Wolverine Spartan Toyota of Lansing

I was pleased with the ease of making an appointment and the minimal wait while my problem was diagnosed. Cody worked at finding the least expensive way to make the repair. The repair had to wait overnight the minimal wait while my problem was diagnosed. Cody worked at finding the least expensive way to make the repair. The repair had to wait overnight for parts. The repair was completed quickly the following day. I liked Cody's friendliness, professionalism and attitude. I will ask for him next time I need service. More

My wife and I purchased our Toyota Avalon at Spartan Motor Mall almost 10 years ago. Tom Kissane has been our service for all of those 10 years. Tom has been the best service person that I have ever h Motor Mall almost 10 years ago. Tom Kissane has been our service for all of those 10 years. Tom has been the best service person that I have ever had in the 40 plus years that I have owned a vehicle. I believe he always has my best interest in mind and does not try to sell me something that I don't need. If I were to purchase another vehicle from Spartan Toyota it would be because of the quality of the Toyota vehicle and the service that Tom Kissane provides. Thank you, Doug Ewald More

My 2012 Toyota Camry was purchased new from Grand Blanc Motorcars While driving a couple of weeks later (with less than 1,000 miles), the car begin to run poorly and idiot lights began flashing. I had to Motorcars While driving a couple of weeks later (with less than 1,000 miles), the car begin to run poorly and idiot lights began flashing. I had to have the car towed to the nearest dealership which was Spartan Toyota, Lansing. I received a phone call from Terry in their service department. I also received a 5 minute lecture from him about how it may be a "simple" fix implying I most likely left my gas cap loose, before the service department had even looked at the vehicle. He was most concerned about whether or not I had paid for the towing bill, stating that Toyota was certainly not going to cover the bill for such a little thing as a gas cap. Well after the vehicle was actually inspected, it was determined the transmission had to be completely replaced. Not such a "simple" fix after all. I spent over $400 for a rental vehicle during the time the vehicle was being repaired. Spartan Toyota is 1.5 hrs. from my home. They didn't offer any assistance for a loaner car and then refused to provide any assistance in getting the vehicle back to me. We are talking about a brand new vehicle! Wouldn't you think you would receive just a little bit of customer service when the entire transmission has to be replaced? When I reached out to Grand Blanc Motorcars, they actually sent drivers to Spartan Toyota to pick up the vehicle and return it to my home. I received a follow-up phone call from Ernesto (GM of Grand Blanc Motorcars) the next day just to check on everything. Do you think I've heard anything from Spartan Toyota? I highly recommend Grand Blanc Motorcars! But, I would run the other way when it comes to Spartan Toyota, unless of course you don't mind zero customer service! More

Stefan was very helpful and showed us all the cars we were interested in. This was the best experience we have had buying a new car. were interested in. This was the best experience we have had buying a new car. More

As a Spartan Toyota Sales Represenative, Duane Dorazio was professional, understood his product, anwered all our questions,is friendly, funny and above all, patiently listened to both my husband and I. We was professional, understood his product, anwered all our questions,is friendly, funny and above all, patiently listened to both my husband and I. We love Spartan Toyota for their sales staff, but especially for their service department and have been with them since 2004, but this experience was over the top wonderful. We thought we may be ready for a new Toyota and wandered in to look at the vehicles, but met Duane & purchased a beautiful Cosmic Grey/Camry XLE. More

As a single woman, I dread going to purchase a car - it is often an aggravating experience. Mike McMillan was extremely professional and courteous, and used my time well. I glad previously connected with is often an aggravating experience. Mike McMillan was extremely professional and courteous, and used my time well. I glad previously connected with sales manager Jim Keyton, who met me at an appointed time and had already prepped Mike with my requirements. There was no "schmooz", no waiting in a chair while someone talks about you for 15 minutes. Mike asked intelligent questions and listened, found out what I really wanted, and was extremely helpful at every step - direct and honest. Spent quite a bit of time when I picked up the car being sure I really understood every feature, even connecting my bluetooth. I offered a low but reasonable price and it was accepted with no hassle. Had previously had a terrible experience with Dunning in Ann Arbor, condescending and slimy, and I went away angry and humiliated. So glad I went to Spartan instead, like night and day, and they now have my business. Love my RAV4. More

Please note that this review is specific to SERVICE WORK at this dealership. I've been taken all of my Toyota vehicles to this dealership for service work since I purchased my first one in 2001. During at this dealership. I've been taken all of my Toyota vehicles to this dealership for service work since I purchased my first one in 2001. During all of these years I've almost always worked with Tom Kissane in the service department. The only exceptions to that were times when he was on vacation or sick. During any of the visits in which I worked with him the service was excellent! I really feel confident that Tom's a straight-shooter on advice and service work. On multiple occasions I'd ask him for his personal recommendation on a course of action for service work that I wasn't sure about and he wouldn't hesitant to tell me if it was necessary or not necessary at that time. Before purchasing vehicles I always call to ask Tom for his honest observation and opinion on a particular model and year to see if it's a "regular visitor" to the service department or has a good reputation for being reliable and working well. Coincidentally any of the visits in which I had to work with another member of the service staff while Tom was away always results in some need for me to return to vehicle because of a problem or for something that wasn't done correctly. I've reached the point now that if I take my vehicle in for service and Tom isn't there, I leave and bring it back on a different day when he is working. I fear the day he retires! More

I have purchased 2 vehicles from Stefan Garrison and will deal with him exclusively as long as he remains with the dealership. Stephan was honest, friendly, and went out if his way to make sure I was satisfi deal with him exclusively as long as he remains with the dealership. Stephan was honest, friendly, and went out if his way to make sure I was satisfied and comfortable with my purchase. I have recommended him and Toyota to several friends and family. More

I love my new PriusC and sold my 2005 Prius to my daughter, who is very glad to have it! Trisha was very helpful and I'm sure to see her again! daughter, who is very glad to have it! Trisha was very helpful and I'm sure to see her again! More

Jason was very knowledgeable, friendly and hard working. He listened to our needs and made sure that we got just what we wanted to drive! He listened to our needs and made sure that we got just what we wanted to drive! More