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Windy Chevrolet - Service Center

Ellensburg, WA

4.0
188 Reviews
Call Service Center (509) 925-1200

188 Reviews of Windy Chevrolet - Service Center

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September 25, 2024

Was very pleasant didn't take long. I'm happy I bought my at windy More

by bevhutch2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Boner
Report | Print
Sep 25, 2024 -

Windy Chevrolet responded

Windy Chevy appreciates your business and glad we met your expectations. We look forward to seeing you again and thank you for the kind words. Have a great day!! Ron Stratton V.P. of Operations

September 24, 2024

There service department is unorganized, the service manager refused to talk to o me, the general manager refused to talk with me. The short story is I drove my car in for a check engine code. I had to More

by dsnook63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Stratton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Windy Chevrolet responded

We appreciate the opportunity to earn everyone's business and to give the best in customer satisfaction and service. Windy Chevy has a direct responsibility to our customers and our employees to make sure the environment is a great one. We didn't have the opportunity to fix your vehicle and we cant allow anyone to treat our staff with disrespect at a level to where it was at.

September 22, 2024

It took them a few weeks to even give me an estimated cost and they gave false info on what I needed to get repaired. More

by cole.brand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracy Frank, Mike Boner
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Sep 24, 2024 -

Windy Chevrolet responded

Cole, it would be my pleasure to look into your estimate and see in detail what's going on. Please feel free to come into the dealership or call me directly. Thank you Ron Stratton V.P. of Operations 509-925-1200

September 11, 2024

Courtesy and polite and always eager to help. We've been customer since 2006. Thanks, .. More

by 07vette851@,gmailcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department can't remember his name.
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Sep 24, 2024 -

Windy Chevrolet responded

We truly thank you for your years of ongoing support to Windy Chevy, its our pleasure to give you the best experience in all of our departments and to make sure you receive the best from us. Thank you for your ongoing loyalty to Windy Chevy and we look forward to your next visit. We appreciate you and your kind words. Ron Stratton V.P. of Operations 509-925-1200

August 30, 2024

Made appointment for 8 AM for oil change on 2023 3500HD. Told service department that I would be waiting. Walked to another appointment. Got back to dealership at 9:45, truck had not moved from where I l More

by dbfarmellensburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Sep 24, 2024 -

Windy Chevrolet responded

My apologies on the delay of service that was scheduled. We strive to keep a precise schedule that creates the best results and there can be some unforeseen hurdles in that. It would be my pleasure to have you come in for your next oil change and ask for myself or directly or call me to set your next appointment. I would like to take care of you regarding your last experience and meet you, show you our new process and our new Service Manager. Ron Stratton V.P. of Operations 509-925-1200

August 26, 2024

The people are extremely helpful. My daughter's 20+ year old truck had a weird problem, but they managed to figure it out and fix it! More

by GARRIAOP2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Boner
Report | Print
Sep 24, 2024 -

Windy Chevrolet responded

Thank you for choosing Windy Chevy and its our pleasure to make sure her truck is running and safe for her. We are here for all your service and sales needs. Ron Stratton V.P. of Operations 509-925-1200

August 23, 2024

Acceptable for service on your vehicle for an oil change and more other type service. More

by Bret.balog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Palmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Munoz, Tracy Frank, Brad Bowers, Colin Montgomery, Mike Boner
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August 22, 2024

unfortunately i have not had good luck here , nobody seems to listen when i bring my rigs in. took 3 trips last time to get my recall done More

by jetjohnso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service department
Report | Print
Sep 24, 2024 -

Windy Chevrolet responded

Thank you for your patience regarding recall work. There has been some difficulties having the systems holding or keeping certain updates. It would be my pleasure to directly assist with your next visit. Ron Stratton V.P. of Operations 509-925-1200

August 22, 2024

Just had a oil change did a good job was going to do tranny but cost to much had to go elsewere More

by HACKERBOB311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with service dept
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Sep 24, 2024 -

Windy Chevrolet responded

Thank you for the kind words and we are having a Service Special for the rest of the month and I believe we can earn your business regarding the transmission fix. Please come into Windy Chevy or call me directly to assist with this promotional savings opportunity. Thank you Ron Stratton V.P. of Operations 509-925-1200

August 17, 2024

Forgot to change my oil and only realized it after I came back an hour and a half later. But then got it done in 20 minutes More

by chrishiggi38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Aug 21, 2024 -

Windy Chevrolet responded

Our apologies on the oil change, as your aware we have made some great changes to our Service Department to provide a superior customer service experience. We appreciate your business and understanding Ron Stratton

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