Woody Buick GMC of Naperville

I have been shopping for a new vechile for the past year now. I have been to and called several different dealers and as much as i liked a vechile i never felt comfortable enough to buy it. We recieved crap now. I have been to and called several different dealers and as much as i liked a vechile i never felt comfortable enough to buy it. We recieved crappy service many acted as they only wanted to make a sale. I called GMC Buick dealership and spoke to there sales guy Tom. He was very nice, pressure free, and i felt as he understanded our needs. We went in, he explained everything to us in full detail, and treated us with exceptional service. When you are make a bigger purchase you want to feel like you can trust the person you are working with and that is how Tom made us feel. If you are looking for a car i would highly recommend Tom. He did his best to give us a great deal and the best finacing with a fantastic rate! I happy with my new purchase. Thank you Tom and Buick dealer and for the follow up call after my purchase. I will definatley refer all of my friends and family to you! More

Very pleased with my recent Service visit. Had an issue with my 2010 Buick Lacrosse not starting intermittently. Although they are a very busy location, Scott was able to get me in without an appointment, with my 2010 Buick Lacrosse not starting intermittently. Although they are a very busy location, Scott was able to get me in without an appointment, provide me with transportation, and keep me updated with the progress of my work. Besides being very friendly, and professional he was very accomodating and thoroughly explained all of the work with my relatively new vehicle. I've been very pleased with Village over the years (have purchased several Pontiacs from their when they used to sell them) but this just re-affirms my decision in dealers. I reccomend them to any one asking, and Scott deserves a pat on the back for excellent service in an age when its not always easy to find! Bravo! More

Village Buick GMC is an amazing dealership! The customer service I received was spectacular. I was greeted with a friendly greeting when I arrived. Other places I had gone I felt like it was a race to see w service I received was spectacular. I was greeted with a friendly greeting when I arrived. Other places I had gone I felt like it was a race to see who could get to us first. I let Leval know that I was interested in the GMC Terrain and that I didn’t need the highest package there was, he respected that and did not push anything more then what I told him I wanted. They were all very friendly and made sure we were comfortable, it was hot out when we were shopping and they made sure we had enough to drink. Their knowledge on the car was unbelievable! After the information we were given about the car, we knew all there was to know! The test drive was not your normal test drive. They have a course in the back of the building that gives you any road type you would ever encounter. It allowed me to see how the car would drive on a large hill, an extremely rough road, coble stone road, railroad tracks, wet road, and how well the breaks worked on a wet road! Much better than driving around Naperville! When it came to talking about the price on the car it was not stressful at all! I let them know what payment range I wanted to be within and they made it work! Once I decided I was going to buy the car they found the exact car and color I wanted. It was at a dealer just under an hour away and they made sure I was going to be going home with the car I wanted! My experience with Village Buick GMC was incredible! I never thought that car shopping would be so stress free! I would recommend Village Buick GMC to any one! More

Everyone did a nice job, very knowledgeable and I would recommend this dealer to others. The deal was good and I got a fair price for my trade in. recommend this dealer to others. The deal was good and I got a fair price for my trade in. More

Everyone I dealt with was professional and friendly. The car features were explained clearly,Tom Bertic was awaiting my arrival outside and gave good directions to the dealership. Asim Kahn worked with me o car features were explained clearly,Tom Bertic was awaiting my arrival outside and gave good directions to the dealership. Asim Kahn worked with me on the financing and was very helpful. I am very happy with the experience. More

Everything was fantastic. I had a great time while purchasing two cars. We leased a new 2011 GMC Terrain and bought a 2010 Cheverolet Impala. I will recommend Brain for future customers. Also, the purchasing two cars. We leased a new 2011 GMC Terrain and bought a 2010 Cheverolet Impala. I will recommend Brain for future customers. Also, the other people we interated with where great. Thank you! More

He helped me and also the other sales guy I forgot his name he's a tall dark African American Man I have been knowing Tom Kastrati for years I've always came to this dealership from Joliet all the way to name he's a tall dark African American Man I have been knowing Tom Kastrati for years I've always came to this dealership from Joliet all the way to Naperville just for an oil change. I said whenever I decided to buy a new car I would buy from them. I love my car it only had 9,000 miles brand new used car. I will recommend them to anyone!!! Shahera More

Initiated the process with Brian Galloway, who answered any and all questions via e mail or phone calls prior to me going to the dealership. Last Thurs. I metBrian at the dealership and he promptly had v any and all questions via e mail or phone calls prior to me going to the dealership. Last Thurs. I metBrian at the dealership and he promptly had vehicles ready for me to look at. He was diligent in pointing things out in terms of the features. We took one for a testdrive and he again asked me questions to fully understand what I was looking for. My main concern at this point was to explain things to my wife who was not with me. Brian had pricing detail as well and fully explained. On friday I went in with my wife and Brian was off so we worked with Phil Parker(handoff was great between Brian and Phil) Phil once again expalind the diferent features and pricing to my wife and I. All the time during my visits Tom Kastadi the General Sales manager was insuring that our questions were being answered and took the time to talk t us to make sure. It is very apparent to us that customer service is of utmost importance. We were comfortable with the pricing as we thought it was very fair. The explainations of the features was great and they made us feel very comfortable and thatthe number one goal was to make sure we were satisfied. I would recommend this dealership to anyone. The friday evening visit was rainy, they even brougt vehicles inside for us to look at. More

From the moment I came to this dealership I noticed the great customer service displayed by Tom Bertic and his management and support personnel. I did not feel any pressure selling coming from him as he ga great customer service displayed by Tom Bertic and his management and support personnel. I did not feel any pressure selling coming from him as he gave me all the information for me to decide on the purchase of a Pontiac G6. My family and I are happy with this certified pre-owned car & I will always recommend Tom and Village to my family members and friends as the 1st place to visit for their auto needs. My hat's off to Tom Bertic for a job well done. Village Pontiac/Buick should have more sales people like him. More

It was a total pleasure working with Andrew in the purchase of a new Buick Enclave. Tom as well as everyone we dealt with at the dealership was professional, helpful, and friendly. We did visit othe purchase of a new Buick Enclave. Tom as well as everyone we dealt with at the dealership was professional, helpful, and friendly. We did visit other Buick dealers, but it was dealing with the personnel at Village that closed the deal. More