Wolverine Spartan Toyota of Lansing

They do not properly service your vehicle, I have caught them repeadly not doing what they tell you they have done; like rotating your tires. I put touchup paint on one tire to clearly identify where the t them repeadly not doing what they tell you they have done; like rotating your tires. I put touchup paint on one tire to clearly identify where the tire was before taking it in for my 15,000 mile service, because I knew they didn't rotate the tires on the 10,000 mile service. When they returned my car the marked tire was in the same location. I made them take it back in and do the tire rotation. On the 20,000 mile service the marked tire was not moved it was right where it was when I left home that morning. I talked to Joe Criscuolo, who basically tried to tell me that the marked tire had been moved. Amazing; The tire moved but the marks remained…………. There have been many other items I have caught them not performing on my vehicle and this last time I also lowered the pressure of the spare tire as they are suppose to check that too. It was not checked as the pressure was at 19 lbs. where I had lowered it too. The first time the tires weren’t rotated, my husband mentioned it to a friend who has a new vehicle, also purchased and serviced at Spartan Toyota, he said that he too had caught them not properly servicing his vehicle too. I'm never going back. More

My experience with this dealership was not good. I stopped three times and each time I left feeling dirty. It was like they didn't even care if they made a deal or not. Well it was their lose. I dro stopped three times and each time I left feeling dirty. It was like they didn't even care if they made a deal or not. Well it was their lose. I drove to Sunshine Toyota an hour away and bought what I should have been able to buy at Spartan. More

My car only had 2000 miles on it when it developed a problem. I took it in and told them exactly where I was hearing the noise and that it sounded like an animal was trying to get out. They didn't find problem. I took it in and told them exactly where I was hearing the noise and that it sounded like an animal was trying to get out. They didn't find anything. At 2600 miles the noise cam back and I took it in immediately. This time they found that an animal had shredded the cabin air filter and had brought walnuts in to the same area. This was not covered under the warranty and I had to pay $68 for the new filter. The Service Manager argued with me that I didn't know what I was talking about and told me I was wrong when I mentioned that if they had checked that the first time I brought it in it might not have cost me so much. I did point them to the exact place and told them about an animal sound the first time I came in. I'm very disappointed with the treatment I received. More

I had a great experience at Spartan Toyota. The staff was really friendly and my salesman, Jarrett James, went above and beyond to find me a car that I love and can also afford. I would recommend Sparta was really friendly and my salesman, Jarrett James, went above and beyond to find me a car that I love and can also afford. I would recommend Spartan Toyota to anyone looking for a car, they will definitely take good care of you and get you into a car that you will love. More

Would never do business with this dealership or recommend them to anyone. I was so stressed out that I had severe chest pains and spent 2 days in the hospital. First they told me they could get me the ne them to anyone. I was so stressed out that I had severe chest pains and spent 2 days in the hospital. First they told me they could get me the new car I was looking for in the color I wanted. The salesman suggested we test drive the Rav4 on their lot even though it was not the color I wanted. He then told me (after the drive) that they could not get the vehicle I wanted, but he would give me a good deal on the one we test drove as it had been setting on their lot too long. When Derick and Duane bought the contract back, it was $460. OVER the sticker price on the vehicle and advertised price. To top this off, I had purchased a 2008 Corolla from Spartan Toyota just 1-1/2 years prior and I had already paid off the loan. They did all the service work on my vehicle and it was in excellent condition with no work needed. The contract the salesperson brought out listed a trade in value of $4,500. I was shocked, but wanted a new vehicle so bad I caved in. Imagine my surprise when in the next two days I saw my traded in vehicle listed for $11,995. on their website. This was a $7,480. profit for them just from my trade-in. I immediately contacted them and Lou the sales manager told me to come in and they would make this right. He said the best he could do was to give me $500. more for my trade-in Corolla, and $500. for the amount they charged over sticker price on the new vehicle. Needless to say, they made a huge profit from me. Spartan Toyota scammed me and low-balled my trade in to the point it should be criminal. I will NEVER recommend them to anyone. More

Our experience was very positive. Jason Husband is an outstanding salesman; Jim Keyton is an outstanding sales manager; and Shay Straayer is an outstanding business manager. We were able to lease a outstanding salesman; Jim Keyton is an outstanding sales manager; and Shay Straayer is an outstanding business manager. We were able to lease a 2011 Toyota Rav4 Limited, a high-end car we didn't think we could afford. But the Spartan staff helped us qualify for the college benefit for our son, which lowered the monthly payment. I have done a lot of research on crossover SUVs and visited several dealers. My wife and I appreciated working with this dealership most. More

I recently purchased a new Toyota from Spartan Toyota. Prior to visiting the dealer I had used an online car buying service and had been communicating with the sales manager via email re matching other co Prior to visiting the dealer I had used an online car buying service and had been communicating with the sales manager via email re matching other competitors prices. The process via email, as well as at the dealer, were seamless. The sales staff and financial staff were very friendly. I would highly recommend working with this dealer. More

experience at Spartan Toyota! Everyone was very helpful experience at Spartan Toyota! Everyone was very helpful especially Matt our sales person. He was great at explaining everything clearly, he wasn't pu experience at Spartan Toyota! Everyone was very helpful especially Matt our sales person. He was great at explaining everything clearly, he wasn't pushy and he made us feel very comfortable! We will defiantly be buying again in the future from Spartan Toyota, and we hope to use Matt as our sales person! This Toyota dealer runs very smoothly and efficiently, went in a 9:00 in the morning and had our new Toyota Rav4 ready by 11:00 the same day! Thank you Spartan Toyota for allowing us to have a pleasurable car buying experience! More

I have bought several cars from Gerry at Spartan Toyota, and once again I walked away impressed. I am a single woman and they always take the time to explain things and they are honest as the day is long. I and once again I walked away impressed. I am a single woman and they always take the time to explain things and they are honest as the day is long. I can buy my toyotas from anywhere but I will always buy my cars at Spartan Toyota. More

I had an absolutely great experience with this dealership. My old car was destroyed in a flood and my insurance did not cover it. While I have a good job and some credit, I had never financed a c dealership. My old car was destroyed in a flood and my insurance did not cover it. While I have a good job and some credit, I had never financed a car before. They went above and beyond to not only finance me, but to get me into a great certified pre-owned Rav4. My main goals were to get a certified car, preferably an SUV, with a 4cyl motor and good ground clearance. They originally had difficulty financing be due to my limited credit, but they found a vehicle that was an '06 instead of the '08 I wanted, and put a bumper to bumper warranty on it. They certified it and also sold me on some other great insurance packages like gap coverage and disability insurance. I feel incredibly confident working with this dealership and I really feel like not only did they find a perfect vehicle for me, they went above and beyond to get me financed for my first car loan. More