Williamson Cadillac - Service Center

Good service only when you escalate or give a bad review This dealership cares little about customer experience. Last time I went there I had an issue and gave them a low rating. I immediately got an email f This dealership cares little about customer experience. Last time I went there I had an issue and gave them a low rating. I immediately got an email from service rep arguing that I was wrong. Long story short. They made it up to me with complementary services. A couple of months go by and I go check the oil before a long trip. I look under the hood and see no oil cap in my engine. The sub par service techs at williamson's forgot to put it back in after they filled engine with oil. Luckily, I found the oil cap stuck around battery compartment. I drove 2500 miles with no oil cap. Valve cover was all dirty. Fast forward to this latest service and they again try to push unnecessary additives and services on my wife. They also told my wife they would contact her when car was ready She stayed at dealership since it was only an oil change. After nearly 4 hours, she asks the cashier why it was taking so long and cashier said it was ready a couple of hours ago. So no one called her and she wanted two hours. The only reason I go to this place is because it is very close. More

Service center I took my vehicle in for it’s scheduled maintenance, I was helped by Mike McKesson and even though I didn’t have an appointment I was promptly helped I took my vehicle in for it’s scheduled maintenance, I was helped by Mike McKesson and even though I didn’t have an appointment I was promptly helped and I was on my way in a short time. Mike also ordered some parts that needed to be fixed or repaired and advised me that I would be contacted in the near future for the service. I found Mike was extremely professional and courteous. More

Saturn repair My Saturn need it repair. My dynamic duo, service advisor John Varela And mechanic Erwin Benkert work together and explain what need it to done. My ca My Saturn need it repair. My dynamic duo, service advisor John Varela And mechanic Erwin Benkert work together and explain what need it to done. My car is now fixed. I am grateful for the service and teamwork. More

Fast and easy excellent service Mr. McKesson was good enough to take me through the process what I needed for my car he seem very experience made me feel relaxed The next time Mr. McKesson was good enough to take me through the process what I needed for my car he seem very experience made me feel relaxed The next time I bring the car in for service I will certainly ask for him Everything was done well with speed Thank you More

Excellent service Very smooth process of oil change. Speedy service took less than an hour. Pleasant, professional and friendly staff. Carmen was very efficient. Very Very smooth process of oil change. Speedy service took less than an hour. Pleasant, professional and friendly staff. Carmen was very efficient. Very happy with Williamson! More

NOT customer oriented The dealership doesn’t give alternative car during service (loan), they’re late to pick you up going back to the dealership, then it took them over 20 The dealership doesn’t give alternative car during service (loan), they’re late to pick you up going back to the dealership, then it took them over 20!!!!! Minutes to release my car and bring it to me and to topnall of that, they dirty it with their hands!!!! More

Bad job I bring my car to the dealer like 2 time for the same problem and they just reprogram and my car now y poor like before ..this week I be back I bring my car to the dealer like 2 time for the same problem and they just reprogram and my car now y poor like before ..this week I be back More

The best service team The good service start at the front door and just end when they finish the service for me the best I wish all dealers have the same service 1-10 i giv The good service start at the front door and just end when they finish the service for me the best I wish all dealers have the same service 1-10 i give them 20 Advisor — Tony Mechanic—Vasallo More

Excellent customer service and first class facility From the moment you step inside you are treated professionally and the service is excellent. Everyone inside makes you feel comfortable and the lounge From the moment you step inside you are treated professionally and the service is excellent. Everyone inside makes you feel comfortable and the lounge is an easy place to spend an hour. More