 19, 2020

I dont get routine service here but have brought my '19 impreza in for 2 recalls and an remote starter programming. All 3 times had excellent service. Friendly staff and atmosphere too. More

by SniperKelso73
Recommend Dealer
Yes
Employees Worked With
Dirk, Will ?
Jun 22, 2020 -

White River Subaru responded

Thank you for trusting the White River Subaru team with your 2019 Subaru Impreza. We're dedicated to taking excellent care of customers, and their vehicles!

April 19, 2020

Outstanding Service In the throws of COVID19 Prime Subaru of Vermont got right on it to service my vehicle. They sent a flatbed. To pick up my car at my home. They took More

by BRANDT.DENNISTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ELHARDT, JEREMY LIC# 9165
Apr 20, 2020 -

White River Subaru responded

Thank you so much for sharing this wonderful feedback! We are so glad that you had a positive experience with our team and received five-star service. Safe driving from all of us here at White River Subaru!

April 17, 2020

Didn’t work out—had a 10am appointment-got there at 9:30 —at 11:30 car was still sitting outside. I left as to More

by Lindabunker198
Recommend Dealer
No
Employees Worked With
None
May 07, 2020 -

White River Subaru responded

We certainly expect better than 2-star service here. I'd like to get some more details about what caused the delay - would you consider giving me a call? Thank you, Brian Moore - Service Manager - (802) 526-9810

April 13, 2020

Recall replacement. Had a recall on my Forrester done and all went well. A little inconvenient having to make two trips as the waiting room was not open, but I understan More

by wishart07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know any names
Apr 13, 2020 -

White River Subaru responded

Thank you for taking the time to leave White River Subaru a review. We are thrilled to hear that our team worked hard to get you back on the road in your Subaru Forester- safe travels!

February 26, 2020

Excellent service team. Fast turnaround time on oil change and tire rotation. Service Advisor and Cashier were both very nice. I was really pleased with the whole experience. More

by NHforester
Recommend Dealer
Yes
Employees Worked With
Sarah Shaw
Feb 27, 2020 -

White River Subaru responded

Thank you for the five stars! We pride ourselves on our excellent service team here at White River Subaru, and we are glad we lived up to our high standard. We hope to see you again sometime!

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