Wolverine Spartan Toyota of Lansing

Service tech talked me out of replacing my 12V battery by having it tested instead, showing it functioning at 100%. Also talked me out of paying for a tire rotation because that would be free at the busines having it tested instead, showing it functioning at 100%. Also talked me out of paying for a tire rotation because that would be free at the business from which I had purchased the tires. How refreshing, a business looking out for their customer as opposed to looking out for their bottom line. I’ll definitely be back. More

Great job. Timely, done when said, and a clean car to boot. Service has always been done well on all my previous Toyota's. Thanks. boot. Service has always been done well on all my previous Toyota's. Thanks. More

It was a good experience. The staff person was courteous and looked at my warranty and what needed to be done on this visit. I was pleased with the work. and looked at my warranty and what needed to be done on this visit. I was pleased with the work. More

Service was performed as I had asked. Had a tire rotation that was performed as I had asked. Also did a 5000 mile check on all componates. that was performed as I had asked. Also did a 5000 mile check on all componates. More

Got my car in, they did the requested service, maintained communication, and in the meantime I got to chat about new cars with sales staff. communication, and in the meantime I got to chat about new cars with sales staff. More

Over many purchase and service interactions with Spartan Toyota, I have had problems with many of the interactions. Multiple times they have indicated that I needed repairs that other experts have told me Toyota, I have had problems with many of the interactions. Multiple times they have indicated that I needed repairs that other experts have told me we're unnecessary. They sold me a new car, took a deposit and we're unable to deliver it (probably because they sold it to another customer). Then they would not return my deposit until I had to speak with the general manager and then go to the dealership to pick up the check after they failed to send it as promised. On our last purchase from Spartan (through the Costco buying service) they "accidentally" tried to overcharge us by $240. In addition to everything bad about them, Toyota claims that these issues are not something that involves them, so they are not a source of support. Spartan Toyota is not to be trusted and should be avoided. More

Excellent customer service from start to finish. My sales person (Richard) was very knowledgeable and patient in answering my questions. Brian, Richie and Morgan were pleasant to work with too. I highly re person (Richard) was very knowledgeable and patient in answering my questions. Brian, Richie and Morgan were pleasant to work with too. I highly recommend this dealership if you need a great car with top notch customer service. More

Service personnel went way out of their way to correct a problem that occurred during my oil change My highest praise and thanks!; it was above and beyond! problem that occurred during my oil change My highest praise and thanks!; it was above and beyond! More

Great experience never any problems.so far in three years we have had cars with Spartan Toyota.. Easy to put trust in. Don and Jolene Callaghan. we have had cars with Spartan Toyota.. Easy to put trust in. Don and Jolene Callaghan. More

I am very happy working with Terry on my call. He not only takes care of the problem I came for but lets me know the problems that will be coming next. only takes care of the problem I came for but lets me know the problems that will be coming next. More