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Windy Chevrolet - Service Center

Ellensburg, WA

4.0
191 Reviews

191 Reviews of Windy Chevrolet - Service Center

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October 03, 2024

Not impressed with Windy Chevrolet anymore. I've bought 3 vehicles there and I won't make that mistake again. Typical, tell you what you want to hear to make a sale and then won't honor what th More

by TOPKNOTCH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Stratton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BRET MCDONALD, Mike Boner
Oct 03, 2024 -

Windy Chevrolet responded

Windy Chevy takes pride in giving the best in customer experience, I'm not sure of the situation since there is no name connected to this review but it is important to me and our dealership group to provide the best in service. It would be my pleasure to speak with you to see what the situation is and find a positive resolve for you and to make sure to show you that our customers and customer service matters. Please feel free to contact me directly at the dealership. Ron Stratton 509-925-1200

October 03, 2024

Was very satisfied with the way I was treated with the costumer service desk very professional and the mechanic did a great job More

by GERRITDEMAN55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Stratton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Perkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arron Kiessel, BRET MCDONALD, Mike Boner
Oct 03, 2024 -

Windy Chevrolet responded

Thank you for choosing Windy Chevy for your service needs. We look forward to your next visit and thank you for allowing us to make sure your auto needs are met. We look forward to providing you with the best service. Thank you Ron Stratton

September 30, 2024

They explained everything they needed to do on my car and why it was needed. They were very polite. More

by lyon125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember any names .
Oct 03, 2024 -

Windy Chevrolet responded

Thank you for your business and Windy Chevy is here for all your automotive needs. We appreciate the kind words and look forward to your next visit.

September 25, 2024

Was very pleasant didn't take long. I'm happy I bought my at windy More

by bevhutch2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Boner
Sep 25, 2024 -

Windy Chevrolet responded

Windy Chevy appreciates your business and glad we met your expectations. We look forward to seeing you again and thank you for the kind words. Have a great day!! Ron Stratton V.P. of Operations

September 24, 2024

There service department is unorganized, the service manager refused to talk to o me, the general manager refused to talk with me. The short story is I drove my car in for a check engine code. I had to More

by dsnook63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Stratton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Windy Chevrolet responded

We appreciate the opportunity to earn everyone's business and to give the best in customer satisfaction and service. Windy Chevy has a direct responsibility to our customers and our employees to make sure the environment is a great one. We didn't have the opportunity to fix your vehicle and we cant allow anyone to treat our staff with disrespect at a level to where it was at.

September 22, 2024

It took them a few weeks to even give me an estimated cost and they gave false info on what I needed to get repaired. More

by cole.brand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracy Frank, Mike Boner
Sep 24, 2024 -

Windy Chevrolet responded

Cole, it would be my pleasure to look into your estimate and see in detail what's going on. Please feel free to come into the dealership or call me directly. Thank you Ron Stratton V.P. of Operations 509-925-1200

September 11, 2024

Courtesy and polite and always eager to help. We've been customer since 2006. Thanks, .. More

by 07vette851@,gmailcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department can't remember his name.
Sep 24, 2024 -

Windy Chevrolet responded

We truly thank you for your years of ongoing support to Windy Chevy, its our pleasure to give you the best experience in all of our departments and to make sure you receive the best from us. Thank you for your ongoing loyalty to Windy Chevy and we look forward to your next visit. We appreciate you and your kind words. Ron Stratton V.P. of Operations 509-925-1200

August 30, 2024

Made appointment for 8 AM for oil change on 2023 3500HD. Told service department that I would be waiting. Walked to another appointment. Got back to dealership at 9:45, truck had not moved from where I l More

by dbfarmellensburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Sep 24, 2024 -

Windy Chevrolet responded

My apologies on the delay of service that was scheduled. We strive to keep a precise schedule that creates the best results and there can be some unforeseen hurdles in that. It would be my pleasure to have you come in for your next oil change and ask for myself or directly or call me to set your next appointment. I would like to take care of you regarding your last experience and meet you, show you our new process and our new Service Manager. Ron Stratton V.P. of Operations 509-925-1200

August 26, 2024

The people are extremely helpful. My daughter's 20+ year old truck had a weird problem, but they managed to figure it out and fix it! More

by GARRIAOP2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Boner
Sep 24, 2024 -

Windy Chevrolet responded

Thank you for choosing Windy Chevy and its our pleasure to make sure her truck is running and safe for her. We are here for all your service and sales needs. Ron Stratton V.P. of Operations 509-925-1200

August 23, 2024

Acceptable for service on your vehicle for an oil change and more other type service. More

by Bret.balog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Palmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Munoz, Tracy Frank, Brad Bowers, Colin Montgomery, Mike Boner
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