White River Subaru - Service Center

Service Customer service was excellent. Your staff does an outstanding job with customer who want their cars repaired right. I could go to Twin City Subaru Customer service was excellent. Your staff does an outstanding job with customer who want their cars repaired right. I could go to Twin City Subaru, but they screwed me over the day I bought my car from them four years ago. Thanks, Cathy Keyes More

Super nice and accommodating! Great at the technical reasons for visit and also make you feel very special. I love going there, and I always know they take good care of my Foreste Great at the technical reasons for visit and also make you feel very special. I love going there, and I always know they take good care of my Forester. More

Easy and upfront maintenance I bought my car at another dealership in southern NH which has so far ignored my repeated calls and emails for maintenance appointments since I bought I bought my car at another dealership in southern NH which has so far ignored my repeated calls and emails for maintenance appointments since I bought my car in April. Dirk and the staff at Prime Aubary of Vermont were incredibly responsive and honest. They did my routine maintenance quickly, made my comfortable while I waited, and didn’t force any recommendations on me. I felt very taken care of and will be back. More

Stopped in on my way home My back gate stopped working so I dropped in on my way home. They took my car in and in 20 minuets the problem was fixed and for no charge. I was very My back gate stopped working so I dropped in on my way home. They took my car in and in 20 minuets the problem was fixed and for no charge. I was very happy More

Excellent customer service Brian Moore was a pleasure to work with. He explained in detail and they were able to accommodate a few extra services while I was there. I highly rec Brian Moore was a pleasure to work with. He explained in detail and they were able to accommodate a few extra services while I was there. I highly recommend having your Subaru serviced at Peime Subaru. Thank you! More

Will in the service department is the Best! The service department always does an excellent job taking care of my cars needs. Be it a strange sound, bump or bulb. The shuttle service is a defi The service department always does an excellent job taking care of my cars needs. Be it a strange sound, bump or bulb. The shuttle service is a definite benefit. Drop the car off in the morning and they drive you to work. Then they pick you up after work. Following more serious repairs, I was provided with a loaner car. Will assisted trainee me how to find features of the car. Really above and beyond! More

Note well: Certified Used Doesn't Include the A/C I purchased a certified used Forester from Prime in the midst of a December blizzard. When summer arrived, the A/C didn't work--only blowing hot air w I purchased a certified used Forester from Prime in the midst of a December blizzard. When summer arrived, the A/C didn't work--only blowing hot air when the outside temperature climbed above 85. Four trips to the service department, and it turns out the entire air compressor needed to be replaced--a $1,000 repair. I appreciate that the technician advocated for Prime to cover half the cost, but I still had to pay $450 for an air conditioner that did not work when I purchased the car. That's disappointing. More

Trustworthy, competent, efficient I purchased my 2018 Forester from Prime Subaru in Norwich and continue to use them for service. The service department is great. I am always impressed I purchased my 2018 Forester from Prime Subaru in Norwich and continue to use them for service. The service department is great. I am always impressed by how they walk customers through the issues with a vehicle and the various options for repair, including the urgency and the different costs associated each decision. No pressure. Safety is a focus. More

Air conditioner repair-under warranty A/C went out on my 2017 Forrester. Prime was able to get it in and repaired (it was the condenser) the same day I called, which was amazing. Very know A/C went out on my 2017 Forrester. Prime was able to get it in and repaired (it was the condenser) the same day I called, which was amazing. Very knowledgeable and friendly staff. I gave four stars for Customer Service because they offered a rental car when I inquired about a loaner. More

great accommodation to get a quick oil change I called on a Friday morning to get an oil change at the last minute before driving my son to his freshman year in college in PA. They told me that th I called on a Friday morning to get an oil change at the last minute before driving my son to his freshman year in college in PA. They told me that they could fit me in sometime in the afternoon. I arrived at 3pm walked to Norwich to do some shopping and by the time I came back my car was finished and they also rotated the tires! I was very grateful knowing that my car was ready for the trip. More