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Windy Chevrolet

Ellensburg, WA

Overview
Employees
Reviews
Vehicles
4.2
334 Reviews
Why should you buy from Windy Chevrolet? Our unmatched service and diverse Chevrolet inventory have set us apart as the preferred dealer in Ellensburg. Visit us today to discover why we have the best reputation in the Ellensburg area.
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1008 Canyon Rd

Ellensburg, WA

98926

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Showing 334 reviews

January 19, 2025

Excellent service with polite, professional staff. Very respectful of my time and needs. Thank you Windy for all you do. I will be sure to refer anyone in need of service or a vehicle to you More

by Harley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Kiessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lily Lands
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January 17, 2025

This was the best car buying experience we have ever had! Colin was amazing!!!! Jessica found us the best loan available. Highly recommend this dealership More

by apfries15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Montgomery
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Jan 20, 2025 -

Windy Chevrolet responded

Thank you for the kind review, congratulations on your new vehicle and we appreciate the opportunity to earn your business. Ron

January 16, 2025

They all were very helpful and very pleasant they came through with the deal I asked for and I absolutely love the truck I got More

by ROBERTSONGARY141
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BRET MCDONALD, Colin Montgomery
Report | Print
Jan 16, 2025 -

Windy Chevrolet responded

Thank you for the 5 Star review and we greatly appreciate the opportunity to earn your business. Ron Stratton

January 16, 2025

Customer service has decline significantly in the last two years. Condesending service reps that didn't complete tasked asked for. More

by btsekulich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Kiessel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lily Lands
Report | Print
Jan 16, 2025 -

Windy Chevrolet responded

My apologies that we did not meet your expectations, please allow me the opportunity to discuss what happened and how we can improve. My contact information is below. Thank you Ron Stratton V.P. of Operations 509-925-1200

January 14, 2025

Worked hard to help solve my automotive problem. I appreciated that. It did take a long time though. More

by allob98926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kiessel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lily Lands
Report | Print
Jan 16, 2025 -

Windy Chevrolet responded

Thank you for the kind words and the opportunity to work on your vehicle as we know its important for you to be taken care of in a timely manner. Ron Stratton

January 12, 2025

I bought a truck, you think they would fill it up and detail it prior/ More

by WEYANTz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Perkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Vargas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dorian Broadus
Report | Print
Jan 16, 2025 -

Windy Chevrolet responded

Please come in or call me directly so I can set up a better detailed delivery of your truck sir. It would be my pleasure to make sure your vehicle meets our delivery standards and your expectations. Ron Stratton V.P. of Operations 509-925-1200

January 05, 2025

We are excited about our new car and the fact we bought locally. Thank you. More

by TRACYSAVAGE
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ron Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BRET MCDONALD, Dalton Lovell
Report | Print
Jan 10, 2025 -

Windy Chevrolet responded

Tracy, thank you fort the kind words and the five star review. Congratulations on your new vehicle and I'm thankful you purchased locally and allowed Windy Chevy to earn your business. Please feel free to contact me or come into the dealership for future needs. Ron Stratton V.P. of Operations

January 03, 2025

Quoted us about 3 hours for work done on my car, but took six hours to complete More

by VANTAGECHARLOTTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Kiessel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lily Lands
Report | Print
Jan 10, 2025 -

Windy Chevrolet responded

Thank you for your patience, there can be unforeseen circumstances regarding repairs that we don't initially see until working on a vehicle. We do appreciate your business and hope we can exceed your expectations on your next visit. We have put some additional processes in place to better our Service department for our customers. Ron Stratton V.P. of Operations

January 03, 2025

Inviting environment with positive staff overall. Everyone seems to belong to a community and they are all personable. Buying process was swift and fair. More

by Khfha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BRET MCDONALD, Colin Montgomery
Report | Print
Jan 10, 2025 -

Windy Chevrolet responded

Thank you for the kind words and fantastic review. We are your for all your future needs and we appreciate your business.

January 01, 2025

Worst service department in the state. My new car was running great, I took it in for routine maintenance at 22,500 miles and it died 3 miles from the dealership. I had to tow it back at m More

by elizabethosiadacz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Kiessel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lily Lands
Report | Print
Jan 10, 2025 -

Windy Chevrolet responded

We appreciate your patience as there can be many unforeseen circumstances. It looks like the Service department gave you a loaner vehicle to assist and get the updates completed on your vehicle. Ron Stratton V.P. of Operations

Jan 11, 2025 -

elizabethosiadacz responded

It is Windy Chevrolets lack of responsibility that is most vexing. They did not pay for the tow that was needed as my car died less than three miles from leaving the dealership. I also lost a days work as the loaner was not all-wheel drive and it was snowing. I transport children in State care. Not once did anyone apologize for the inconvenience or the added expense. Why should it cost the customer when I paid for a service that Windy Chevrolet failed to perform?

Jan 11, 2025 -

Windy Chevrolet responded

I did check into your comment regarding the tow into the dealership, you have roadside assistance through GM and that's a service at no cost to you for any future needs. Please push the blue OnStar button and allow the operator to assist. We only have a select number of vehicles in our loaner status to meet the demand, your vehicle is in full warranty and we try to accommodate everyone's needs. We did share with you this and tried to give the best solutions regarding the situation. Please know all of our customers are important and its our number one priority to make sure we do everything possible every customer.

Jan 11, 2025 -

elizabethosiadacz responded

I beg to differ. My experience with Windy Chevrolets service department was, at best, an exercize in disregard. If I had been told to call on-star, I would have. Your service manager told me to have the car towed. Period. Had he cared enough to tell me to use on-star, the expense would not have been billed to my insurance. At the very least the customer service at Windy Chevrolet has MUCH room for improvement. No one cared enough to tell me i could use onstar!

Jan 11, 2025 -

elizabethosiadacz responded

Please dont make it sound as if Windy Chevrolets employees - specifically the service manager- had any interest in a good out come. My car was not in for repairs. Only routine maintenance. It was returned to me in non working condition. I would encourage others to consider Windy Chevrolets lack of concern, inability to be accountable and misrepresentation of my complaint a good reason NOT to do business with you.

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