White's Auto Mall CDJR

The vehicle itself and the deal-making process were, and are, very good. The concern is that I was offered a protection package as part of the deal and then that offer was rescinded when I chose to accept are, very good. The concern is that I was offered a protection package as part of the deal and then that offer was rescinded when I chose to accept it upon return to take delivery of the vehicle. The excuse for rescinding the offer was “we would have to redo all of the paperwork”. I responded to the owner loyalty manager’s email thanking me for the purchase and she has not responded. It is unacceptable to offer a customer a product and then rescind the offer without a valid reason (it would have taken 5 minutes to re-print the purchase paperwork). More

My car was there from Friday until Wednesday and nothing was fixed on it. I explained my problems and they still didn’t tell me what was wrong with it. They didn’t even fixed the recall. was fixed on it. I explained my problems and they still didn’t tell me what was wrong with it. They didn’t even fixed the recall. More

Billy went above and beyond to make sure my maintenance concerns were met. She even double checked after I explained some details further. concerns were met. She even double checked after I explained some details further. More

Madeline was great in managing the repairs for my ram 1500. She worked diligently to get the issues remediated and kept my concerns at high interest! I’ll definitely bring my truck back here for future r 1500. She worked diligently to get the issues remediated and kept my concerns at high interest! I’ll definitely bring my truck back here for future repairs. More

Everyone was understanding and a great help. I will keep them as one of my shops I will keep them as one of my shops More

Billie was great, took care of all my needs kept me well informed of my repair during the time it was there. I've not had a bad experience at this dealership yet. informed of my repair during the time it was there. I've not had a bad experience at this dealership yet. More

terrible experience. lauren and the service manager were awful to deal with. we will never take any of our vehicles here again. lauren and the service manager were awful to deal with. we will never take any of our vehicles here again. More

I have never had a bad experience especially since Madeline has been the only service advisor I use Thank you Madeline Madeline has been the only service advisor I use Thank you Madeline More

Staff fast and efficient. Each person we dealt with was very knowledgeable and answered all questions- they went above board dealing with getting certain information to compl Each person we dealt with was very knowledgeable and answered all questions- they went above board dealing with getting certain information to complete the paperwork .Shared info about features of my new car to keep me safe. Quickest, most enjoyable experience I’ve ever had purchasing a vehicle. I will definitely go them for my needs in the future. More

Jeff and Theresa did a awesome job, listening to our needs and patient. they give great customer service. Only reason not 5 stars is due to Jim, searching for exact vehicle and found one but had w needs and patient. they give great customer service. Only reason not 5 stars is due to Jim, searching for exact vehicle and found one but had wrong engine, but Jeff and Theresa worked with me and we were able to customize a 2025 Dodge Ram 1500 - much thanks. Russ More