Wolverine Spartan Toyota of Lansing

Spartan Toyota I bought my first car at Spartan Toyota. Corin was very helpful, nice, and thorough. She even help me set up my car before driving off the lot. Thanks I bought my first car at Spartan Toyota. Corin was very helpful, nice, and thorough. She even help me set up my car before driving off the lot. Thanks to Corin I have the perfect car. I love it! More

Great time buying a car! Jerome Edwards was very warm and friendly. He answered all of my questions. He has been very patient with me as I learn to operate the features on m Jerome Edwards was very warm and friendly. He answered all of my questions. He has been very patient with me as I learn to operate the features on my Prius. I will recommend him to my friends. More

Over all -very above and beyond good-Just one thing Mathew Pappas was wonderful. However, at the end of the purchase they have another guy try to sell you a dozen or so extra warranties which I said n Mathew Pappas was wonderful. However, at the end of the purchase they have another guy try to sell you a dozen or so extra warranties which I said no to. After about the 5th no, I started to feel annoyed. The sales guy resorted to scare tactics showing me prices of repairs that were not covered under the regular warranty. I was not amused. I understand this was his job but they should have a 3 NO, and hush rule. This part of their sales plan was a major turn off for me, but up until that point everything was fabulous. More

Excellent Service from Mike McMillan at Spartan Toyota I just bought my second car from the Spartan Toyota Dealership and it was a pleasure to work with Mike McMillan. He was very easy to work with and ma I just bought my second car from the Spartan Toyota Dealership and it was a pleasure to work with Mike McMillan. He was very easy to work with and made sure that the vehicle met my every need. Mike even overnighted my license plate to me because I was unable to make it to the dealer to pick it up. Spartan Toyota provides great cars and exemplary customer service from their sales staff and service department. I will gladly recommend this dealership and Mike McMillan specifically to anybody shopping for a new vehicle. More

rude manager I had an unusaul start to buying my car. I went in to talk to the first salesman. he ended up going into the hospital, then my father passed away. So I had an unusaul start to buying my car. I went in to talk to the first salesman. he ended up going into the hospital, then my father passed away. So it took me almost 2 months to buy the car I wanted. When I went in and asked about the new Prius, I was asked by the salesman "what is the one thing you have to have in the new prius, that you like about the prius you have now?" I responded that I had to have the smart key, where you could open the 3 doors without using the key fab. You just get close with the keys in your purse and it would open. The salesman had me drive a grey car. I loved it. I had called and left the salesman a message asking for the details on the price. Since he had went into the hospital his manager Brian did a follow up call. I explained I was just waiting on the numbers to come in and buy it. The manager Brian sent me an email. I went into the dealership to buy the car. The original salesman was busy, so he passed me on to another salesman. Both salesman were very friendly and helpful. I get home on Thursday night with my car. I go to open the passanger side to put on my seat cover. It does not open. I took the car back Friday morning and explained this is not the car I asked for. The only one thing I asked for was the ability to open all 3 doors without a key. There were only 2 other cars on the lot, one being the grey I wanted, the other a red I would have had to settle with. Now I am forced to spend $3000.00 more than originally quoted to get the grey. After taking the day off work to settle this, I was frustrated. The manager Brian offered to do the 3m on the mirror & hood as an apology. I was told the only day they did it was wed. I explained I could not take another day off work to bring it back. They suggested bringing it up on Tuesday, they would start it at 8am and be done no later than 1pm. I called about 10:30am to see if everything was going smoothely, to be told the one guy that does it never showed, it is not started and will not be done. I had worked my work schedule around picking it up at 1. I now have more than 1/2 of a second day of not being able to work. I called and talked to Brian, who proceeded to tell me it was my fault. This is not how a manger should handle problems. I am past frustrated. I tried getting ahold of the general manger or owner, to be told they are both out of the office. I would recommend the salesperson I dealt with, but not the dealership as a whole. More

Buying a new 2014 Camry Hybrid with Mike Mike is very supportive, he also gave suggestions that sell old car instead of trading in. Price is reasonable, around KBB's price. Financing is also Mike is very supportive, he also gave suggestions that sell old car instead of trading in. Price is reasonable, around KBB's price. Financing is also good. More

Helpful Staff with New Lease Agreement The leasing process with Spartan Toyota for a new 2014 Rav4 was a great experience due to the helpful and personable sales staff that helped me find t The leasing process with Spartan Toyota for a new 2014 Rav4 was a great experience due to the helpful and personable sales staff that helped me find the best payment plan and leasing options right for me and my budget. As this was my first car, the sales representative I worked with even went above and beyond what I expected by even helping me establish my insurance policy with the provider of my choice. More