Willis Nissan - Service Center
Des Moines, IA

63 Reviews of Willis Nissan - Service Center
2017 Titan 20000 mile appt Hummels is a great place to not only purchase a vehicle but their service Dept rocks!! They are Informative when it comes to parts needed and pricing Hummels is a great place to not only purchase a vehicle but their service Dept rocks!! They are Informative when it comes to parts needed and pricing before doing the work.. Tom is knowledgeable and has been our advisor for several years. If we ever move we will miss this dealership. Thanks! More
Fantastic, everyone was very friendly, and helpful One of the sales staff showed me how to review my total MPG per tank on the computer. We were asked if we needed anything, coffee, water etc. One of the sales staff showed me how to review my total MPG per tank on the computer. We were asked if we needed anything, coffee, water etc. More
Extremely dissatisfied with Nissan headquarters and dealer. Titan in shop for 1 month. Needed new engine on warranty. Nissan HQ stalled. Dealer did not keep in contact. Nissan traded 4 Chevy immediately after Titan in shop for 1 month. Needed new engine on warranty. Nissan HQ stalled. Dealer did not keep in contact. Nissan traded 4 Chevy immediately after new engine installed. Extremely negative experience. More
Excellent! I love Hummel's Nissan. My uncle and my Mom Both buy all their vehicles there and recommended I go there as well. I quickly understood why. Extreme I love Hummel's Nissan. My uncle and my Mom Both buy all their vehicles there and recommended I go there as well. I quickly understood why. Extremely knowledgeable, friendly, not pushy sales staff, I never felt pressured into buying anything, just helped all along in the process. Quick and efficient, I was impressed with every employee I interacted with. Had my vehicle taken in for an oil change today. Service was great, and went pretty quick: didn't have to wait in line at all, they got started immediately. From the time I gave them my keys to the time I was driving away, it took about 45 minutes. Everyone was friendly and courteous, and all the employees I saw interacting with each other were professional, but you could also tell that they really seem to enjoy what they do. Looks like a great work environment! As always, Hummel's Nissan did not disappoint, and I will continue to recommend them to anyone looking to purchase a new or used vehicle. More
Oil change Great Service fast very clean would highly recommend this dealership. Very friendly staff have been going here for three years have purchased two rou Great Service fast very clean would highly recommend this dealership. Very friendly staff have been going here for three years have purchased two rouges from them More
Service & Tom Briel=outstanding Every question answered and all my needs met in service dept. I never heard from sales after I bought this Maxima ( my fifth one) no follow up whatsoe Every question answered and all my needs met in service dept. I never heard from sales after I bought this Maxima ( my fifth one) no follow up whatsoever. More
Disappointed I chose Hummels because whoever answered the phone was so nice and helpful. The gentleman that I delt with was very nice but. I requested that my car I chose Hummels because whoever answered the phone was so nice and helpful. The gentleman that I delt with was very nice but. I requested that my cars oil be changed and I have no idea if it was changed or not. After having my car for a week I would have thoughts it could have been changed. I was informed that Hummel s tented caes after 3 days of being without mine and I questioned about it. The lady behind the counter when we paid our bill was not friendly. I understand that it was almost 6pm but we live over an hour away from hummels and made it to the shop 10 min before closing. More
Great service I came in no appointment for an oil change and tire rotation, they had me on my way in just over 1 hour. Courteous service and they also changed my ba I came in no appointment for an oil change and tire rotation, they had me on my way in just over 1 hour. Courteous service and they also changed my battery in my fob no extra charge. Thanks Hummels Nissan! More
Great service Consistently great service! The staff is knowledgeable, helpful and friendly. Wait time is reasonable, and I typically wait for services. Having prep Consistently great service! The staff is knowledgeable, helpful and friendly. Wait time is reasonable, and I typically wait for services. Having prepaid oil servicing is very convenient. More
Service review Woman scheduling appointment on phone very rude. No times available for months so have to go elsewhere and the try to get in for larger items. Either Woman scheduling appointment on phone very rude. No times available for months so have to go elsewhere and the try to get in for larger items. Either Nissans need a lot of repair work resulting in no open times or scheduling process needs overhaul. Would’ve appreciated some heads up my warranty was ending before hit 100,000 miles or some random date. Service guy was nice and appreciated explaining options and what was going on. Still pissed about warranty. Thankful for free shuttle helped to make things a bit better after expensive total. More