White's Auto Mall CDJR

Service was an amazing experience. Everything was fast. Service advised a lot of good information Everything was fast. Service advised a lot of good information More

They got my work van completed in a reasonable amount of time. Was Very accommodating. time. Was Very accommodating. More

My transmission needed to be replaced. I had an extended warranty. The cost of the repair was greater than the value of my vehicle. They had my van for 6 months with the exception of 3 wee I had an extended warranty. The cost of the repair was greater than the value of my vehicle. They had my van for 6 months with the exception of 3 weeks. I took my van in in February to have the transmission replaced. I got my van back in mid April my warranty was bought out by the warranty company. There was some miscommunication on the numbers but the total cost was over $8000.00. I drove my van for 3 weeks and had issues the whole three weeks. I had to have the van towed back to the dealership as it was under warranty from them replacing the transmission. This was on the 4th of May that they got my van back. I was told it was a simple part replacement. I never heard back about my vehicle unless I called. Several times I was told it just needed to be test driven and it would be good. Then I was told no it needed another new transmission. I was told all these months there were no loaner cars available. Also, even if there were any available I couldn't use them for my delivery job, even though I carry special insurance to cover the car while I deliver. I finally got a loaner car 5 weeks before my van was repaired in August. I wasn't able to work for six months. It was a financial nightmare. I as of today don't have a copy of my paperwork from the second repair. But I got three emails asking me to do this survey. More

Adam was personable and listened to what we were looking for in a new vehicle. My wife and I both enjoyed working with Adam and are certain we will purchase another vehicle from Adam before the end of the y for in a new vehicle. My wife and I both enjoyed working with Adam and are certain we will purchase another vehicle from Adam before the end of the year. More

I always appreciate my time at White's Auto Mall, Madeline and the rest of the staff always make me feel at home, the teams taking care of my vehicle do a good job, they tell me honestly what is goin Madeline and the rest of the staff always make me feel at home, the teams taking care of my vehicle do a good job, they tell me honestly what is going on with my car, and allow me to make decisions that are best for me. Madeline went out of her way to make sure I was taken care of and had all of the information I needed to make a decision. More

Had oil pressure light come on. Took it to the service department. They kept it overnight. They said it was a sensor. They replaced the sensor. The light came back on before I got h Took it to the service department. They kept it overnight. They said it was a sensor. They replaced the sensor. The light came back on before I got home. I took it back. I thought it was under lifetime warranty so I wanted to replace the oil pump, which should have been covered under warranty. The advisor called the warranty people and they said that my warranty was voided because I had not taken it in for warranty inspections. Soon after I bought the car back in 2008, I asked the service advisor (who is long gone) if I needed to bring it in for any special inspections for the warranty and he said, "no, since you bring it in for regular maintenance, that is all you need to do." Since I believed him back then, my warranty was no longer valid. The current advisor, Greg Russell, had no clue that there were "special warranty inspections." He actually asked a supervisor while I was there and the supervisor said there were inspections where they had to send paperwork into the warranty provider. I told the warranty people that I had been bringing the car in for regular service since 2008 and that one of their dealership's employee's had told me that was sufficient, but they still refused to honor the lifetime powertrain warranty. I think this should be told plainly to the advisors so that they do not give customers bad information. This advisor's bad information cost me over a thousand dollars. I decided to go ahead and change the oil pump anyway since the light was still coming on and if there really was low oil pressure it could have blown the engine in a matter of minutes. I originally took the car in for the oil light problem on August 8th. It took weeks to get the parts. Then they broke something else when they took it off to remove the oil pump. They had to wait again to get that shipped. Then they put it back together and the light still came on. By this time it was Sept 8. During this whole saga, they did not have a loaner vehicle available. After a month of driving a company vehicle, I visited the dealership and told them I had to have a car. After that, they got me a loaner vehicle, but the service department still had no idea how to fix the car. They had help requests in to Dodge and would continue to try whatever they suggested. I met with a salesman about buying another car. He spoke with the service department and they told him I should "get rid of" the old car. I ended up purchasing a new car on Sept 20. At that time, they were still trying different things to fix the old one, but gave me little hope that it would ever be fixed. I got a call on Sept 26 telling me the car was ready, but they didn't really tell me what they finally did to fix it. The advisor actually did all he could to be helpful and apologized several times during the process. I had no problems with him at all, but it really shouldn't have taken almost two months to fix an oil pressure light problem. I drove the old car from the end of September through June of this year with no issues. I then sold it to my brother. A couple of days after that, the power steering locked up. He drove home and discovered that a bolt was laying in his driveway. The pulley on the bottom of the motor was loose. The bolt had fallen out of it. The power steering belt was twisted around the pulley. Apparently when the work was done to change the oil pump, this bolt was not tightened properly and after a few months of driving, it worked itself loose. Thank Goodness this didn't cause a major accident, because it definitely could have. You take a car to the dealer because they should know best how to work on the car. After this experience, I have serious doubts. More

The dealership process the car in and out in good time with friendly service team with friendly service team More

I had the pleasure of working with Mr. Dustin over at White’s auto mall in Hopkinsville Kentucky. He’s professionalism, attention to detail and overall demeanor really shows what exceptio Dustin over at White’s auto mall in Hopkinsville Kentucky. He’s professionalism, attention to detail and overall demeanor really shows what exceptional customer service is supposed to be. I Would definitely be coming back to get future work done on my vehicle at this location. More

Was just in for oil change and alignment. Did not have interaction with others except service rep. Did not have interaction with others except service rep. More

A year ago was my first dealing with whites auto mall. Kelsey was my advisor, she contacted me daily with updates. The past 2 times I have been there has been horrible. Had the vehicle bought in back in Kelsey was my advisor, she contacted me daily with updates. The past 2 times I have been there has been horrible. Had the vehicle bought in back in july due to it not starting. Ac belt noise when slowing down and USB ports shortage. I had to pay $300.00 for diagnostic fees and no resolve. Got the truck back due to techs not finding any issues with anything. The ac belt noise and USB ports still are still not working correctly. Then I had the same issue, vehicle not starting. Left me stranded in dover, tn. Had it towed home. Made an appointment for Aug 15(first available) Had it towed in on said date. I finally got my truck back on August 28th. Had to pay $100.00 deductible. The ac belt noise when slowing down wasn't addressed due to tech not hearing it. The USB ports are intermittently working. I asked the advisor, Madeline about me not having to pay for the deductible since I paid so much last month. She stated she would check with Chris. Madeline's communication was extremely poor. I would text, call and leave messages. Would receive zero call backs. Went I went to pick up the vehicle on Monday. I stated to the advisor that I had spoken to Madeline about my concern with paying the $100.00 deductible. I told him I had inquired about not having to pay it, but received zero feedback. I More