Wilde East Towne Honda - Service Center

Darius was very nice and helpful. It seemed like the service dept. was understaffed though since Darius was multitasking and there didn't seem to be anyone else around. When I called It seemed like the service dept. was understaffed though since Darius was multitasking and there didn't seem to be anyone else around. When I called to make my service appt., nobody ever picked up the phone, so the admin person answered my questions and scheduled my appt. Unfortunately, our services were not done the day we expected them to be. Thankfully, we were given a loaner car so that we were not without a vehicle. It all worked out in the end, and we are very happy our visit. More

It took over 3 HOURS for an oil change and tire rotation. I waited there and the longest I have ever had to wait was for 1 1/2 hours. I had to go to the desk of the person who checked me in to see when my ca I waited there and the longest I have ever had to wait was for 1 1/2 hours. I had to go to the desk of the person who checked me in to see when my car would be ready. I don't know if you have changed management or changed how you do things but I don't plan on getting my oil change there any more. More

Mikayla was absolutely wonderful! After I received the news that a major part unexpectedly needed to be replaced, Mikayla was very genuinely sympathetic and understanding. She made su After I received the news that a major part unexpectedly needed to be replaced, Mikayla was very genuinely sympathetic and understanding. She made sure to provide all needed information, plenty of time to think through options, and they were able to complete the repair that day. I will certainly come back if needed! More

Great customer service. Very professional. The tech was trustworthy. Explained what I needed in detail. Very professional. The tech was trustworthy. Explained what I needed in detail. More

Val was amazing! She was quick to check me in and help get me out as quickly as possible. I always feel like I am getting the best value for my money at Wilde! I a She was quick to check me in and help get me out as quickly as possible. I always feel like I am getting the best value for my money at Wilde! I appreciate the work that the technicians do to keep my car safe on the road. More

I was quoted four tire cost of $576. 48 which is what was actually reflected correctly on the final bill. This is where the transparency in cost stopped. I was quoted $166.48 for labor, 48 which is what was actually reflected correctly on the final bill. This is where the transparency in cost stopped. I was quoted $166.48 for labor, balance, valve stem and all disposal fees. The final bill was $189.95 or an additional $23.47. I was then charged "Misc Charges" of $58.99 which the service tech (Darius) could not tell me what this amount consisted of and was never part of the quote. So, I ended up paying about $83 more than what I was quoted (by Austin). This isn't a large dollar amount for most; however, if you're going to provide a quote, you should only have to pay what the quote was (unless there is some extenuating circumstances). Not a good business model in my book. More

Very helpful and at a fair price. A timely service visit with a very nice waiting area. A timely service visit with a very nice waiting area. More

i had a 10 am appointment for an oil change and i waited 3 hours 3 hours More

I usually have amazing customer service here but not so much this last time. Such a shame and hopefully will be better next time. much this last time. Such a shame and hopefully will be better next time. More

I am usually really happy, but this last time around, I was not as happy with the service provided. I understand that the service center was short staffed, but even with an appointment, I was waiting for a was not as happy with the service provided. I understand that the service center was short staffed, but even with an appointment, I was waiting for almost 3 hours for my oil change. There were remarks on the report that were also not gone over with me and asked if I would like to fix them this time around. I had suspected that I had a headlight out the week before I took my car in, and forgot about it, but then a day later I drove at night and noticed that my headlight was in fact out. It made me feel less confident in the service provided - was it even checked? I understand being short staffed, but I think letting the customer know that it is going to be a longer wait time than normal would have been nice. However, the associate who helped was very kind. More