White's Honda of Lima - Service Center

This was my first visit and , unfortunately, might be my last. I decided to save myself a longer drive to my original Honda dealership to service my 2 year old HRV lease. Expecting maybe a half hour or an h last. I decided to save myself a longer drive to my original Honda dealership to service my 2 year old HRV lease. Expecting maybe a half hour or an hour wait, my visit ended up lasting over 2 hours. My HRV has only 13,000 miles and has NEVER had any mechanical problems, so I expected quick service. I left the dealership after having a routine service and tire rotation, but several miles into my 28 mile drive home a tire pressure warning light appeared. I called Whites Honda and returned very upset. The manager was very friendly and apologetic, but drove my vehicle around and gave me the explanation that the tire pressures were fine (he claimed there was no way to manually reset the warning light) and ASSURED me that the light would go off eventually after several miles of driving. He gave me his personal business card and said I could call him if the light stayed on. The warning light was still on after my drive home 30 minutes later, and I was upset. I took out my Honda manual and read how to recalibrate the tire system manually by pressing the TPS (?) button on the lower left panel in my vehicle, and the warning light went off! By then I was extremely stressed and baffled by the poor quality of mechanical service I received at Whites Honda of Lima. More

every time i’m here they are very friendly, quick and explain things in depth so I understand. explain things in depth so I understand. More

They left the inside of the car dirty. No more to say about it there. No more to say about it there. More

Prompt, courteous, completed scheduled service and found more things to charge for. Would be nice if they did a quick wash and sweep on the house like other dealerships that I’ve been to without being asked more things to charge for. Would be nice if they did a quick wash and sweep on the house like other dealerships that I’ve been to without being asked. When you go in for oil change and come out with a $400 bill to change filters and fluids for routine maintenance it would be nice to feel like my business was appreciated with that little extra “service”. Have asked in the past for you to run through car wash for me and you said you would make note to do it on future visits (you never do). More

From the salesperson, to the Lease Manager, to the Finance Manager, to the Service Department personnel, treatment at White Honda has been professional, prompt, courteous and friendly. I have recomm Finance Manager, to the Service Department personnel, treatment at White Honda has been professional, prompt, courteous and friendly. I have recommended this dealership to friends. More

The experience that I had at Whites Honda of Lima was nothing less than phenomenal. The staff was professional and the service was quick and on point nothing less than phenomenal. The staff was professional and the service was quick and on point More

My recall issue was taken care of properly and done quickly and courteous work staff at the dealership quickly and courteous work staff at the dealership More

The pre and post communications are great. The service rep and tech are very friendly. The service rep and tech are very friendly. More

The service representative I dealt with was knowledgeable and courteous. The shuttle service arrived on time. and courteous. The shuttle service arrived on time. More

The dealership is Clean. The dealership is Efficient. The dealership was Friendly. W was greeted by service as soon as I entered. The dealership is Efficient. The dealership was Friendly. W was greeted by service as soon as I entered. More