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Windy Chevrolet

Ellensburg, WA

Overview
Employees
Reviews
Vehicles
4.2
317 Reviews
Why should you buy from Windy Chevrolet? Our unmatched service and diverse Chevrolet inventory have set us apart as the preferred dealer in Ellensburg. Visit us today to discover why we have the best reputation in the Ellensburg area.
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1008 Canyon Rd

Ellensburg, WA

98926

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Showing 317 reviews

August 30, 2024

Made appointment for 8 AM for oil change on 2023 3500HD. Told service department that I would be waiting. Walked to another appointment. Got back to dealership at 9:45, truck had not moved from where I l More

by dbfarmellensburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Sep 24, 2024 -

Windy Chevrolet responded

My apologies on the delay of service that was scheduled. We strive to keep a precise schedule that creates the best results and there can be some unforeseen hurdles in that. It would be my pleasure to have you come in for your next oil change and ask for myself or directly or call me to set your next appointment. I would like to take care of you regarding your last experience and meet you, show you our new process and our new Service Manager. Ron Stratton V.P. of Operations 509-925-1200

August 27, 2024

I enjoyed the attentive and courteous service. They staff helped me work through financing, and we're patient when my busy work schedule kept me away during the purchasing process. I would buy m More

by elizabethosiadacz
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Windy Chevrolet responded

We appreciate the kind words and it was our pleasure to earn your business. We know schedules are tough enough and fitting a big decision in can add to your day. We are more than happy to do wahts needed to make your sales experience fun and easy. Thank you Ron Satratton

August 26, 2024

The people are extremely helpful. My daughter's 20+ year old truck had a weird problem, but they managed to figure it out and fix it! More

by GARRIAOP2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Boner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Windy Chevrolet responded

Thank you for choosing Windy Chevy and its our pleasure to make sure her truck is running and safe for her. We are here for all your service and sales needs. Ron Stratton V.P. of Operations 509-925-1200

August 23, 2024

Acceptable for service on your vehicle for an oil change and more other type service. More

by Bret.balog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Munoz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Frank
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Bowers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Montgomery
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Palmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Boner
3.0
This rating includes all reviews, with more weight given to recent reviews.
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August 22, 2024

unfortunately i have not had good luck here , nobody seems to listen when i bring my rigs in. took 3 trips last time to get my recall done More

by jetjohnso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service department
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Sep 24, 2024 -

Windy Chevrolet responded

Thank you for your patience regarding recall work. There has been some difficulties having the systems holding or keeping certain updates. It would be my pleasure to directly assist with your next visit. Ron Stratton V.P. of Operations 509-925-1200

August 22, 2024

Just had a oil change did a good job was going to do tranny but cost to much had to go elsewere More

by HACKERBOB311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with service dept
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Sep 24, 2024 -

Windy Chevrolet responded

Thank you for the kind words and we are having a Service Special for the rest of the month and I believe we can earn your business regarding the transmission fix. Please come into Windy Chevy or call me directly to assist with this promotional savings opportunity. Thank you Ron Stratton V.P. of Operations 509-925-1200

August 20, 2024

The process was pleasant. All information was clear and complete. Car was as described ready to go More

by BRENNAN_EILEEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Windy Chevrolet responded

Thank you for the opportunity to earn your business, Windy Chevy is here for all your future service, parts and sales needs. Your very important to us. Thank you. Ron Stratton

August 17, 2024

Forgot to change my oil and only realized it after I came back an hour and a half later. But then got it done in 20 minutes More

by chrishiggi38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Aug 21, 2024 -

Windy Chevrolet responded

Our apologies on the oil change, as your aware we have made some great changes to our Service Department to provide a superior customer service experience. We appreciate your business and understanding Ron Stratton

August 16, 2024

I was very disappointed with the quality of the service and the craftsmanship . My experience was very disappointing and I would not recommend them in the future nor will I use them again. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Aug 21, 2024 -

Windy Chevrolet responded

Thank you for the feedback and Windy Chevy is excited on the recent changes in our Service department to provide a superior experience our customers deserve.

August 14, 2024

Good for oil changes, but not for repairs. Recent example was a replaced oil pressure sensor for $2500 (which was a discounted price). More

by russsalvadalena
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Boner
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Windy Chevrolet responded

Thank you for choosing Windy Chevy for your Service needs and as your aware there are some price increases in the market with certified parts and quality technicians. It would be my pleasure to meet with you and verify that all charges and work provided is correct. Please feel free to contact me directly. Ron Stratton 509-925-1200

Aug 22, 2024 -

russsalvadalena responded

Thanks, Ron. I would appreciate you confirming that replacing an oil pressure sensor should result in a “discounted” price of $2500. Sincerely, Russ

Aug 30, 2024 -

russsalvadalena responded

Hi, Ron. I called today, but apparently you weren’t able to answer your page. I wanted to advise you that despite the $2500 oil pressure gauge repair, the “check engine” light has reappeared, so evidently Windy Chevrolet (again) wasn’t able to pinpoint this issue. I first took the 2012 Suburban in for a check engine light in January 2022, I think. I was told this latest repair would correct it, but after two weeks, the check engine light has returned. Russ

Aug 30, 2024 -

Windy Chevrolet responded

Russ, my apologies for missing missing your call today. With the high amount of traffic at the during Rodeo Weekend we are diligently making sure we are assisting everyone at our offsite event and at the dealership. I have Roger our Service Manager contacting you to make sure your receive the best in communication with our Service Department. Your very important to us sir. Ron

Sep 09, 2024 -

russsalvadalena responded

Hi, Ron. I have been away for 10 days. So for my slow response. On August 14 U received an email from Bryan Swanson and on September 8 I received a similar email from Roger Fong advising me that my 2012 Suburban needed the oil pressure gauge replaced. This surprised me since I was charged $2500 in early August for a similar service. Even though I thought $2500 seems like an exorbitant price for a gauge replacement, I was somewhat gratified that the “check engine” light was no longer teasing me. But alas, the check engine light has returned to mock me. Russ Salvadalena

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