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Wolverine Spartan Toyota of Lansing

Lansing, MI

Overview
Reviews
Vehicles
4.7
1,107 Reviews
Call Dealership (517) 492-6526
View Awards

5701 South Pennsylvania Avenue

Lansing, MI

48911

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Showing 1,107 reviews

May 26, 2023

The service is always easy to schedule. Staff are very accommodating. They finish with a car wash which is appreciated. Thanks! More

by Nancy B
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service helped with check out when Terry was off the floor. , Terry Moubray
Report | Print
May 26, 2023 -

Wolverine Spartan Toyota of Lansing responded

Nancy, thanks for sharing your experience with Spartan Toyota! We're thrilled to hear that scheduling service is easy and our staff is accommodating. See you at your next service appointment!

May 25, 2023

Routine oil change and tire rotation. Dominic got me in on last minute notice. Work done as expected. Great service. More

by Iamamedic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic
Report | Print
May 25, 2023 -

Wolverine Spartan Toyota of Lansing responded

We're elated to hear that you had a great experience at Spartan Toyota with your oil change and tire rotation. It's fantastic to know Dominic was able to get you in on short notice and the work met your expectations. Thanks for writing this excellent review, and we hope to see you again soon!

May 21, 2023

Quick Service with least wait times and good explanation of what I need to get done in the near future More

by Innuganti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
Report | Print
May 23, 2023 -

Wolverine Spartan Toyota of Lansing responded

We're thrilled to read you appreciated our quick service. At Spartan Toyota, we know how important it is to make sure our clients' cars are running smoothly in no time. Thank you for sharing your positive experience with us!

May 15, 2023

Jeff was very kind and easy to work with. Would recommend dealing with Spartan Toyota. Very efficient and easy transactions. Thank you! More

by Ryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Rawson
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May 16, 2023 -

Wolverine Spartan Toyota of Lansing responded

Ryan, thank you for the review! We are so glad to hear that Jeff delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Spartan Toyota!

May 15, 2023

Routine visit for an oil change was quick and efficient. Marissa was courteous and professional. Only negative I can think of is that the waiting area wi-fi is weak. More

by Mark330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Report | Print
May 15, 2023 -

Wolverine Spartan Toyota of Lansing responded

Mark, we're delighted to know that your recent oil change experience with us was quick and efficient. Marissa will be thrilled to hear your kind words about her professionalism and courteous service. With regard to the rest of your review, we appreciate you for sharing this feedback with us and will be sure to keep it in mind moving forward. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Brian Cogley - General Manager - 5173946000

May 11, 2023

Good job Spartan Toyota of Lansing Michigan review not sure why need fifteen word minimum More

by Nature107e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
Report | Print
May 12, 2023 -

Wolverine Spartan Toyota of Lansing responded

Thank you for the kind words and thoughtful review! We are delighted that our team provided you with top-notch service and we look forward to assisting you next time. -- The Spartan Toyota Team

May 11, 2023

Good, fast service. I’m happy with the results.. They inspected my car and even washed my car. More

by Esther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
Report | Print
May 12, 2023 -

Wolverine Spartan Toyota of Lansing responded

Thank you for the great review, Esther! We are happy to have earned your business and we hope to welcome you back to Spartan Toyota for your future service needs. Drive safely!

May 06, 2023

Excellent service (Terry), as usual. But I prefer to pay by check. Why must I add to satisfy a survey algorithm? More

by Bruce Timmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
Report | Print
May 08, 2023 -

Wolverine Spartan Toyota of Lansing responded

Bruce, we're happy to hear that Terry provided you with excellent service here at Spartan Toyota. We understand your preference for paying by check and apologize for any inconvenience regarding the survey algorithm. Your feedback is important to us, so thank you for sharing!

May 05, 2023

Spartan Toyota's service representative (Michael) was great to work with. Michael explained exactly what was going to be done a how long it would take setting the appropriate expectations for a great cu More

by rlambert1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael ?
Report | Print
May 08, 2023 -

Wolverine Spartan Toyota of Lansing responded

Thank you for stopping by to leave Spartan Toyota five stars! It delights us to hear that Michael provided a thorough explanation of your vehicle's service and ensured you felt informed throughout your visit. See you next time--drive safely!

May 05, 2023

I’m not enamored with their service. Mike is great. It’s the service technician that seems to screw you. I brought in a car that had just been jumped. After it was jumped the engine ligh More

by Joyce
Recommend Dealer
No
Employees Worked With
Michael
Report | Print
May 05, 2023 -

Joyce responded

Disappointed in service. I was charged $167 for the to charge my battery and reset message system. I told Mike I had just had car jumped after accidentally leaving hazard light on. I paid $72 for a jump and was hit with a jumped up price of $167 to diagnose the problem. I’ll never but a Toyota again.

May 08, 2023 -

Wolverine Spartan Toyota of Lansing responded

Joyce, while we're glad Mike has earned your confidence, the rest of your review is disappointing to read. We strive to offer professional service at a fair price, and I apologize if we missed the mark here. I understand your frustration and I'm very sorry we've lost your future business, but your feedback will help us make improvements for all our customers going forward. I'd also like to step in and do what I can to make things right for you here. If you're willing to discuss this further, please reach out to me directly. Thank you, Brian Cogley - General Manager - 517-394-6000

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