Wilsonville Toyota - Service Center

Great first impression! I brought our 2015 Avalon for it's first service. Everyone I dealt with was courteous and helpful. The service was on time and was completed in less t I brought our 2015 Avalon for it's first service. Everyone I dealt with was courteous and helpful. The service was on time and was completed in less time than I expected. Thanks! More

Service with a smile, no bull. The service was straight forward with a total vehicle inspection and an oil change. It was scheduled to take one hour but it was finished in about fo The service was straight forward with a total vehicle inspection and an oil change. It was scheduled to take one hour but it was finished in about forty minutes. Every single aspect was very well explained to me and the waiting area is always well stocked and comfortable. The only problem with the process is this. I am in the system for regular service and for some reason I am getting called and E-mail by three different people. I have explained this to the service department people but is has yet to be fixed. For some reason once the service is scheduled the system does not reflect that. Thus the service department is spending time repeating the same process when it is not necessary to do that. Also I am having to call the service department to get them to stop calling and leaving messages. More

Great service! Without a doubt, Wilsonville Toyota has improved their service department. From the second I got there they were courteous, professional and quick! Without a doubt, Wilsonville Toyota has improved their service department. From the second I got there they were courteous, professional and quick! Not to mention they gave me a ride back home and picked me up when my 4Runner was ready. I was able to use the coupons they had emailed me so that saved me some money which made the experience even better! In full disclosure, I was not sure if I would return this time because of an issue I had with my vehicle in the past and they could not find the problem for many months; however, I am glad I returned. They have new service people at the sign in desk and even one has a great sense of humor :) Plus, they are dog friendly. As a suggestion, the waiting room could be a little larger, but I met some nice people waiting there and even got to pet a Golden Retreiver waiting for her vehicle to be serviced! Thanks guys. More

Service department went beyond expectations Dropped my car of in the morning to have it serviced. Got busy at work and did not call to arrange a shuttle ride back to pick up my car. The servic Dropped my car of in the morning to have it serviced. Got busy at work and did not call to arrange a shuttle ride back to pick up my car. The service center called me to arrange shuttle pick up. That made my hectic day GREAT More

3rd time's a charm I have over 210,000 miles on my 2005 Prius and it has been to this dealership for service since it opened. Recently, the brakes on my car squeaked. I have over 210,000 miles on my 2005 Prius and it has been to this dealership for service since it opened. Recently, the brakes on my car squeaked. During a regular service they were replaced. Within month a indicator showed a problem with my emergency brake, another maintenance light came on, and the brakes were squeaking again. So in I went, fixed two items, cleaned the brake pads, but brakes still squeaked when backing down my driveway. But my next service was only another week or so away, so I waited for the oil change time. The service people were very concerned that the brakes still squeaked...and that they had seen me so often. (Oh, I have a 4Runner I had service on in that time too LOL.) That was really nice. They decided to completely redo the brakes because something just didn't look right about the installation and the person who did them was no longer working for them. I won't go anywhere else for servicing my Toyotas. The service personnel have changed several times, but I feel taken care of. They even help me figure out what to put off so the bills are so big all at once. More

Outstanding Service Our Camry required immediate service during a stressful situation. We received superior service, dependable follow up and professional kindness from T Our Camry required immediate service during a stressful situation. We received superior service, dependable follow up and professional kindness from Travis Gwin and Gregory (Parts). More

No problems! Took my 2006 Highlander in because I thought I had developed an oil leak. Turned out that it was the AC condensation tube draining as normal. Also Took my 2006 Highlander in because I thought I had developed an oil leak. Turned out that it was the AC condensation tube draining as normal. Also had a high-pitched squeal from rear brakes when first used. Brakes checked and found to be fine. Problem was water and rust building up over night on rainy days/evenings. Picked up the car and was told everything was fine--no problems anywhere. And the best part? No Charge!! Jim Hill Sherwood More

Overall a positive experience. Enjoyed the comfortable furniture and large TV in the waiting area, very homey feeling. The coffee and pastries were great. Only thing I would say i Enjoyed the comfortable furniture and large TV in the waiting area, very homey feeling. The coffee and pastries were great. Only thing I would say is that all the employees walking back and forth to and from the service area could be friendlier. They all seem angry or unhappy. A smile, a nod or just a hello would be the icing on the cake. I don't know the names of any of the service people I worked with. Don't think he introduced himself to me but was a really nice kid. Jason, who was our salesman when we bought our car saw me and came over and sat and talked to me for awhile. Very nice of him to do that He's a keeper!!! Now I was there a week or so ago and went to the parts department to buy touch up paint and the person working there was not friendly at all. In fact he was rather grumpy and I felt like I was being a burden to him by being there. More

Punctured Tire After a rough day at work, we realized we had a flat tire in the middle of downtown Portland. We called Toyota and they told us how we could perform After a rough day at work, we realized we had a flat tire in the middle of downtown Portland. We called Toyota and they told us how we could perform a temporary fix in order to get the vehicle to the dealership. They fit us in last minute, fixed our tire within 40 minutes, repacked the spare tire in the car and sent us on our way at no charge. Definitely earned our trust and loyalty. More