Wilsonville Toyota - Service Center

This dealership is fine, but very unhappy with Toyota. Our 2015 Highlander was called in on a recall of the powersteering. While it was being repaired (we were told it could be 6 weeks) we were given a re Our 2015 Highlander was called in on a recall of the powersteering. While it was being repaired (we were told it could be 6 weeks) we were given a rental. Unfortunately, the rental was a Corolla, not an SUV. Toyota refused to approve $5.00 extra a day to give us an equivalent vehicle and since we didn't think this should cost us anything, we were stuck with a car too small for our needs. Also, Toyota doesn't allow them to keep the part on hand even during a recall so it had to be ordered AFTER our car was held hostage. It ended up taking almost 4 weeks. I was also unhappy that I called 3 times in two days after 2 weeks and was told that things had been "too busy" to return my calls. I should have been kept better informed. The problem with the power steering was eventually resolved, but not without our losing a lot of faith in Toyota's customer service. More

Great experience as always! We bought our 2014 Tundra and Camry a month apart. We have the choice to have our vehicles serviced in Gresham. We live in Sandy. We chose to make the We bought our 2014 Tundra and Camry a month apart. We have the choice to have our vehicles serviced in Gresham. We live in Sandy. We chose to make the drive to Wilsonville because there service is Great! More

Happy with their service After my horrible buying experience at Toyota Wilsonville with the sales dept., they really impressed me with the service I received in there service After my horrible buying experience at Toyota Wilsonville with the sales dept., they really impressed me with the service I received in there service dept. three weeks later. Ricardo H. was very professional and a great person to deal with overall. I was impressed with the service performed in my Toyota Sienna. Thank you Toyota Wilsonville Service Department for a great experience! More

Took awhile, but good service I appreciated when a service technician didn't show up to sell me service or parts I didn't need. The girl who checked me out was quick and professio I appreciated when a service technician didn't show up to sell me service or parts I didn't need. The girl who checked me out was quick and professional. I also appreciated that the service didn't take longer than I was led to expect (on the long end, but within the 1 to 1 1/2 hours I was told). More

dont blame the customer In 9 months i have had to bring my 2014 corolla in to have brakes replaced, once caliber had to be changed and twice the rotors. Each time i was treat In 9 months i have had to bring my 2014 corolla in to have brakes replaced, once caliber had to be changed and twice the rotors. Each time i was treated like i was at fault, i know how to drive and now told if happens again they wont cover it. I was given a faulty car and some how my fault. BS More

Timely Service We had just returned from a 2000 mile road trip to Southern California and it was time for a regular "check-up". Promptly set up an appointment after We had just returned from a 2000 mile road trip to Southern California and it was time for a regular "check-up". Promptly set up an appointment after Wilsonville Toyota called to remind us to do that very thing. Took the Prius Hybrid in as scheduled and met the friendly service staff. Car was serviced in an hour and washed! There were thousands of imbedded bugs after our trip and we were happy to see it clean again. The car ran like a top and handled all the passes at speed while givng us great gas mileage as well. Thanks again wilsonville Toyota! More

Recall work Great attitude of all in service dept. Items were corrected in the time that they said it would be done. Look forward to bring my vehicle in for futu Great attitude of all in service dept. Items were corrected in the time that they said it would be done. Look forward to bring my vehicle in for future services. More

Recall I wasn't happy about having to come back, a 30 minute drive, to have a recall taken care of, when it should have been taken care of the week before. I I wasn't happy about having to come back, a 30 minute drive, to have a recall taken care of, when it should have been taken care of the week before. I'd scheduled the first service AND the recall for Saturday, June 20th and was surprised they called us as early as they did, after dropping off the car. We finished spending time with our kids, then went back to pick up the car. While my wife was waiting, I went to take care of the paperwork and that is when I found out that they'd forgotten to do the recall. I had to reschedule for the following Saturday, at 7:15 to have that taken care of. They were apologetic, which I appreciated, but it was still a big inconvenience for both of us. More

Happy with everyone I worked with and the work done I came in for a recall and an oil change on Friday, June 26. There is no picture of him below, but I believe my service rep was named Chris. (He had I came in for a recall and an oil change on Friday, June 26. There is no picture of him below, but I believe my service rep was named Chris. (He had tattooed arms.) He was friendly, professional, and listened to all I had to say. He set us up with a rental for the day from Enterprise, which Wilsonville Toyota paid for. I was happy with everyone I dealt with and the work done. More

Efficient service department The Wilsonville Toyota service department has always delivered quality service in a very timely manner. Checking in took only a few minutes, and the The Wilsonville Toyota service department has always delivered quality service in a very timely manner. Checking in took only a few minutes, and the car was ready exactly when they said it would be. Nice work. More