Wilsonville Toyota - Service Center

Followup Visit 6-16-17 I want to commend Glesty Waters for his customer service. I bought my vehicle from Wilsonville Toyota and have used their Service Department for all m I want to commend Glesty Waters for his customer service. I bought my vehicle from Wilsonville Toyota and have used their Service Department for all my maintenance and repair. This visit started off to a rocky start due to some unfortunate miscommunication from my appointment on the previous week. Glesty got it all straightened out made sure the problem was doubled checked before any work was performed, because of his diligence the repair was not what they had originally thought it was and saved me $435.00. The repair was a minor gasket repair and was done at no charge due to the circumstances. You hear from a lot of business that customer service is first and foremost but Wilsonville Toyota delivers. Glesty thank you again for taking such good care of me and my vehicle. More

Too complicated! We called ahead and made an appointment to check the battery only, and replace it if needed. We wanted a quick turnaround. After an hour and a half w We called ahead and made an appointment to check the battery only, and replace it if needed. We wanted a quick turnaround. After an hour and a half wait we had to prompt them to give us information and found out that they had done multiple checks which we did not want. We told them to bring our car out so we could leave. After 20 more minutes of waiting, we had to ask for our car again. We were very unhappy with this service experience. All of the additional service checks were to promote sales, adding up to $1100. These checks had absolutely nothing to do with what we asked for or needed. Our time was wasted by the service departments actions. The service manager would be the one to blame for this issue, not the service team. More

Very poor service and high prices When they don't know what is wrong they recommend three different solutions and expect you to pay for all of them. They don't explain why they recomme When they don't know what is wrong they recommend three different solutions and expect you to pay for all of them. They don't explain why they recommend this huge laundry list of service items...even when I have had it serviced there since new. They act like I have neglected by truck when I have it serviced regularly. Don't go here. The "No Bull" promise is a bunch of bull!! More

No Car wash on-site This service department gives you a car wash coupon for another car wash location in Tigard or Wilsonville. That's great if you live in those areas. This service department gives you a car wash coupon for another car wash location in Tigard or Wilsonville. That's great if you live in those areas. Most other big dealership service departments have on-site car washing. More

It was bad. Oh I need 5 words? Apparently my time and car aren't as important as other peoples. I waited almost 3 hours after they told me my car would be ready. I was told that "ot Apparently my time and car aren't as important as other peoples. I waited almost 3 hours after they told me my car would be ready. I was told that "other" cars came in and "had to be" dealt with. Being there for as long as I was I noticed EVERYONE else showed up after me and left sooner. I figured I would not have to deal with this having set up my appointment a full month prior to taking my car in. But hey! I got a free car wash out of the deal! More

These guys are amazing!! This dealer is more like a close neighbor than i ever dreamed!! They even helped me out whej i ran out of gas, drove me to my car with a can if gas! I This dealer is more like a close neighbor than i ever dreamed!! They even helped me out whej i ran out of gas, drove me to my car with a can if gas! I was amazed, the service center is the best! More

Service Work and Customer Service i worked with Jonathan Lopez in the service department as they were putting a custom bumper on my 2014 Land Cruiser. Jonathan did a great job of foll i worked with Jonathan Lopez in the service department as they were putting a custom bumper on my 2014 Land Cruiser. Jonathan did a great job of following up, as well as, texting me pictures of the progress. He did a great job. The young man that installed the bumper was very conscientious and did a great job. More