
Wolverine Spartan Toyota of Lansing
Lansing, MI
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My Monday November 15 visit with Terry Moubray was excellent! I brought my Toyota Corolla in to get the gear shift light bulb replaced. Service Advisor Mike Smith ordered the bulb during a previous se excellent! I brought my Toyota Corolla in to get the gear shift light bulb replaced. Service Advisor Mike Smith ordered the bulb during a previous service visit, but I didn’t receive a call back from Mr. Smith. I called Terry to find out the status of the replacement bulb. Terry was able to track down the bulb. He said I could bring the car in on Monday November 8. I called Terry the next day and said I have a meeting on November 8; I asked Terry if I could come in the following Monday November 15. Terry said that would be okay. Terry has been servicing my car for many years and we have developed a good rapport. Terry Moubray is professional, courteous, and answered my questions. . More
Toyota is the best dealer. Service staff friendly and I like their approach when your car is ready. Thanks for making it easier to “call” in and speak to someone about scheduling an appointment. It was n like their approach when your car is ready. Thanks for making it easier to “call” in and speak to someone about scheduling an appointment. It was not helpful to be directed to the service center and no one return your call in the past and online scheduling was frustrating. The last time I told the salesman who sold me my car and he told me to contact him if it happened again. This time scheduling was easy. Thank you. More
Service is always great. However I mentioned twice as I checked in to make sure they check air in spare tire (trunk was totally empty) and I saw after I got home, it was marked "not checked". checked in to make sure they check air in spare tire (trunk was totally empty) and I saw after I got home, it was marked "not checked". More
Thank you!Lonnie was helpful, polite, and professional Thank you! Lonnie was helpful, polite, and professional in answering my questions. I will be returning to Spartan Thank you! Lonnie was helpful, polite, and professional in answering my questions. I will be returning to Spartan More