Wolverine Spartan Toyota of Lansing

Great friendly Service Getting our Sienna serviced is always easy. From scheduling, to completion of the work! Thank you for making this task as easy as it could be! Getting our Sienna serviced is always easy. From scheduling, to completion of the work! Thank you for making this task as easy as it could be! More

New RAV4, Incredible Service My wife and I were in the market for a new car and stopped in at Spartan Toyota since we are both MSU alumn. Our salesman, Stefan, was incredible. He My wife and I were in the market for a new car and stopped in at Spartan Toyota since we are both MSU alumn. Our salesman, Stefan, was incredible. He went above and beyond, ensuring that we were satisfied with the purchase. His communication throughout was great. The experience was wonderful. We will definitely be buying our next car from Spartan Toyota. More

Air Bag Service Spartan Toyota made this recall experience a breeze. Had routine service done at the same time. My service adviser Donovan was outstanding. He explain Spartan Toyota made this recall experience a breeze. Had routine service done at the same time. My service adviser Donovan was outstanding. He explained the plan for the work and kept me updated as the service progressed. More

AWESOME My oil change was complete in half the time I was told and they were busy when I pulled in. These guys are the best. My oil change was complete in half the time I was told and they were busy when I pulled in. These guys are the best. More

Excellent Job Steven was very through, professional and responded to all my questions. He gets an A+. The speed of getting in and out of the service department wa Steven was very through, professional and responded to all my questions. He gets an A+. The speed of getting in and out of the service department was superb. The new coffee maker and treats in the waiting lounge were very good. More

Customer oriented Always dedicated to creating the best experience. Customer service has always been superior down to making service appointments that work with custome Always dedicated to creating the best experience. Customer service has always been superior down to making service appointments that work with customer’s busy schedule. More

Smooth transition from 2016 Highlander to 2019. What would be journalist designed this survey. First time I ever had to compose a headline foe survey. I also don't like to be given a minimum or ma What would be journalist designed this survey. First time I ever had to compose a headline foe survey. I also don't like to be given a minimum or max. It was a good experience and that is all I am going to say.. More

Fast courteous service. I was quite pleased with my first service experience at Spartan Toyota. One concern is the fact that I cannot tell precisely what was done to my vehic I was quite pleased with my first service experience at Spartan Toyota. One concern is the fact that I cannot tell precisely what was done to my vehicle, per the invoice/service report. It shows "1st TC NO COST SVC-TIRE ROT, MPI, INSP/ADJ FLUIDS". I assume this means that my tires were rotated, a multi-point inspection was performed, and fluids were inspected & adjusted. Was an oil change & lube performed? Is that part of the "INSP/ADJ FLUIDS"? If not, does that mean that I will not receive an oil change until my next scheduled service in September? That seems like a long time before a first oil change. It would be helpful for the invoice/service report to document specifics of service - both performed and future recommendations. Perhaps the technician could at least go over the invoice and service, explaining what was done/still needs to be done? I was merely told that my vehicle was ready, handed the invoice, scheduled the next visit and directed to my car ... no explanations given. I felt quite rushed at the end. BTW, I rated quality of work at 4 stars, only because I am having to assume what was done and the quality therein. On a final note: I truly appreciate the fact that my car was washed after it was serviced. Thank you! More

Service Department Cody is consistently attentive - personable and professional! He listens to customer concerns, explains in terms I can understand the work and reasons Cody is consistently attentive - personable and professional! He listens to customer concerns, explains in terms I can understand the work and reasons behind it. Excellent More

Awesome! I keep getting Toyota vehicles because of the value for the price, great quality and excellent customer service. The employees are always very courteo I keep getting Toyota vehicles because of the value for the price, great quality and excellent customer service. The employees are always very courteous. Keep up the great work! More