White's Auto Mall CDJR

This was a great experience. They were able to squeeze me in between 2 oil changes to change out my 2 front tires on a friday. This was critical because I was going out of town o They were able to squeeze me in between 2 oil changes to change out my 2 front tires on a friday. This was critical because I was going out of town on Sunday. More

Tony the manager of the maintenance department, personally took on my vehicle due to the technical difficulties and fixed it. personally took on my vehicle due to the technical difficulties and fixed it. More

I scheduled for a recall in August and took my vehicle at the end of September. While there I also had them service my vehicle with its first oil change and tire rotation. They did not have the part to comp the end of September. While there I also had them service my vehicle with its first oil change and tire rotation. They did not have the part to complete the recall. Then I received my vehicle and the oil ring is pinched and my engine light came on and leaked oil on the driveway. So they took it back and kept it overnight to once again complete the recall cause the part came in and clean the engine from the oil leak. Mike Stewart was very professional and apologetic throughout the process but communication throughout the whole service department is very poor because to receive a text they are working on recall at 2:00 and then at 4 to say they don’t have the part for the recall, just doesn’t add up. They should have had the part for my recall when I scheduled it a month in advance. More

Timely service. Was kept informed of the process. Service rep very friendly and attentive. Very satisfied with the overall experience. Was kept informed of the process. Service rep very friendly and attentive. Very satisfied with the overall experience. More

Explains what’s getting done and goes over services throughly. Always eager to answer all question. throughly. Always eager to answer all question. More

Such a friendly staff. Super helpful all the way around. Wether its buying a car or just getting it serviced. I recommend them to everyone. Super helpful all the way around. Wether its buying a car or just getting it serviced. I recommend them to everyone. More

Extremely disappointed with the professionalism and honesty of this dealership. I brought my 2018 Jeep renegade in for a motor recall at the beginning of the year. They did the oil consumption inspecti honesty of this dealership. I brought my 2018 Jeep renegade in for a motor recall at the beginning of the year. They did the oil consumption inspection and originally told me that I needed a replacement motor. Then I get told that the paperwork was submitted incorrectly and needed to have a repeat inspection. This time my motor did not meet requirements and no longer needs to be replaced. I did not understand why the change occurred until I asked and was round about told that they had an employee who was forging warranty claims for the commission. I paid almost $200 for an unnecessary oil change and inspection and am now not getting a replacement motor as previously told. I originally considered trading in my Renegade for a larger car due to my family expanding but will be taking my business elsewhere after receiving the runaround. Which is a real shame because Josh is an excellent service provider and the ONLY reason I'm leaving a 2 star rather than 1. More

they were real easy to work with when we had to keep changing the date and understanding looking forward to going back changing the date and understanding looking forward to going back More

Great service. My vehicle was ready before I expected it to be. Highly recommend whites auto mall. My vehicle was ready before I expected it to be. Highly recommend whites auto mall. More

My Ford sat at their service department for nearly 4 weeks before a tech got to it, long enough to drain the battery. Once they finally got to it for a transmission related issue, they pretty much said, weeks before a tech got to it, long enough to drain the battery. Once they finally got to it for a transmission related issue, they pretty much said, "we don't work on Fords". They didn't even bother to visually inspect the transmission for basic transmission services like fluids and filter. In fairness, I did take it to a Mopar dealership but that's where I purchased my car. They shouldn't have accepted to see my vehicle in the first place if they don't service non Mopar vehicles. Now I need to wait another month for a Ford dealership to look at my car. More