Williamsburg Honda

The service and troubleshooting is terrible They tell you one thing one day and something else the next. It’s obvious this place has no idea how to troubleshoot an issue. No code No repair they They tell you one thing one day and something else the next. It’s obvious this place has no idea how to troubleshoot an issue. No code No repair they say. It’s been a very frustrating experience. Never again will I buy a Honda or deal with Williamsburg Honda. More

Oil change I called for an oil change and they told me that they could get me in in 5 days. My car has only been service there but not any longer I called for an oil change and they told me that they could get me in in 5 days. My car has only been service there but not any longer More

Great purchase experience Our family is very grateful to Williamsburg Honda for their kindness and generosity. I was involved in a car collision in February 2017 and my car wa Our family is very grateful to Williamsburg Honda for their kindness and generosity. I was involved in a car collision in February 2017 and my car was totaled. I found similar car at the Williamsburg Honda did not want to lose the purchase. I did not want to be rushed and then disappointed. The sales person and manager were most patient and graceful. They took extra steps to verify that the car had no known issues, and gave us most affordable price. They understood my situation and made this purchase less stressful to our family. They took care of all the paperwork with DMV and insurance while we had lunch. We have had this car for over a year, drove tens of thousands of miles halfway across the country, and it has given us no issues or concerns. More

Bait and switch!!!! I was looking at their website at a 2014 Honda CR-V LX with 32,000 miles. Was a former leased vehicle web price $12,095. When I emailed them from thei I was looking at their website at a 2014 Honda CR-V LX with 32,000 miles. Was a former leased vehicle web price $12,095. When I emailed them from their site they said it was priced wrong, should be $16,900. a difference of about $4200. Boy talk about your bait and switch!!! I thought that was illegal in most states. After texting back and forth with the salesman he indicated that they could not sell the car for the advertised web price. What a shyster dealer ship!!!! They should be reported to the Better Business Bureau for underhandedness. More

Shady dealer, watch out. Ross Humphreys lied to me. You have been forewarned. He made up a story, made a promise and then went back on his word. His reputation means less to h Ross Humphreys lied to me. You have been forewarned. He made up a story, made a promise and then went back on his word. His reputation means less to him than money I suppose. More

Bait and switch On the phone, I was quoted a price of $110.16 for a B16 service on my Acura MDX. So I scheduled the service. Bill was $202.85 for the B16 service, wit On the phone, I was quoted a price of $110.16 for a B16 service on my Acura MDX. So I scheduled the service. Bill was $202.85 for the B16 service, with no explanation. No extras included. (And tires were not evenly inflated so had to send the car back to adjust.) Service people were very nice and responsive, but when quoted price is almost doubled for the same service, I am not happy and would never return nor recommend to anyone. Update: Contacted service manager who checked bill and indicated I had been overfilled by $54.63 (they "used wrong codes"). Interesting to note I had seen the mechanic and service person whispering about "multi-point" something or other when they charged me, so I'm guessing they knew they had used the wrong codes at the time. When I challenged the service manager to stand by the quoted price of $110.16, he did finally agree to make that adjustment and refund overcharge. I still wouldn't trust the service department... the manager suggested in the future, I call him with any concerns. I said I preferred to give my business to places where I don't have to worry about "concerns." More

Great experience buying a new car. Williamsburg Honda has the most friendly people working there. I have bought several cars there and also had them serviced there. They do an excellent Williamsburg Honda has the most friendly people working there. I have bought several cars there and also had them serviced there. They do an excellent job. More

Great buying experience at williamsburg honda This is my 4th honda in 8 years. All have been purchased from williamsburg honda. Great price and buying experience. Great service as well. Wonderful This is my 4th honda in 8 years. All have been purchased from williamsburg honda. Great price and buying experience. Great service as well. Wonderful dealership. More

If you don't buy now we will raise the price We went into the dealership looking for a used car for our son since he had lost his in a flood. Test drove two cars liked both of them both were use We went into the dealership looking for a used car for our son since he had lost his in a flood. Test drove two cars liked both of them both were used and decided one of them would be a good fit for our son .The price was decent but thought maybe they would come down slightly. The woman went back to ask the boss with the typical game that you have to play in a car dealership she came back and said he said "we are firm on the price and it's such a good price that if you don't buy it now we are going to raise the price" as she knew we were still looking around. I was fine with "we are firm on the price!" However throwing in the veiled threat knowing that we like the car that if we didn't buy it now and went and looked around and possibly came back the price would be higher .... I told her what I thought and I walked out of the building. Because my husband felt like it was a good fit for our son he chose to buy the car. I would have left and never gone back ! More

Showroom VS Service Center I had a wonderful expirience purchasing my vehicle! I wish I could remember the salesman's name because he was WONDERFUL. Top knotch service. I know t I had a wonderful expirience purchasing my vehicle! I wish I could remember the salesman's name because he was WONDERFUL. Top knotch service. I know that he is a newer addition to your team. I purchased a Civic from him back in April and I could not be happier. (Truly, he's a rockstar.) HOWEVER, I had my vehicle serviced by your team and I could not be more DISSATISFIED. The team working on my car could not take direction, nor did they follow through with their promises made. For example, once they had my car in the shop, I specifically explained what telephone number to call me on on 3 separate occassions, and they continuously called a number that I was unable to answer throughout the day. I finally had to call THEM and I was told by the man who answered my call that the only person who knew what was going on with my car was "Brandon" and that he was too busy to take my car. So instead of getting a returned phone call to inform what the issues with my car were so that the issue could be resolved, they sent their driver out to return my car. I didn't even know what the recommended service was until AFTER my car had been returned. FRUSTRATING to say the least. Again, the showroom service and professionalism was GREAT. The service center was AWFUL. I will never have my vehicle serviced though the dealership again. More