Willis Nissan - Service Center

Renewed faith in dealership service This was my first time bringing a vehicle to Hummels, but i was so glad I did. The Nissan dealer in my area had quoted me a frightening price for repa This was my first time bringing a vehicle to Hummels, but i was so glad I did. The Nissan dealer in my area had quoted me a frightening price for repairs, so I decided to head to Hummels for a second opinion. They took the time to properly diagnose my car's problem and it eneded up costing less than a quarter of what the other dealership had quoted me. The car is running great and they have renewed my faith in dealership service departments. I was also very impressed with their shuttle service. When it was near the end of his shift, the driver actually called to make sure I had a ride for the evening since I had not called for a return trip. Above and beyond service! More

Very helpful on a bad day I went to the dealer to have the battery in my fob changed. While in the parking lot I backed into another customers car. There was not much damage b I went to the dealer to have the battery in my fob changed. While in the parking lot I backed into another customers car. There was not much damage but the service manager came out and looked it over. We went inside and I gave him my information and told him I still needed my battery changed. They change the battery twice and it wouldn’t work. I was still upset from striking the car And he was very nice and comforting me. Turns out I need a new fob and they took care of it right away. More

Oil change and customer service Bought my Nissan from this dealership a couple years ago and have had nothing but nice and friendly encounters. Usually get right in and get an oil c Bought my Nissan from this dealership a couple years ago and have had nothing but nice and friendly encounters. Usually get right in and get an oil change within and hour. Nice and speedy. Evan is the greatest! More

20,000 mile check,, wonderful service.. I enjoy the people who work at Hummels. I feel that they are knowledgeable about each of the many cars we have purchased from them. I feel good know I enjoy the people who work at Hummels. I feel that they are knowledgeable about each of the many cars we have purchased from them. I feel good knowing I am working with a dealership tjhat has been in Des Moines area for decades and that they have some of their own family work in several departments. I trust what they say needs fixing and what can wait. The service department has great people, and it is very clean and organized. More

Excellent service Hummel's service did a good job in finding my noise/rattle. The technician also found anorher noise that only a technician would know. The service adv Hummel's service did a good job in finding my noise/rattle. The technician also found anorher noise that only a technician would know. The service advisor kept me up to date during the day. More

Technology Mixed messages, few answers, and lingering confusion. In the end I was told any issues were solely isolated to me and my car (it’s 4 months old). Mixed messages, few answers, and lingering confusion. In the end I was told any issues were solely isolated to me and my car (it’s 4 months old). More

Wonderful I was treated like family, was extremely well taken care of and no issues. I was taken care of with no waiting. Part had to be ordered, and I was noti I was treated like family, was extremely well taken care of and no issues. I was taken care of with no waiting. Part had to be ordered, and I was notified right away when it came; was installed while I waited. More

Always a great experience Hummels Nissan is a quality group of individuals. They are friendly, honest & service oriented. I have been purchasing vehicle there for 25 years be Hummels Nissan is a quality group of individuals. They are friendly, honest & service oriented. I have been purchasing vehicle there for 25 years because of this! More

My oil change took almost 2 hours today. Pretty slow. Oil change took 2 hours today. Service was slow for just an oil change. Also, I was told it would take a little over an hour from the start. A little Oil change took 2 hours today. Service was slow for just an oil change. Also, I was told it would take a little over an hour from the start. A little misleading. More

Great service Always very helpful employees . Got a service and fifteen point inspection. Needed the front wipers. Everything else checked out okay. Very friendly e Always very helpful employees . Got a service and fifteen point inspection. Needed the front wipers. Everything else checked out okay. Very friendly employees and work done in time they said. More