Williamson Buick GMC - Service Center

Bad service Lack of comunication with People from the service department, including Manager. My vehicle, after 6 days of purchased, had to stay 2 weeks in sevice Lack of comunication with People from the service department, including Manager. My vehicle, after 6 days of purchased, had to stay 2 weeks in sevice without any explanation or answers. I had to go to the dealer to speak with the manager and his answer was the the car could stay up to 3 months and they couldnt do anything about it. The sales person Rita Parker, only answered my phone calls until I bought my car, but eventhough she said she could help me anytime she didnt answer my call again. When the car was ready, it was completely dirty and the seats were stained with grease More

Quick Easy and great customer service Eric did an outstanding job in keeping me informed and I was in an in less than 90 minutes Great customer customer and friendly I live less th Eric did an outstanding job in keeping me informed and I was in an in less than 90 minutes Great customer customer and friendly I live less than a mile from our local Cadillac dealer. Enough said. More

Great Service every time Great service every time Provide loaner car when required Easy to make an appointment Deliver car on timely basis most if the visits I have made Great service every time Provide loaner car when required Easy to make an appointment Deliver car on timely basis most if the visits I have made More

Given the Run Around I bought a Certified Escalade from Williams. The cruise control never worked. I brought it into service and they said they fixed it under warranty. Th I bought a Certified Escalade from Williams. The cruise control never worked. I brought it into service and they said they fixed it under warranty. The cruise control was not fixed... Brought it back again and I was told their was a broken bracket that was preventing the cruise from working. This means they never diagnosed it the first time. Now the second time you charged me 579.00 dollars with no return phone call to discuss the fact it should have been checked in the certified process. I do not feel I was treated fairly.! I will consider buying some where else next time More

Great customer service I recently brought in my 2014 GMC Terrain for a major tune up and couldn't say enough how great the service is. My service advisor Richard really went I recently brought in my 2014 GMC Terrain for a major tune up and couldn't say enough how great the service is. My service advisor Richard really went above and beyond to get me the best service needed for my vehicle and even honored my coupon. More

Great I took my car to service. In the cup holder I had left my ring. Two days later I picked up my car and the ring was there. Thank you for your honesty I took my car to service. In the cup holder I had left my ring. Two days later I picked up my car and the ring was there. Thank you for your honesty , integrity and the respect you demonstrate to me. More

I love Williamson Cadillac The employers, the dealers, the place are perfect. This is my second time using a Cadillac from them. Even the services at the other side they are a g The employers, the dealers, the place are perfect. This is my second time using a Cadillac from them. Even the services at the other side they are a good team.I am very happy with Williamson Cadillac More

Great service Very friendly people to work with who keep me informed as the service for my vehicle progresses. Richard always uses text updates which is great in t Very friendly people to work with who keep me informed as the service for my vehicle progresses. Richard always uses text updates which is great in today’s busy world. More

Better service I always take my Buick Verano for service to your location, I have seen that service lines are getting longer and longer and no matter if you have an I always take my Buick Verano for service to your location, I have seen that service lines are getting longer and longer and no matter if you have an appointment or not Nobody check on your car or follow the line to see who’s car is there. The lady of front desk after being there for an hour waiting to be called told me that things change for worst I guess no more customers service or attention to detail how can Any car be there sitting by the service side and nobody check that car is scheduled for an appointment. Nobody check a list of schedule car with an appointment or walk in. I recommend more attention to customer service and don’t become like other devices. Quality over quantity that’s why we customers choose your location. Next time I print out my schedule appt to make sure it’s there and because I did online the lady was confused and couldn’t find it. Thank you More

Thorough and efficient For over 10 years I have found the service advisors at Williamson (especially John Varela) to be honest and interested in keeping my SRX running in to For over 10 years I have found the service advisors at Williamson (especially John Varela) to be honest and interested in keeping my SRX running in top condition. They are customer oriented with satisfaction being their goal. More