Wolverine Spartan Toyota of Lansing

As always, courteous and knowledgeable staff. Great service As always staff is courteous and knowledgeable. Service is prompt and the value is great. I have leased toyota vehicles for years and they are depend As always staff is courteous and knowledgeable. Service is prompt and the value is great. I have leased toyota vehicles for years and they are dependable with the best service. More

Best place around Came in for an oil change. Went to Lexus of Ann Arbor previously and they kept trying to push getting the $400 30k mile service that I certainly could Came in for an oil change. Went to Lexus of Ann Arbor previously and they kept trying to push getting the $400 30k mile service that I certainly could not afford at the time, so I ended up leaving. Spartan Toyota of Lansing is absolutely the best, though. No pushing for extra services that you don't need or can't afford. They completely understand your situation. Turn around was very quick, under an hour, I believe. Overall, 5/5 stars. I bought my car there and will keep taking it back there every time I need to. More

Good experience Pleasant experience for buying a new car' Both Mark and Brian were very helpful, and and easy to work with through the entire buying process. Pleasant experience for buying a new car' Both Mark and Brian were very helpful, and and easy to work with through the entire buying process. More

In and Out and On Time The headline says it all. Great service and pleasant waiting center. Replacement part quickly delivered. Work quickly scheduled and done in an hour as The headline says it all. Great service and pleasant waiting center. Replacement part quickly delivered. Work quickly scheduled and done in an hour as predicted. My 2007 Avalon’s interior looks new! Only complaint is that my electronic remote has never worked to start the car from a distance but just to look at it would’ve cost an additional $100 so I passed on that one. More

FAST OIL CHANGE AND FREE WASH AND GREAT SERVICE I BROUGHT MY 2011 AVALON INTO SPARTEN TOYOTA ON MARCH 29TH FOR AN OIL CHANGE AND DASH WARNING LIGHT ISSUE. I WAS WELCOMED AT THE ENTRANCE BY TERRY MO I BROUGHT MY 2011 AVALON INTO SPARTEN TOYOTA ON MARCH 29TH FOR AN OIL CHANGE AND DASH WARNING LIGHT ISSUE. I WAS WELCOMED AT THE ENTRANCE BY TERRY MOUBRAY AND HE TOOK MY INFO AND CAR AND IN ABOUT 45 MIN. HE CAME TO THE WAITING ROOM TO TELL ME IT WAS COMPLETED. THAT WAS FAST AND HE ALSO WASHED IT FOR FREE. THIS IS WHAT I CALL EXCELLENT SERVICE!! I PURCHASED THE CAR FROM SPARTAN ON 05/25/10 AND HAVE RETURNED IT TO SPARTAN FOR ALL MY SERVICE NEEDS EVEN THOUGH IT IS A 120 MILE ROUND TRIP. SERVICE MATTERS AND THE TOYOTA BRAND STANDS HEAD AND SHOULDERS ABOVE THE BIG 3 AND OTHER CAR BRANDS. I ONLY HAVE 56245 MILES ON IT IN 9 YRS AND HOPE TO PUT ANOTHER 50,000 ON IT BEFORE I RETIRE IT. THANKS AGAN TERRY AND SPARTAN FOR MAKING ME A VERY HAPPY TOYOTA OWNER More

Excellent Service Work I called a local repair facility to schedule a break pad replacement (both front and rear). My wife suggested that I call the dealership, just to com I called a local repair facility to schedule a break pad replacement (both front and rear). My wife suggested that I call the dealership, just to compare costs. Spartan Toyota had the same pricing, let me schedule the repair when I wanted it done, they offer a shuttle service that took me to work and picked me up when the repair was complete, and washed the car before returning it to me. They also inspected the rear breaks a determined that they did not need to be changed yet (saving us well over $200). Spartan Toyota will be my FIRST call in the future! More

Another premier Spartin experience. Can you imagine setting an appointment and driving away in a new Highlander in 26 hours. Trade and delivery completed. Price was set up front, trade n Can you imagine setting an appointment and driving away in a new Highlander in 26 hours. Trade and delivery completed. Price was set up front, trade negotiated, and paperwork signed. The experience was excellent. Thanks Russell Bolingbroke and Todd Deck. Great job. More

Excellent Service, Sketchy Leadership Joshua was fabulous. In fact, this would have been a 5-star rating for me, however, there was something in the way that it sounded like if I didn't r Joshua was fabulous. In fact, this would have been a 5-star rating for me, however, there was something in the way that it sounded like if I didn't rate the service Joshua's service as highly as possible, then he wouldn't get paid as well. If this is the case, I'd like to request that employees are treated better by the employer. I have a tendency to believe that there may be some fear-based leadership at this dealership based on the experience I had when buying my car 5 years ago. I felt SO much pressure to buy, I almost decided to leave and find a different Toyota dealer further away from me. I had to explain SEVERAL times that I WAS indeed planning to buy a car and that I already knew what I wanted, and still, I was pressured by the employee throughout the process to look at other models out of my interest or price range. AND, only 2 years after I bought my car from Spartan Toyota, I had salesmen intensely pressuring me to sell and buy a new car. With that kind of pressure, it makes me wonder how the employees are being treated. I do not blame my service guy at all for begging for a high rating but instead wish to request that the dealership revise their leadership tactics- lead by cooperation and collaboration, not fear, please. More

Toyota RAV 4 I am enjoying my new 2019 RAV 4 and am very pleased with the gas mileage I have been getting. Thanks Don and Spartan Toyota!! I am enjoying my new 2019 RAV 4 and am very pleased with the gas mileage I have been getting. Thanks Don and Spartan Toyota!! More

Great NA, stop forcing people to give open ended comments. Survey research documents consumer like to.givevquivk responses if they are going to respond at a NA, stop forcing people to give open ended comments. Survey research documents consumer like to.givevquivk responses if they are going to respond at all. More