White's Auto Mall CDJR - Service Center

Overall the shop doesn't communicate and clearly doesn't listen to customers. Hate to be the bad guy but being without my truck for 3 days for an easy fix and it still not getting repaired is pathetic listen to customers. Hate to be the bad guy but being without my truck for 3 days for an easy fix and it still not getting repaired is pathetic More

Contacted me about the potential charges. Not pushy, and allowed to make my final decision. Definitely a big change from Sisk management. 🫡 Not pushy, and allowed to make my final decision. Definitely a big change from Sisk management. 🫡 More

Everything went well and they were able to fix my car I thank Tim helpful. thank Tim helpful. More

Believe it or not, but the dealership actually answered the phone! This means a lot to us, since we are new to the area. Our dealership in GA forced customers to leave a message and to wait for a return ca the phone! This means a lot to us, since we are new to the area. Our dealership in GA forced customers to leave a message and to wait for a return call. If we were unavailable whenever the random call came, it would then necessitate leaving another message and then waiting, yet again, for another return call. At White’s, setting up an appointment was quick, easy, and efficient. They even gave me a same-day service option! Madeline, our service advisor, was outstanding. She was friendly, communicative, and professional. Everything was transparent and open. She did not try to sell me services that I didn’t need. She emailed me a service report and printed a copy at my request. She thanked me for being a customer, and I sensed that she was wholeheartedly genuine. Because I felt valued and appreciated, I will continue to drive 35 minutes each way, especially since the dealership in my town has horrendous reviews. By the way, they reset my oil monitor and put a reminder sticker in the upper left hand corner of my windshield! (You can’t take something as simple as this for granted anymore, as many dealerships have stopped this practice.) Give White’s a chance—you won’t be disappointed! More

Very thorough in their diagnostics; All symptoms were annotated prior to a technician. I always inspect my vehicle for cleanliness after services and White’s service values your vehicle and are very resp annotated prior to a technician. I always inspect my vehicle for cleanliness after services and White’s service values your vehicle and are very respectful. Thank you! More

Dealership was very helpful. I had a fuel pump recall that they were able to fix within a few hours, and issued me a rental while she was in the shop. I had a fuel pump recall that they were able to fix within a few hours, and issued me a rental while she was in the shop. More

Got me in on short notice. Completed the work in a timely fashion and was not pushing to get more jobs done Completed the work in a timely fashion and was not pushing to get more jobs done More

I’ve had lots of trouble and down time, at less 2 months of the 3 months I’ve owned my truck but the service department seems to be doing all they can. Madaline and Tony have been very helpful. of the 3 months I’ve owned my truck but the service department seems to be doing all they can. Madaline and Tony have been very helpful. More

Received an email from the dealership to check in online. Completed the online check in and it said to drive in, turn the hazards on and leave the keys in the car and leave. So I did as the instructions said Completed the online check in and it said to drive in, turn the hazards on and leave the keys in the car and leave. So I did as the instructions said. Received a call from the service center a while later asking where I was and I said I followed the directions received from the email. Was told “not everything you read on the internet is correct”. I asked if we needed to come back was told “I guess I’ll do it over the phone for you” Was told that they close at one and would call when the car was ready for pickup. They called my husband instead of me after one and was annoyed we weren’t in the area to come get the car right then. We ended up picking my keys up from the sales staff who were very pleasant More

You guys did a very good job at getting me in and out in a very acceptable amount of time. a very acceptable amount of time. More