White's Auto Mall CDJR - Service Center

This has been by far the worst service experience I have ever experienced at White’s Auto Mall. There was one service writer trying to juggle all the customers and give updates on the vehicle status. I was ever experienced at White’s Auto Mall. There was one service writer trying to juggle all the customers and give updates on the vehicle status. I was promised my vehicle would be on the rack 3 different days and never happened. An appointment was made but once the purchased part arrived there was priority to get the work done. Service like this is how you drive away returning customers. The service writers need better support and the department needs better management. If you are going to keep a customers vehicle for an unknown amount of time give them updates and don’t make them call you for an update. I am highly disappointed in this service visit. More

All employees and staff were friendly and helpful, courteous and very professional. Service department was very quick and had my vehicle out in a short time courteous and very professional. Service department was very quick and had my vehicle out in a short time More

He was great! Thank you much for your customer service! Give him a raise; he deserves it! Thank you much for your customer service! Give him a raise; he deserves it! More

Amazing service, same day appointment within three hours of calling! Thanks for taking care of my truck!! of calling! Thanks for taking care of my truck!! More

The service was absolutely amazing and the staff was very knowledgeable. They were able to figure out my warranty and get parts ordered, so I can have my vehicle back. knowledgeable. They were able to figure out my warranty and get parts ordered, so I can have my vehicle back. More

Best service in the area. Easy appointment set up and great customer service. Very quick in and out. Easy appointment set up and great customer service. Very quick in and out. More

It was a pleasant experience They even stayed after hours to make sure I had my vehicle. hours to make sure I had my vehicle. More

I brought my vehicle in at the last minute for a fuel sensor issue after hours and was processed for service the next day right on the spot. I left the vehicle with the dealership and by 9am the next day sensor issue after hours and was processed for service the next day right on the spot. I left the vehicle with the dealership and by 9am the next day I was getting regular updates from Tim, my service advisor. By 3pm the vehicle was repaired and just in time as I was getting ready to use it on a cross-country trip. The service manager and Tim were excellent and helped me in my time of need. The service was excellent and the vehicle was repaired as requested with no issues afterwards. More

White's Auto service is excellent. The facility is always clean and the staff is professional and friendly. Tim Willoughby took charge and found the problem with my little Buick Encore The facility is always clean and the staff is professional and friendly. Tim Willoughby took charge and found the problem with my little Buick Encore, explained the issue and and had it resolved quickly. I really appreciate the great service I received. More

It was clean. The staff are friendly. They kept me constantly updated on the repairs being done to my vehicle The staff are friendly. They kept me constantly updated on the repairs being done to my vehicle More