Woody Buick GMC of Naperville

Woody Buick GMC of Naperville responded

We’re thrilled for you, Noel! Your new purchase is a fantastic choice, and we’re so glad Tim was able to make the experience enjoyable. Thank you for choosing Woody Buick GMC of Naperville!

Woody Buick GMC of Naperville responded

Ted, hearing that you’re loving your new GMC truck makes our day! Our team strives to make every step easy and stress-free, and we’re so glad you had a positive experience with us. Safe travels and enjoy every mile!

Woody Buick GMC of Naperville responded

Thank you, Elizabeth, we are very grateful to receive your five-star review! What you've described about Mary’s assistance is everything that Woody Buick GMC of Naperville stands for. Our staff enjoys creating a trustworthy atmosphere where our customers feel respected and guided in the right direction!

Woody Buick GMC of Naperville responded

Thank you for your feedback. We’re sorry to hear about your experience, as our goal is always customer satisfaction. We would appreciate the opportunity to learn more about what happened and address your experience directly. Please share your contact information or reach out to us so a member of our management team can connect with you. We value your feedback and hope to have the chance to assist you further.

Woody Buick GMC of Naperville responded

We’re glad to hear that Daniel provided a great experience and was able to connect with your family! We appreciate you sharing your perspective and will review your comments with our team as we continue to improve the overall experience. Thank you!

Woody Buick GMC of Naperville responded

Thank you for taking the time to leave us a review! We’re so glad you had a great experience with Shaban. If there’s ever anything more we can do for you, don’t hesitate to reach out!

Woody Buick GMC of Naperville responded

Lauren, we’re thrilled to hear that you had a great experience with Dan! Your feedback means a lot to us at Woody Buick GMC of Naperville and inspires us to keep going the extra mile. Should you need anything for your vehicle in the future, our team will be ready to assist you with a smile!

LaurenB responded

Updating my review. Worst car purchase experience ever as a single female. Went on 3/21 to trade in my vehicle after getting an online quote and ended up being taken advantage of. During negotiation the paper Dan showed me on paper was in fact the quoted/agreed upon price $63K I received online, however, it turns out the monthly rate was based on a higher purchase price of $64,568 ($1,568 more) plus items I specifically said during negotiation and signing that I did NOT want included (warranty $7,995 extra) and Xzilon ($2,995 extra) which is not confirmed if it was actually added in the vehicle although I was charged for it. Monday 3/23 - after going through the paperwork and calculating the numbers I realized the only reason my monthly amount is where it's at is because the sales team was quoting me a monthly rate based on a higher sale price that is $12,558 more than the price quoted and presented to me. Monday 3/23, I called/texted Dan Lorenz initially to discuss the trade in amount and then noticed the total finance amount did not add up to what he and I agreed upon (total of $12,558 more than expected). Tuesday 3/24, Sean in finance called me back, said he'd look at my file and get back to me Thurs/Fri. Thursday 03/26, Sean got back to me via email, sent me a warranty cancellation document and said he, Dan and the sales manager would be available to discuss the sales price Friday 04/03 from 2-8pm. After feeling taken advantage of by sales, who wants to wait another week to get this corrected, not me. I went to Woody’s in hopes Woody's making things right by correcting the sale/loan or swapping back my old vehicle. Went in to discuss a sales discrepancy and was treated like shit by sales manager, Will Cosenza. While voicing my concern, Will raised his voice at me and called me ignorant and said “if you’re going to be ignorant, I can be too” for not catching the discrepancy during signing. Reminding me, “you’re grown woman and should have done your due diligence and read thoroughly”. Making it abundantly clear to me that “a salesman’s job is to just sell you a vehicle, not to make sure everything you discussed was accurate”. Will proceeded to give me attitude while deflecting and throwing all the blame on me because according to him, I’m “ignorant” and should have done my “due diligence” to make sure everything was accurate. He also blamed Sean in Finance for the Xzilon charge, which is not on Sean. Excuse me for thinking Woody’s would have trustworthy staff! After Will confirmed he saw part of my discrepancy he changed his tone and said “I understand how things can be missed/misunderstood during signing and caught once the excitement goes down”. When I told him it’s still not correct, he raised his voice again in which I requested my paperwork back because I refuse to speak to someone who is going to talk down on me because I caught on to his scheme. I’d rather wait till I have more time on Friday 04/03 to get the situation resolved if it means I don’t have to speak to Will again. Earlier I had given Dan (my salesperson) some of my paperwork that I wanted back, when I asked Will for it, he said “I don’t have it, Dan does” with an attitude. When I asked where Dan was, he said “I don’t know where he’s at, I don’t keep tabs on him, you go look for him”. Ultimately, he paged Dan. When Dan walked in, Will told him I wanted my paperwork back, Dan said he gave it to him. Dan then proceeded to find my papers in a big box of papers to be recycled. Which leads me to believe Will never planned on talking to me or making things right. I’ve purchased cars on my own before and NEVER experienced anything like this. I’ve never had a salesman show me a breakdown of prices that includes the agreed upon sale price, meanwhile basing my monthly rate on an inflated price to make me think the monthly rate I was being shown was based on the actual agreed upon rate. That’s misrepresentation and fraud Will! Of course, I wasn’t questioning the monthly rate being mentioned during signing because it was my understanding my monthly payment was based on the agreed upon sales price of $63K + taxes/docs/fees/gap insurance, not in the inflated sales price that I knew nothing about along with the additional charges. Had I seen/heard the actual finance amount during signing instead of only the monthly rate I would have said something. Shame on me for thinking Woody’s team had integrity and were trustworthy. All I ask is for Woody’s to make things right by correcting the situation. When I asked Will for his business card, he said sales managers don’t have business cards, I asked for his boss, and he said his boss is Woody, the owner who travels a lot and does not have a business card nor could he provide me with his contact information. I’ve also never heard of Sales Managers not having business cards nor have I ever heard of an owner not having business cards. It’s also concerning that the Sales Manager was unable/unwilling to provide me with a way to get in contact with the owner. Note, Sean and Dan have been understanding with my concerns and appear to want to make things right, it's your sales manager Will who is shady because he probably didn't expect me to catch on to his fraudulent sales tactics. Had a man been with me during the time of purchase or had it been a man making the purchase, I know this wouldn't have happened. Nor would Will have talked to me the way he did last Thursday.

Woody Buick GMC of Naperville responded

We appreciate your thoughtful review about Gene’s assistance! It’s always our goal at Woody Buick GMC of Naperville to provide friendly and reliable service. Congratulations and thank you for being part of our dealership family!

Woody Buick GMC of Naperville responded

Thank you for the glowing recommendation, Linsey! We're thrilled you're loving your new GMC and that Daniel provided the exceptional service you deserve. Everyone at Woody Buick GMC of Naperville wishes you safe travels and looks forward to serving your referrals and you for years to come!

Woody Buick GMC of Naperville responded

Maggie, thank you for your fantastic feedback! We're thrilled to hear that Shaban and Dell provided you with such a positive car-buying experience. Your recommendation means a lot to us, and we’re here to ensure that every customer feels the same way. Enjoy your new Buick!