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Williamson Buick GMC - Service Center

Miami, FL

4.5
1,860 Reviews

1,860 Reviews of Williamson Buick GMC - Service Center

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September 15, 2020

I've been going to Williamson for the past 12 years. I've bought 3 Escalades in that time from Luis Carbonell and I have had the same Service Technician, Skip. Where else in the Auto business is this More

by georgejoseph305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Carbonell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rolando (Service Manager)
Sep 17, 2020 -

Williamson Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 14, 2020

Fast great service in a great facility maybe more amenities inside the waiting room would be nice. Thank you Richard for your all your help ! More

by elie3005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Alvarez
Sep 16, 2020 -

Williamson Buick GMC responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 11, 2020

My 2013 Buick was serviced w/ an oil change and the additives recommended by the service writer last Friday. On Sunday the yellow emission light actuated. I was unable to move until Thursday because More

by ewejse
Recommend Dealer
Yes
Employees Worked With
Mr McKesson in Service Dept
Sep 14, 2020 -

Williamson Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 11, 2020

My new GMC truck sale went smooth. I would probably use them again in the future. I think they did better than me in negotiations for price but overall satisfied with service. More

by GREENBGR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ahmed Rivery
Sep 14, 2020 -

Williamson Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 11, 2020

The service help desk folks are always nice to me and find my records right away. The service is always timely and they never keep my car too long for the job at hand. My one complaint is that my car is More

by JG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Haeffner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Alvarez, Ed Miller
Sep 14, 2020 -

Williamson Buick GMC responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 10, 2020

Carlos gomarra the service adviser made the whole process extremely smooth and painless. I would recommend anyone who wants great service to go see him. More

by mpajp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Gomarra
Sep 14, 2020 -

Williamson Buick GMC responded

We cannot thank you enough for your wonderful review of Williamson Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 09, 2020

Excellent in every respect except for the tech who stole my Apple cable while working on my Cue system. That’s the second time. Also have had to replace the Cue system 3 times in 2 years! That’s unacceptabl More

by hank.hoeveler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Fernandez
Sep 10, 2020 -

Williamson Buick GMC responded

Hank, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 08, 2020

Richard Loero, our service advisor, handled our service issue with complete professionalism and efficiency. He is an asset to the Williamson team! Everyone I had contact with was friendly. More

by Am
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Loero
Sep 08, 2020 -

Williamson Buick GMC responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 07, 2020

Great service attentive to my cars needs. Even though there was a line the service was quick & efficient. I’m proud to be a customer More

by Mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yorny Fundora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Williamson Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 07, 2020

Great Service personal very professional and waiting place very nice to wait for your Car. Great locations and close to my house I have being a customer all ready 7 years More

by PPORTU2664
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Carbonell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Haeffner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Miller
Sep 08, 2020 -

Williamson Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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