Wolverine Spartan Toyota of Lansing

Unhappy repeat customer We purchased a late model Subaru Outback from Spartan Toyota late last year with a great deal of what turned out to be misplaced confidence. The confi We purchased a late model Subaru Outback from Spartan Toyota late last year with a great deal of what turned out to be misplaced confidence. The confidence was based on our experience with two other late model used vehicles purchased from the same dealership (which were entirely satisfactory), and led us to delay a visit to a trusted local foreign car specialist until two months after delivery. What we learned when the car was inspected was that the Subaru had a major, undiagnosed (and, as it turned out, common) mechanical prolem, i.e. a cracked head gasket. When we raised this issue with the dealership - asking for some relief from the estimated $2,000 repair - we were treated dismissively and discourteously. The best they could offer was a dealer cost repair in their service department. Which we declined, inasmuch as their service department failed to detect the defect in the first place and we were strongly advised by Subaru experts to not have the repair done at any dealership, especially not one owned by a non-Subaru retailer. In short, Spartan Toyota got hosed when they took the vehicle on trade, then passed their mistake along to us when we acted on our misplaced confidence. Lesson learned. But we'll never be back. More

Sales and Service From the sale to the service I have had a truely wonderful friendly experience. Both of these guys are very knowledgeable in the specific area. I wa From the sale to the service I have had a truely wonderful friendly experience. Both of these guys are very knowledgeable in the specific area. I want to give extra cudos to Stephen he always shows genuine concern for me as a customer regardless of me being in for service or just dropping in. Great attitude and humble work ethic. Juwion is very personable and patient. More

Matt Pappas provides great service! After ten years of driving our van, our family was ready for a new car. We visited Spartan Toyota to look at the Highlander. Matt Pappas assisted us After ten years of driving our van, our family was ready for a new car. We visited Spartan Toyota to look at the Highlander. Matt Pappas assisted us that first day and provided an excellent overview of the car and its features. When we decided to purchase a Highlander, we wanted specific options on the car. The dealership worked steadily to find us the car we wanted and was able to deliver the car we wanted. Matt kept us informed as to the progress of the search and then came in on Memorial Day to finalize the transaction. He took time to explain thoroughly all the features of the car, so I could drive away confidently. Matt was friendly, professional, and efficient in his dealings with us, and we appreciated his excellent service. More

Very helpful, Corin was great. Corin was very helpful throughout this process and she did a great job explaining the vehicles and their features. Overall, it was a very good experie Corin was very helpful throughout this process and she did a great job explaining the vehicles and their features. Overall, it was a very good experience. More

Sales Great place to do business. Dealership far and above is willing to help you find a deal. Great service as well. Nuff said. Been doing business wit Great place to do business. Dealership far and above is willing to help you find a deal. Great service as well. Nuff said. Been doing business with them for quite a while More

Customer Service I knew what I wanted exactly just needed someone to work with. When my friend and I pulled up three salespeople were standing outside and one came fro I knew what I wanted exactly just needed someone to work with. When my friend and I pulled up three salespeople were standing outside and one came from the group to open the door for us. He didn't know it but that little gesture just made him a sale! That was Matt Pappas and he proved to be just what I needed...professional, knowledgeable and straight to the point. Love my RAV4... . More

Awesome Corin was just awesome very knowlegable on products Corin was awesome knew her product and was great to work with., very personable. Made the buying experience a pleasurable one. Even stayed late after Corin was awesome knew her product and was great to work with., very personable. Made the buying experience a pleasurable one. Even stayed late after the dealership was closed to finish the deal . Above and beyond in my eyes. Would buy from her again without a doubt. Entire staff was great. More

Corin was extremely personable, professional, knowledgable Corin was great to work with; she was prompt to return calls and help with any issues. She helped me with all the settings in my car before I left and Corin was great to work with; she was prompt to return calls and help with any issues. She helped me with all the settings in my car before I left and explained features in terms I was able to understand. She was very personable and took the stress out of purchasing a new car. The sales manager was very professional and helpful as well. My previous car was purchased from this dealership and I have yet to have a bad experience here. Quality service and honest people. Nicole More

Stress free buying experience My wife and I bought a 2015 Prius from Matt Pappas. Matt was very professional, friendly, and helpful. I usually dread car shopping, but this experien My wife and I bought a 2015 Prius from Matt Pappas. Matt was very professional, friendly, and helpful. I usually dread car shopping, but this experience was stress-free, and pleasant. I would recommend Spartan Toyota without hesitation to anyone. More

Outstanding Service I had a five star experience at Spartan Toyota working with Corin Mittan. She provided superior service and really went above and beyond to help me g I had a five star experience at Spartan Toyota working with Corin Mittan. She provided superior service and really went above and beyond to help me get a brand new vehicle. I'll definitely be returning with friends and family! More