Wolverine Spartan Toyota of Lansing

When I drove in the consultant said that they thought they heard the clicking of a nail on my tire and put it on the setvice order to be checked, when my car was done, the consultant didn’t tell me about they heard the clicking of a nail on my tire and put it on the setvice order to be checked, when my car was done, the consultant didn’t tell me about what they found with the tire, I had to ask More

Ryan took our call yesterday, set up our appointments, greeted us, assessed our needs, got them addressed and had us in our way as planned. greeted us, assessed our needs, got them addressed and had us in our way as planned. More

Excellent Service.I drove in and Terry M made sure my Excellent Service. I drove in and Terry M made sure my vehicle was taken care of promptly. I noticed a rattle underneath right before I came in. So Excellent Service. I drove in and Terry M made sure my vehicle was taken care of promptly. I noticed a rattle underneath right before I came in. So that was taken care of as well as my regular service. (Oil Change, Lube, Filters, etc) More

Easy process. Everyone was on time, explained things clearly, and answered our questions. We especially appreciated Sierra taking time with us to explain how various features on the new car worked befor clearly, and answered our questions. We especially appreciated Sierra taking time with us to explain how various features on the new car worked before we drove it home. More

Explained service I was having, very professional, timely. Deducted star because I asked them to remove previous stickers from windshield. They did that but left glue residue. timely. Deducted star because I asked them to remove previous stickers from windshield. They did that but left glue residue. More

Always have had excellent service from Spartan Toyota. The Sales staff is professional and understanding. The Service dept provided quick service and always has done great work on my vehicle. Thank you! The Sales staff is professional and understanding. The Service dept provided quick service and always has done great work on my vehicle. Thank you! More

Got in and out of there when I was told my car would be ready to go. Will be back soon for my scheduled time. ready to go. Will be back soon for my scheduled time. More

Always prompt, friendly and professional. I can’t say it was above and beyond since it was pretty routine service work without problems. Always appreciate the car wash. was above and beyond since it was pretty routine service work without problems. Always appreciate the car wash. More

Online scheduling was not a good experience, it kept changing to no available times when selecting from the 3 options for "not wait", "rental", and "shuttle" in the transportation options. Once at th changing to no available times when selecting from the 3 options for "not wait", "rental", and "shuttle" in the transportation options. Once at the dealership, everything was awesome and fast though. :) More

Ryan was so helpful and wonderful. I have to wait, and they helped me to be able to wait for the service to be completed. they helped me to be able to wait for the service to be completed. More