White's Ford

White's Ford is a car dealership with a small hometown feel offering professional sales and service. This is the fifth used or new vehicle I have purchased from White's over the past twenty years. I was s feel offering professional sales and service. This is the fifth used or new vehicle I have purchased from White's over the past twenty years. I was shopping in particular for a 2021-2022 Ford Explorer and White's was able to sell me one with my trade in that was very consistent with there values on the marketplace. More

Very professional and friendly, answer all my questions. Kept me updated on build of car. Kept me updated on build of car. More

Our under warranty vehicle had 3 recalls, a leaking oil cooler, a rear passenger restraint module code and the hood rubbed when you opened it. We bought a first year model so these bugs were expected from cooler, a rear passenger restraint module code and the hood rubbed when you opened it. We bought a first year model so these bugs were expected from us, so no worries there. We took it in June 28, I was told that it would be a few hours and it would be ready. This was told to me by a tech covering the service dept counter, not the service manager. After several days of no communication, I call and was told the tech was out that day with a back issue. Couple days later, no communication, I call again, oil cooler is on order should be here today. Couple days later I call again, part is here but tech is out with a migraine. Day 9, I call and service manager says "we’ll have it done tomorrow". Call at noon on day 10, tech has a couple of cars before you he should get to it this afternoon, we ask to please call us if the car will be ready today or not so we can make plans. No call by 4pm, they close at 5pm, I call, tech still “programming” maybe done by 5pm. At 4:30, they call me and say it's done, but then the service manager then informed me that the service dept couldn't adjust the hood because they weren't a body shop. Never in my initial phone call for an appointment until 10 days later was I informed that the hood issue wasn't able to be addressed. I get the shop and the trouble code for the rear restraints is still there, I walk back in and tell the service manager, he looks at me blankly, says the tech couldn't replicate it. I told him the trouble code was up on the dash now, my fordpass app is blown up from the warnings. The service manager said he isn’t sure where the tech is and just stands there looking at me. I say forget it, I’m taking it somewhere else. He shrugged his shoulders. After posting my frustrations online, several people commented they have had similar experiences with the service dept. More

Everyone at White’s Ford goes above and beyond to guarantee that you are their number one priority. If service is needed they get you in very quickly. If looking for a vehicle, Janet is by far the be guarantee that you are their number one priority. If service is needed they get you in very quickly. If looking for a vehicle, Janet is by far the best sales individual to work with. We have been customers of Whites for generations. More

Very reliable service center. Mark Perry is great to work with. Always prompt and courteous and very knowledgeable. Mark Perry is great to work with. Always prompt and courteous and very knowledgeable. More

I cannot express how thankful I am for the customer service at White's Ford. After finding a major issue with my Ford Edge, White's worked with Ford to resolve the issue. They picked my car up, suppl service at White's Ford. After finding a major issue with my Ford Edge, White's worked with Ford to resolve the issue. They picked my car up, supplied me with a vehicle to drive for an extended period and made the necessary repairs to my car. Ben, the manager, explained the issues to us and was very helpful. My car was returned to me in perfect condition and I am extremely happy with the treatment we received from White's Ford! More

I showed up and a salesperson came right out. Answered all my questions. Super helpful and made me feel comfortable the whole time. They worked with me on my trade in and even on the price. Great Answered all my questions. Super helpful and made me feel comfortable the whole time. They worked with me on my trade in and even on the price. Great experience. More

Wonderful customer service! The entire process was easy and Janet helped me learn all about my new vehicle. Highly recommend! The entire process was easy and Janet helped me learn all about my new vehicle. Highly recommend! More

Great dealership to work with! Could not find a dealership near me to work on my 2021 Ford F53 RV, but White's said they would even though they were booked. Got to it quickly and Could not find a dealership near me to work on my 2021 Ford F53 RV, but White's said they would even though they were booked. Got to it quickly and took the time to answer all the questions I had. Everyone in the service department were very pleasant and easy to talk to. I definitely would recommend them. More

What a great dealership to work with. Everyone was very knowledgeable and helpful in making our purchase of 2 new vehicles. One off the lot and ordered the other. Everyone was very knowledgeable and helpful in making our purchase of 2 new vehicles. One off the lot and ordered the other. More