Williamson Buick GMC - Service Center

Wrong advices on car, bad customer service, bad diagnostics. Took my car for a tire alignment since it was pulling alot, AC wasn't cooling, tire sensor replacement and Cadillac Cue fix. My advisor said I needed Took my car for a tire alignment since it was pulling alot, AC wasn't cooling, tire sensor replacement and Cadillac Cue fix. My advisor said I needed to leave the car on the dealer and they will provide a person to take me home since I didn't have a loaner, It took a full week and a few days for them to check everything, got a call back saying my cue needed to be replaced completely and the cost was $1400, the tire sensor was $200 and they said the AC was leaking that the fix was $1200. Got a call for pickup went to pick up the car got charged $300+ dollars for tire alignment, diagnostic and the ride back home also was charged which my advisor told me it was a service from Cadillac. As soon as I left the dealer felt the car exactly the same, pulling just like it was before, called back and my advisor wasn't near to pick up the phone, left a voicemail but still never returned the call, felt like he was avoiding my calls very poor communication. Got transferred to other advisor and took the car back, the guy was really helpful it took like 2 hours for them to fix the alignment and the car changed completely. After all that trouble I fixed everything for $300+ and the car had a check engine light which they never talked or showed on the diagnostic, checked myself with a family member and it was a bad sensor. The car is running perfectly without the high prices cadillac wanted me to pay. The AC problem was too much freon on the car. More

Didn't do all the work and never kept me informed. After multiple days of having my car I had to call myself and see if the car was ready. They never called me to inform me it was. When I called they After multiple days of having my car I had to call myself and see if the car was ready. They never called me to inform me it was. When I called they said it was done. I went to grab it and they gave me the car back with a key FOB that was completely ruined. It was not turned in that way. They replaced it. Then I realize they didn't turn the trunk back on, they didn't fix the back door from making the noise its making. But they surely took care of everything that cost me money!! Like the oil and tires. Almost $600 later and I get the car back half done with a screwed up FOB. It's disappointing because not I have to leave it AGAIN to finish what they didn't. Im not going back to Williamson. I would rather drive to midtown and visit Braman. More

Urgent need for tire assessment Kevin did an amazing job. I was on a tight schedule with gas lines all around the gas stations. He got me out in less than an hour so I could stay i Kevin did an amazing job. I was on a tight schedule with gas lines all around the gas stations. He got me out in less than an hour so I could stay in time for my husband’s birthday dinner with friends. Thanks Kevin. More

Good fast service Went in for an oil change it took about 40 minutes. Everyone was courteous and deficient. They had a special on the synthetic oil. 6 quarts with tax w Went in for an oil change it took about 40 minutes. Everyone was courteous and deficient. They had a special on the synthetic oil. 6 quarts with tax was $54. Very happy with the experience More

Service was great! No complaints. Personnel were friendly and polite, the facility was clean and your treats were delicious. My Care was completed in a timely manner. No complaints. Personnel were friendly and polite, the facility was clean and your treats were delicious. My Care was completed in a timely manner. It would be a pleasure to recommend you to any of my friends. More

Great service! From beginning to end a great experience. It was my first time servicing my car and everyone was very professional and helpful. Will definitely be bac From beginning to end a great experience. It was my first time servicing my car and everyone was very professional and helpful. Will definitely be back. More

Great Service Thorough and attentive, cooperative what else can you ask for? Service department manager was very customer service friendly. Inaccuracies were addres Thorough and attentive, cooperative what else can you ask for? Service department manager was very customer service friendly. Inaccuracies were addressed and resolved promptly, everyone was interested in helping out, keep up the good wowk More

Excellent service I’ve been a customer of Williamson Cadillac for over 17 years, their customer service has always been excellent. Mickey Barrios has always provided I’ve been a customer of Williamson Cadillac for over 17 years, their customer service has always been excellent. Mickey Barrios has always provided excellent service. More

Great customer service Came in to do an oil change and tire rotation, was given a time frame of when it would be completed and as promised the car was delivered on time Came in to do an oil change and tire rotation, was given a time frame of when it would be completed and as promised the car was delivered on time More

Relaxed and Easy I had no appointment and they got me in right away. Kevin W.was my service guy and he’s very professional and knowledgeable and made you feel comfort I had no appointment and they got me in right away. Kevin W.was my service guy and he’s very professional and knowledgeable and made you feel comfortable. More