White's Auto Mall Nissan - Service Center

I was charged an outrageous amount for a $100 part installed in 10 minutes. My Frontier had a bad MAF that Amazon sells even cheaper. And I could have it out and the new one back in 10 minutes myself. installed in 10 minutes. My Frontier had a bad MAF that Amazon sells even cheaper. And I could have it out and the new one back in 10 minutes myself. There was an air filter too but both locations are the easiest to get to. I under stand the computer hook up but that is done free at the local O’ Rilies and they could have sold me the part. I was prepared to pay between $300 and $400 which is still very high,, but $770 feels like I was robbed. Think my brand loyalty and dealer loyalty changed. More

Kim has always ensured my vehicles were well taken care of when I scheduled an appointment. of when I scheduled an appointment. More

Timely service wait, pleasant personnel, decent price for services, comfortable waiting area, clean rest rooms, free water and snacks. services, comfortable waiting area, clean rest rooms, free water and snacks. More

Got my 90,000 mile service done and my car back to me in a timely manner. a timely manner. More

Service department members were cooperative, considerate, prompt to address the issue, and promptly let me know cause of the problem prompt to address the issue, and promptly let me know cause of the problem More

Always great to deal with. Always a great experience. A place you can trust. Thank you Whites Auto Mall Nissan. Always a great experience. A place you can trust. Thank you Whites Auto Mall Nissan. More

I asked for all fluids to be checked and filled if needed . They were not !! 😡 . They were not !! 😡 More

Great dealership, awesome folks, we love our Rouge. We get treated like family @ White’s Nissan. We get treated like family @ White’s Nissan. More

Everyone was so polite they took great care of me service in my vehicle..Thank you. in my vehicle..Thank you. More

Robert in Nissan service was excellent with customer service and was very patient while waiting on me to pay by bill off. The major problem was NOT STAFF, it was the attitude and policy of White's Auto service and was very patient while waiting on me to pay by bill off. The major problem was NOT STAFF, it was the attitude and policy of White's Auto Mall Nissan. I took my 2017 Nissan Rogue to be evaluated for a check engine light. They responded with a $1500 quote to resolve the matter. I signed off on the charges and they did not resolve anything. White's then quoted an additional $5700 to replace the catalytic converter and engine after telling me the real problem was a failed converter shot debris into the engine and both were destroyed. I was suddenly notified I owed $1500 and my car problem was still not resolved, but would cost a huge additional amount of money to repair. I immediately had to redirect the $1500, previously set aside to cover the initial quote, toward obtaining adequate transportation for work ect. I asked Nissan Mfg and Whites Auto Mall to find an fair solution since my car was only 6 years old and had been well maintained. I only owed $5000 on the vehicle which booked for $12,500. I assumed there was room for Nissan and White's to back up their product without anyone losing money. Nissan Mfg denied any assistance whatsoever. and the only solutions Whites Auto Mall offered were clearly exploitive and sought to take outrageous financial advantage of my predicament. I had to leave my Nissan with White's for 9 months while I spent my savings on repairing an older truck to guarantee a form of transportation. White's is a huge dealership with plenty of space to allow a vehicle to sit on their lot. Instead of being helpful, White's offered me 90 days to pay the bill in full. When that could not occur they began threatening liens on my vehicle and even sent court papers to my home. Eventually, I was able to gather the funds and paid them in full. However, I will never do business with them again. They do not appear to have any genuine interest in supporting their Nissan products when they fail customers/owners. Their only objective throughout this entire process was to OVER CHARGE and take financial advantage. More