White's Auto Mall CDJR - Service Center

This went on over a few month time period. Im a med retired vet and have to save money for the repairs. It was 3-10-21 and I took my F150 to sisk for a slight vibration in the front end. They call me retired vet and have to save money for the repairs. It was 3-10-21 and I took my F150 to sisk for a slight vibration in the front end. They call me back there and inform me that I need new brakes all around the rotors turned and the vibration is coming from the passenger rear tire is lobed, out of round. The note on my paperwork did not say that. They said due to a flat spot on the tire. Completly wrong there was no flat spot.and I did not believe the tire was bad. I would have noticed a flat spot remember they said lobed not a flat spot. They call me back and tell me my truck is done and ready to go. GRAND TOTAL $950. I get in my truck to leave and when I put it in drive and take my foot off the brake the truck does not move, I put it in reverse and same thing a little gas and it moves. I informed the service rep and he tells me it is because of the new pads and rotors its a little tight and have to wear down. Ive done some break jobs and never heard that. I drive home and big SURPRISE still a slight vibration IN THE FRONT END. We have to leave for FL new grand baby. The truck seems ok, still the slight vibration and pulling a little to the left when I press the brakes but nothing crazy I thought. The whole time my truck was still not rolling forward or reverse unless a little gas and it goes. We get home and we are trying not trying to drive the truck too much. Nothing crazy just did not want to make it worse. So we end up taking the truck to Hopkinsville and on the way the truck starts bucking a few seconds later smoke comes out from the front drivers side tire, pretty easy to diagnose myself, seized caliper. I call sisk and the service department was closed and I believe it was a Saturday. sisk sends a tow truck and he takes my vehicle to sisk. They call me back and tell me I need just for the drivers front only a new caliper new front pads rotor re turned and replace a collapsed brake line. On 7-13-21 they are done and I get my truck. $872.43!!! I then ask about the vibration and the service rep tells me it was because of the caliper. I'm SORRY I thought it was the $320 tire on the passenger rear, hmmm. I get in my truck and leave and guess what I put my truck in gear and it MOVES when I simply let off the brake. Like it has always done. So it would seem the caliper was starting to seize when I picked it up the first time. So now I'm at $1832.43 and when I drive the truck home still a vibration. This is totally ridiculous at this point. It was nothing they diagnosed had me waste money on an unnecessary $320 tire when mine was obviously fine since I still have the issue. and again no flat spot. We were very pro sisk. In the past 4 or so years we have bought 3 new cars from them and pretty much took our vehicles to them for service. After this I do not believe we will be going back to sisk for anything anytime soon. Good luck!!!. Thank you. More

Scheduled service was accomplished while I waited, on time and within estimate. The Team was courteous and kept me updated with progress reports during my wait. time and within estimate. The Team was courteous and kept me updated with progress reports during my wait. More

When I arrived at the service department Shelby was right there checking me in and got the job done efficiently. Have really enjoyed working with Shelby. Job well done. there checking me in and got the job done efficiently. Have really enjoyed working with Shelby. Job well done. More

Early, fast courteous service! Love these dudes , they took great care of Lola ..even gave her a first wash! Were not even fazed by my werewolf , Frank! i love Josh Mann & Lucas!!! took great care of Lola ..even gave her a first wash! Were not even fazed by my werewolf , Frank! i love Josh Mann & Lucas!!! More

I took my vehicle for an oil change at Sisk for the first time. Ricky was very nice and professional. I will continue to use Sisk. time. Ricky was very nice and professional. I will continue to use Sisk. More

Lucas and Sisk Auto mall are the BEST! I will always be 100% Sisk Auto Mall customer! Friendly staff, great work for great price. Will not trust my Jeep work for anyone other than Sisk! 100% Sisk Auto Mall customer! Friendly staff, great work for great price. Will not trust my Jeep work for anyone other than Sisk! More

I am very grateful for all the services Sick Auto Mall has to offers. They explain everything clearly, text updates, and complete all the work quickly. has to offers. They explain everything clearly, text updates, and complete all the work quickly. More

If I could give zero stars I would. I bought a 2017 Jeep Wrangler from Wyatt Johnson in March and had zero issues until a few weeks ago when I was having problems with my brakes. I took it back there and th Wrangler from Wyatt Johnson in March and had zero issues until a few weeks ago when I was having problems with my brakes. I took it back there and they were great but because they don’t work on Jeep’s they sent it to this place and let me tell you they charged me $1700 to fix the rear rotors, calipers, and brake lines. Got it back and that wasn’t even the problem. It was worse then when I brought it in. The car was pulling so bad I almost ran off the road. I took it back to Wyatt Johnson and they called Sisk who said “it’s not our problem” “they must have did something to it in the 2 mins they had it since they picked it up that caused the problem” basically the manager told Wyatt and us to go screw ourselves. Wyatt fixed the problem and gave us a rental car at no charge and even fixed it for free. This place is terrible and I wouldn’t send my worst enemy here for service. Beware they may fix something you don’t need fixed, charge you an arm and a leg, and then tell you it’s not their problem after you get your car back with worse problems. More

Great service on my 2019 Jeep. Thomas met me as soon as I drove in and kept me informed throughout the time I was there. He and all staff I came in contact with were extremely professional. I highly recommen drove in and kept me informed throughout the time I was there. He and all staff I came in contact with were extremely professional. I highly recommend them. More

Lucas provided excellent customer service. I hope that a continued understanding of customer needs are fully understood and addressed within each service opportunity. Service with kindness leaves a lasting continued understanding of customer needs are fully understood and addressed within each service opportunity. Service with kindness leaves a lasting impression. More