Wolverine Spartan Toyota of Lansing

Cody Cuson took the time to explain what the problems were with my car and the suggested remedies in language I could understand, and provided an accurate estimate of the costs and the anticipated time t were with my car and the suggested remedies in language I could understand, and provided an accurate estimate of the costs and the anticipated time the car would be ready. The mechanics that worked on the car appear to have done a fine job as the problem has gone away. It was a nice touch for the dealership to provide cookies and comfortable chairs in the waiting area, as well as a complimentary car wash before they returned my car to me. More

Went in for an oil change and received outstanding customer service. Cody handled all concerns (even those beyond oil change) with speed and accuracy. Overall a very positive experience! customer service. Cody handled all concerns (even those beyond oil change) with speed and accuracy. Overall a very positive experience! More

We have two Lexus in the family. Michael Spencer is We have two Lexus in the family. Michael Spencer is always courteous, informative, patient, pleasant and professional. We will continue to purchase We have two Lexus in the family. Michael Spencer is always courteous, informative, patient, pleasant and professional. We will continue to purchase from Lexus mainly because of the service we receive when maintaining our cars. More

I thoroughly enjoy the personalized service I receive at Spartan Toyota. Mr. McAbee promptly gets my car in and out. If unexpected additional repairs are determined, he explains the impact of the immediat Spartan Toyota. Mr. McAbee promptly gets my car in and out. If unexpected additional repairs are determined, he explains the impact of the immediate repair versus delaying it and the costs. I have even called him, from various local tire service stores, to verify their accuracy of recommended services and costs with that of Spartan Toyota. Each time, Mr. McAbee instructed me to bring my vehicle in and it was determined that approximately 66% of the services and costs, recommended by other service stores, were not necessary. Customer service is great and the repair work is reliable. More

This dealership made my experience in leasing my new car very enjoyable. I was intially in the market for a used car, but in today's market with cars being beyond expensive, I was not finding anything close very enjoyable. I was intially in the market for a used car, but in today's market with cars being beyond expensive, I was not finding anything close to what I was looking for. Jerome Edwards (Sales Rep) caught me while I was leaving the dealership disappointed because they had no used vehicles in my price range. Jerome broke down all the variables of leasing a vehicle. I was terrified at first, but with options like 15,000 miles per year instead of 12,000, warranties, and, the most important, a MUCH cheaper monthly payment for a MUCH newer car, the xxxxxxout-wighed the con's by a lot. Jerome along with the rest of the staff I worked with were all very polite, professional, and easy to work with. I did not feel as if I was being lied to, as I did at almost all of the other car dealerships I had previously visted. By the end of my visit, I ended up with a better car than we were originally negotiating on (LE instead of the L version) and more miles per year (15,000 instead of 12,000) at a much cheaper price than they were originally asking. The staff at Spartan Toyota definitely made me feel comfortable and and at ease with my decision. More

I purchased my vehicle from Spartan Toyota a couple months back and I have only ever been pleased with them. From sales to service, everyone is helpful, friendly and more than willing to answer any que months back and I have only ever been pleased with them. From sales to service, everyone is helpful, friendly and more than willing to answer any questions I might have. I recently went in to have my car serviced with Terry and he was a great help. He even answered some of the questions I had with another Toyota car I own, even though I did not buy it through this dealership. Overall, outstanding dealer and I recommend them to everyone who asks about my car! More

Cody has been very helpful on several visits for service. He is very professional, easy to communicate with, very knowledgeable and just like-able. Trish spent time with helping me consider all my options. S He is very professional, easy to communicate with, very knowledgeable and just like-able. Trish spent time with helping me consider all my options. She is very professional and easy to communicate with. Her knowledge is remarkable. She just has a special way to make you feel comfortable. I would return to buy a car at Sparton Toyota because of her! More

Tom was extremely helpful. I wanted a full size spare and he tried to find the most cost effective option for me. He had to order to rim and it arrived exactly when promised. Getting the tire mounted was qui he tried to find the most cost effective option for me. He had to order to rim and it arrived exactly when promised. Getting the tire mounted was quick and easy witout an appointment. More

Chad Bryers is the go to person in service. His assistance with my 2010 Forerunner has been exceptional. He is always there to help and makes me feel that my business is important to Toyota. I assistance with my 2010 Forerunner has been exceptional. He is always there to help and makes me feel that my business is important to Toyota. I can call and get assistance even from out of state. Thanks so much. I appreciate the personalized service that I receive from Chad. Theresa Ross More

Have brought my 4Runner for service to Spartan - they've been pretty good. However, the time it takes for an 'oil change' seems pretty excessive...usually over an hour.... They do seem to go the e they've been pretty good. However, the time it takes for an 'oil change' seems pretty excessive...usually over an hour.... They do seem to go the extra mile though and take a look at things and advise of repair, replacing, or future problems... More