White's Auto Mall Honda

Fast appointment. Friendly staff. Comfortable waiting room. Fast service. I can’t believe this is mandatory. Friendly staff. Comfortable waiting room. Fast service. I can’t believe this is mandatory. More

Customer service horrible. Went to dealership in Clarksville arm got the service completed all in one day at a way cheaper price! Went to dealership in Clarksville arm got the service completed all in one day at a way cheaper price! More

Good location in my hometown. Daughter bought a car here recently and was very pleased with the process as well Daughter bought a car here recently and was very pleased with the process as well More

Took awhile to find the vehicle we wanted and getting it here. Waiting on paperwork took the longest. here. Waiting on paperwork took the longest. More

Friendly, efficient and explained pricing up front. Will return for service when necessary. Will recommend. Will return for service when necessary. Will recommend. More

Great service! This branch really took care of us and went above and beyond to meet our needs. Corey and Ricky were very helpful! This branch really took care of us and went above and beyond to meet our needs. Corey and Ricky were very helpful! More

Service Desk always has been friendly and they know their stuff. They keep the appointed time on time and get me in and out in a manageable manner. stuff. They keep the appointed time on time and get me in and out in a manageable manner. More

Customer service was GREAT! !!Thanks Jaida you were absolutely wonderful. Great customer service skills. Will recommend you to all! !!Thanks Jaida you were absolutely wonderful. Great customer service skills. Will recommend you to all! More

Excellent service. They worked to figure out why my problem was occurring and offered appropriate service. They worked to figure out why my problem was occurring and offered appropriate service. More

My experience with Whites Auto Mall. .. It started on the phone inquiring about a pre-owned 2015 Honda Pilot. Dylan Otaro answered my questions and even sent photos. Everything was fi .. It started on the phone inquiring about a pre-owned 2015 Honda Pilot. Dylan Otaro answered my questions and even sent photos. Everything was fine until I asked if they would hold it until the next day as I had to drive 75 miles to get there, they said no. Dylan let me know it was still there at the end of the day, so I drove the 75 miles the next day and arrived just before 9 am to take a look. Everyone seemed polite, Dylan was not there so Tyrese Tucker showed me the Pilot which was very dirty inside and let me test it. Michael Irwin looked at my CRV and gave me a trade in price of $6000. which I thought was fair. The asking price of the pilot was $20,980. the difference with the trade in was $14,980. before taxes and fees. I asked if there was any negotiating room there and Mr Irwin said no way, we only mark up cars $500 dollars, he was there to move cars not to make a lot of money. Plus they are putting $2000 into the pilot with new tires, alignment, battery and cleaning. In all my years of owning cars I've never known of four tires, alignment and battery to cost $2000. Anyway I accepted what he said and signed the papers and gave him a check which completely depleted my savings account. All this took maybe a half hour. Then today I noticed my CRV trade in was listed for $11,900, a bit over the $500 dollars. Michael Irwin said he marked up used cars. He blatantly lied to me so he could get a better commission. I'm almost 75 years old and drove all the way from Paducah, emptied my savings to purchase what will most likely be my last car. I just don't understand why once the papers were signed it would take almost 7 hours to actually be able to drive off the lot. I do like the Pilot but I don't think I actually got a fair deal. Also, I would say most everyone was polite, they even offered me water a snack, but knowing I was without transportation, not once did anyone think to offer to pick up lunch for me or to take me so I could get something. Your customer relations/service and integrity training needs a refresher course. More