White's Honda of Lima - Service Center

The service team is very courteous. They explained the services that were needed and the cost of the services they were going to make to my car. The concierge Brad is very kind, inform They explained the services that were needed and the cost of the services they were going to make to my car. The concierge Brad is very kind, informative and will answer all of my questions. If he doesn’t have an answer he will do his best to get an answer. More

Very friendly staff. Extremely efficient. In and out within the time stated. Thank you all! Extremely efficient. In and out within the time stated. Thank you all! More

I recently had what I thought was the alternator go out in my CRV. When I called to schedule an appointment, I was told it would be about a week, before the department could get me in. After I was able to in my CRV. When I called to schedule an appointment, I was told it would be about a week, before the department could get me in. After I was able to borrow a friends vehicle to drive, my wife and I brought mine to the dealership on a Tuesday night and left it.( the 8th ; appt, was the 14th) That Wednesday, I received a call from service that they had determined it was the starter, not the alternator. I gave the go ahead to fix it and by that afternoon my vehicle was ready for pick up. Due to my schedule, I wasn’t able to pick it up until late Thursday, however, I was so happy that the service dept., staff were able to work my car in ahead of schedule and get me back on the road. Thanks and much appreciated! More

I took it here to get my alarm re-calibrated to get my sensors worked on so it would audibly "beep", ensuring that the car was locked for safety purposes. In addition I asked to realign my headlights sinc sensors worked on so it would audibly "beep", ensuring that the car was locked for safety purposes. In addition I asked to realign my headlights since it looked like one was higher than the other causing a safety concern. In addition to all that, I was told I had to pay $68 to borrow a car to go to work. That didn't sit well since the Findlay Honda dealer doesn't charge but Lima does. When I got my car back I was told it was fixed and I returned to work. When I got back to work I noticed that there was no "beeping" when I locked the car, the headlights were the same as when I brought it in and it just appeared that nothing was done since there were no corrections to what I wanted to get worked on, even though it was explained it was fixed. Bottom line was I've been screwed by this Honda dealer before and shame on me for going back for service again, but this experience was just poor from my standpoint. Again. Seems like nothing was done but they'll charge me $98 for the work and $68 for the rental car. The price I paid for service didn't seem worth it since it just looks like nothing was done. Definitely going to go elsewhere the next time. The explanation on what was done was fine its was the actual work that I question. More

The ease of scheduling my appointment. When I arrived I was taken care of right away and when my car was done I received a text message which I liked. When I arrived I was taken care of right away and when my car was done I received a text message which I liked. More

They got our vehicle in very quick to look at the problem. They were very friendly and knowledgeable and gave us a loaner vehicle since ours was an extensive job. problem. They were very friendly and knowledgeable and gave us a loaner vehicle since ours was an extensive job. More

They are courteous and usually has your vehicle ready at the expected time. I like using dealer parts. They know about recalls and get them updated. the expected time. I like using dealer parts. They know about recalls and get them updated. More

The staff was nice and quickly got my oil change done and was super nice about it. was super nice about it. More

Service was done on time and was checked on regularly by the staff. Appreciated the work done. the staff. Appreciated the work done. More

Tyler hepp was my service advisor had a very bad experience with him wouldn’t return my calls or keep in touch with me. When he had up dates. On my vehicle. Only reason my car even got fixed. Was experience with him wouldn’t return my calls or keep in touch with me. When he had up dates. On my vehicle. Only reason my car even got fixed. Was because I called. Asked his parts department if they had the parts in stock and they did and they saved them for me they had them the whole time and. Made me wait 2 months. Everyone else. And the staff seemed great. But. Would really not recommend him to be your service advisor not very personal. And doesn’t seem to care. About his job or the customer More