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464 Reviews of Wilsonville Toyota - Service Center
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June 26, 2015
Glesty Waters advocated for me with a manufacturer I really like how Glesty took charge of the problem with a manufacturer on the phone. He advocated for me and gave me the best advice in a tough situa I really like how Glesty took charge of the problem with a manufacturer on the phone. He advocated for me and gave me the best advice in a tough situation. He stuck with me through the entire problem until I drove away a very happy customer. This location is convenient for me so that is why I originally came here for service. Now I will come again because of people like Glesty whomknow what they are doing and get the job done! More
by janewelp
Employees Worked With
Glesty Waters
June 24, 2015
It is not what you do wrong, It is what you do next This might start out bad, but I walked away impressed. Came it to get service on my FJ after a front strut failed. The service team was great and w This might start out bad, but I walked away impressed. Came it to get service on my FJ after a front strut failed. The service team was great and worked to get me in quickly as always. Once the truck was at the dealer customer service tanked. One of those horror stories you hear about car dealers. Everything that could go wrong with customer service did on that day. The Service writer failed to listen to my questions becoming defensive and rude when I was trying to ask how to fix the problem and for options. After I decided to go with another vendor outside the dealership the service writer became even less professional trying to discredit the vendor, complaining about another customers ethnic customs to me, and then shouting across the maintenance floor about warranties as I tried to leave. When I got my truck back I noticed a CV boot was leaking, something I was specifically told was not torn or damaged. Now why would I want to go back to these guys? Even though unfortunately they really, really messed up it was the actions of one person. What matters most to me is what they did next. Don the Service Manager personally called me up to discuss what happened. Don did what is probably the hardest thing possible to do by doing the right thing. He was the first to admit they dropped the ball, his guy didn't deny any of it, and he wanted to apologize. That is not how his service department works and not how they do business. He didn't want me to give up on the dealership because one person. From there Don worked to provide the level of customer service that I have received at every other interaction I have had with Wilsonville Toyota. Which has been nothing short of professional and excellent. Together we worked out the opportunity for the dealership to finish the job (as the vendor already did most the install) and begin repairing my trust in them. Don set me up with a new service manager, Matt, who embodied the level of service that brought me to buy my FJ at Wilsonville Toyota in the first place. Together they answered my original questions, took steps assess the part and send it in, and stand by the work that was done to my truck. By the end, Jake stopped by to offer his apology and reassurance that is not the way they do business. All my previous experiences at this dealership have been nothing but exceptional here. From parts guys staying late to help me put a thule roof rack on a Tacoma, to the service department getting me in ASAP for brake controller repair. Everyone has been exceptional and I only want to buy cars through Isaac Lodge who has taken care of me exceptionally well even after my truck went off the lot. As long as there are people like Don and Isaac at this dealership, people who will do the right thing, I will keep doing business with them. More
by Truckguy
Employees Worked With
Jake Hachmeister, Glesty Waters
June 07, 2015
A miracle I brought my 2005 Prius in for an oil change and the hybrid battery died the next day. I was devastated. Replacing the hybrid battery was not an anti I brought my 2005 Prius in for an oil change and the hybrid battery died the next day. I was devastated. Replacing the hybrid battery was not an anticipated expense, even though my car has over 144,000 miles. Living without a car is not an option in my line of work. Wilsonville Toyota took amazing care of me and my car. They were fantastic advocates and were able to find a solution that worked for my family. Thank you to Jay, Dave, and Mark!! More
by Slmh
June 02, 2015
Oil change I Had my Highlander in for a 5000 mile oil change, and the process from scheduling to finish was exceptional. Glesty Waters made sure every issue I ha I Had my Highlander in for a 5000 mile oil change, and the process from scheduling to finish was exceptional. Glesty Waters made sure every issue I had was addressed and fixed. I will definitely schedule with Glesty again. I don't know who made my appointment, but she was also greatly appreciated More
by Bishopsmom
Employees Worked With
Glesty Waters
May 12, 2015
Good and fast service Jonah Nelson did a great job with servicing of my car and in a quick manner. Wonderful to work with and it's why I keep coming back. Jonah Nelson did a great job with servicing of my car and in a quick manner. Wonderful to work with and it's why I keep coming back. More
by schrandt
May 08, 2015
Setting the standard of customer service. Brought our 2012 Prius in do 30k service. Was told service would take 2 hours and it was to the minute when it was done. Price of service was under wh Brought our 2012 Prius in do 30k service. Was told service would take 2 hours and it was to the minute when it was done. Price of service was under what was quoted on.phone. Nice surprise. No issues on car, just regular maintainence finished with wash job and interior cleaning. Jay Barber was our service writer and he couldn't have been more professional or courteous work done on time as promised. No Bull indeed! More
by Matty S
Employees Worked With
Jake Hachmeister
May 04, 2015
Great Service I would recommend Wilsonville Toyota for service. Luke was great to work with. Have been in several times and Luke is always on point and professiona I would recommend Wilsonville Toyota for service. Luke was great to work with. Have been in several times and Luke is always on point and professional. More
by Bglass83
May 01, 2015
Funny noise. Found fixed in minimun time and Free!! Thanks Jonah Nelson you found the problem, fixed it quickly and washed my car All For Free!! And replaced the battery in my key. YOUR THE BEST!! Thanks Jonah Nelson you found the problem, fixed it quickly and washed my car All For Free!! And replaced the battery in my key. YOUR THE BEST!! More
by Annette
April 22, 2015
Excellent Dealership Finally! A car dealership experience where I felt good when I left instead of having a feeling of being taken advantage of. I purchased my car here Finally! A car dealership experience where I felt good when I left instead of having a feeling of being taken advantage of. I purchased my car here in 2009. Easy. I continue to return for vehicle maintenance (20 mile round trip) even though another dealership is 5 minutes away. Jonah Nelson was professional, courteous, and motivated. Made this last experience like all the others. Smooth and easy. I highly recommend this dealership. More
by David B
April 21, 2015
Lucas Hintz Service I can't speak for the "No Bull" sales department because I think there is a lot of Bull there... But I am not review Sales. I'm review Service.. I can't speak for the "No Bull" sales department because I think there is a lot of Bull there... But I am not review Sales. I'm review Service.. Service is excellent! I have a company truck (Toyota Tundra), and I put a lot of miles on it (about 40,000 miles per year). And Luke Hintz is always on tops of it, making sure I get my services and maintenance done at their optimum time. Thank you Luke for being on tops of things. More
by Shtake07
