Wolverine Spartan Toyota of Lansing

The car buying experience with Mike was EXCELLENT. He had excellent knowledge of the brand, of cars in general, and was able to patiently answer all my questions. He also knew the competition. In fact, he kn excellent knowledge of the brand, of cars in general, and was able to patiently answer all my questions. He also knew the competition. In fact, he knew the competition's cars better than the competition's salesman did. At no time did I feel any pressure to buy the car. After I bought the car Mike took care of removing the price and other stickers from the windows, programming the garage door opener, and covering a number of features in the car that we had not covered during the two test drives. So, great service before, during and after the sale. Thank you Mike. More

Great buying experience, with friendly staff! Sale price in local ad and dealer web site was the price. I recommend this dealer for a good buying experience. We have not yet tried the service center, but ex in local ad and dealer web site was the price. I recommend this dealer for a good buying experience. We have not yet tried the service center, but expect the service to be outstanding as well. More

From the moment I was introduced to Mike McMillan, I was treated with respect and was able to ask questions, look at all of the cars I wanted to, take as many test drives as I needed to, talk about my price treated with respect and was able to ask questions, look at all of the cars I wanted to, take as many test drives as I needed to, talk about my price range, ask about financing, etc., without being made to feel like I was about to be taken to the cleaners or that I was just some "dumb" lady that could easily be intimidated. I had recently looked at vans at a Right Toyota in Phoenix. You cannot imagine the run around, the many different "deals" they proposed that were not only outrageous, but totally insulting and humiliating. It was like the good cop/bad cop routine! I truly appreciate being talked to and listened to and not being given the run around. I told Mike that when women come shopping for cars alone, that means they are alone for the most part and do not have someone to help make the decisions that go along with buying a car. I truly appreciated not being made to feel vulnerable and emotional about making a car deal. I wasn't made to feel rushed or insecure at any time during the decision making process. Mike made the process of getting the extras put on my vehicle a seamless transaction, transferred the tags from the car I traded in to the new vehicle, talked with my insurance company to be sure they had the correct information to insure the new vehicle, called me later in the day to tell me how to get the Sirius XM subscription activated, spent lots of time showing me all of the features on my new van...he even went to get the van that had the features I wanted on it from another dealership! It is just amazing how much time, energy and compassion he spent on my behalf. I am so very appreciative of him, his tremendous help in this overwhelming process, and his unbelievable kindness to my situation. I learned a lot in this car buying venture. I am so glad that I had met Mike before I had the experience at the dealership in Phoenix. The experience in Phoenix is the "experience" I was expecting...I am sad to say. After that horrible experience, I literally came running back to Lansing to have Mike help me through this car buying adventure. What I learned however, is that no one deserves to be treated like the salesmen in Phoenix treated my parents and I. I now know for sure that there is at least one extremely kind individual that will treat his customers with kindness, decency and respect. I have really been enjoying driving my new van these last three days. I sincerely want to say thank you Mike for helping to make this possible for me. More

Mike is extremely knowledgeable, honest, thorough and friendly. Doing business with him was a pleasure. I am a female and felt Mike treated me fairly and with respect. friendly. Doing business with him was a pleasure. I am a female and felt Mike treated me fairly and with respect. More

Mike McMillan was excellent to work with from the time that he introduced himself, through the test drives and decision making process, to the follow up call after I took delivery of my new truck! Mike w that he introduced himself, through the test drives and decision making process, to the follow up call after I took delivery of my new truck! Mike was sincere and listened to my needs and didn't push an agenda...truly easy to work with. His training on the truck was excellent when I took delivery as I had not driven a Toyota or a truck previously. I highly recommend Spartan Toyota and ask for Mike McMillan when you arrive! More

I sold my 2008 Prius over a year ago, but continue to get invitations to trade it in on a new Toyota. I have contacted the dealership several times, and they tell me they will delete me from their database, invitations to trade it in on a new Toyota. I have contacted the dealership several times, and they tell me they will delete me from their database, but the "offers" persist. Will be looking for a new dealership. More

Mike McMillian was the consummate professional - hard to find these days. He was friendly, respectful, thoughtful and accommodating. He was extremely well versed in all aspects of the Prius and went to gr find these days. He was friendly, respectful, thoughtful and accommodating. He was extremely well versed in all aspects of the Prius and went to great pains to explain all of the features and how to use them. He was clear and allowed for questions and explained patiently. I would gladly recommend Mike to anyone looking for a car. He was a joy to work with and came into my car search after a couple of not so good experiences. He brought me back to Spartan Toyota! More

Friendly fast service. Act professionally. Recommend this dealership. Juwlon had sold us our cars initially, so it is very easy to work with him in the Service area. this dealership. Juwlon had sold us our cars initially, so it is very easy to work with him in the Service area. More

Tyler Pierce is a good guy. He's honest and straightforward and appears to have a lot of personal integrity. Odd for a car salesman, but he seems to be trustful! straightforward and appears to have a lot of personal integrity. Odd for a car salesman, but he seems to be trustful! More

Mike was very helpful and knowledgeable. He was quite patient answering all of our questions and stayed several hours after he was supposed to get off work to complete our transaction. We didn't feel pr patient answering all of our questions and stayed several hours after he was supposed to get off work to complete our transaction. We didn't feel pressured or hurried and ended making a purchase that we feel good about. More