Woody Buick GMC of Naperville

Poor Customer Service Do not waste your time going to this dealership, spoke to Gene a sales associates at Woody Buick. It took a couple of days for a return phone call. I Do not waste your time going to this dealership, spoke to Gene a sales associates at Woody Buick. It took a couple of days for a return phone call. I stopped in on Saturday with the intention of purchasing the Buick Envision. As we walked in we were greeted right away but the minute we said we are here to see Gene Babb they all walked away. One guy said he would page him and we said thank you, after a half hour or so waiting we walked up to the front desk and we ask if they could page Gene again and we were told to ask someone on the Buick side because he only handled the GMC line. So I call Woody Buick on my cell to have Gene Page and we were standing there in the showroom and we did not here a page from the receptionist.The receptionist kept me on hold for more than five minutes and then hung up on me. So we just left and we took Ogden home and we passed By Bill Kay Buick and purchased the Buick Envision there. We were met with enthusiasm at Bill Kay Buick and great overall service from the staff. So Skip Woody and Go to Bill Kay Buick See Tyler Eubanks. Their Staff will not disappoint. More

Service Easy scheduling, work done as promised, nice people. Woody makes purchasing easy and he stands behind his vehicles with outstanding service. overal Easy scheduling, work done as promised, nice people. Woody makes purchasing easy and he stands behind his vehicles with outstanding service. overall an excellent experience. More

Great Woody Buick GMC experience Terrific experience from start to finish. The whole team was terrific. This is our 8th car from Woody and we're never disappointed.. highly recomme Terrific experience from start to finish. The whole team was terrific. This is our 8th car from Woody and we're never disappointed.. highly recommended More

Amazing Customer Service! Mary and Woody could not make my experience any smoother and more enjoyable. My 6th car from Woody GMC BUICK and i don't plan on going anywhere else Mary and Woody could not make my experience any smoother and more enjoyable. My 6th car from Woody GMC BUICK and i don't plan on going anywhere else for the next one! More

Horrible Service Department What defines a good or bad car dealer? Here is what defines Woody Buick - Unresolved - 3 visits and 20 days at the dealer and the car is still not f What defines a good or bad car dealer? Here is what defines Woody Buick - Unresolved - 3 visits and 20 days at the dealer and the car is still not fixed! Rude - What their service writers are to you when you bring your car back with the same problem. Progress Updates – Not at Woody Buick! I would only get a call several days later letting me know the car was ready to be picked up. Troubleshoot & Repair - Found the sensor with the problem and replaced it twice but it did not correct the problem. Instead of troubleshooting further to see if another module or an electrical problem could be causing the sensor to malfunction. They just gave the car back to me. God – What Buick tech support thinks when they tell the service department “This is a normal operating condition” and all work stops on your car! Qualified – Clearly their techs who worked on my car are not qualified. Found some extra screws in my cup holder that the tech forgot to put back in. Luckily I knew where the screws went and was able to reassemble the panel correctly. They are even unable to put the car back together correctly. Customer Satisfaction – On a scale of 1 to 10, I give them a 1. Why a 1 and not a 0? They did give me a loaner…. Negative - My entire experience with Woody Buick has been nothing but negative. This has to be the most unprofessional dealer I have ever dealt with. If you want to avoid the headache and stress I have been put through. DO NOT TAKE YOUR CAR TO WOODY BUICK!! More

Tom Bertic is the guy to see...OUTSTANDING! Searching for a used Buick Enclave and could not have had a better experience than the one I had with Tom Bertic! Purchased a 2011 Enclave CXL with ev Searching for a used Buick Enclave and could not have had a better experience than the one I had with Tom Bertic! Purchased a 2011 Enclave CXL with everything on my wish list and Tom helped make it a smooth and painless process. We were able to negotiate to my price point and I drove away a happy man. If you are looking for a quality used car, head over to Woody Buick GMC and ask for Tom...You'll be so glad you did! More

A PLEASURE TO DEAL WITH Ask for Phil Parker he is from the original Village Pontiac Team and has a long history of good relationships with customers believe me I know have be Ask for Phil Parker he is from the original Village Pontiac Team and has a long history of good relationships with customers believe me I know have been dealing with this dealership since the beginning. More

Great deal They were very easy and quick to deal with. Mark and Scott found me the truck I wanted. Price was good. The amount for trade in even better. Would de They were very easy and quick to deal with. Mark and Scott found me the truck I wanted. Price was good. The amount for trade in even better. Would deal with them again. More

Exceeded my expectations! I bought a 2015 GMC Sierra... Great vehicle, great dealership, outstanding service and commitment to the customer. Best new car experience I have had I bought a 2015 GMC Sierra... Great vehicle, great dealership, outstanding service and commitment to the customer. Best new car experience I have had in the last 20 years... Keep up the good work Woody!! More

Sales and Service under Woody is amazing! We love the new Buick Enclave that we bought last year from Woody. The new and improved service procedures that Woody has implemented have made visit We love the new Buick Enclave that we bought last year from Woody. The new and improved service procedures that Woody has implemented have made visiting his dealership a breeze. After an accident with "Pearl", Woody's team took all of the stress out of getting it repaired. We cannot thank them enough for going above and beyond. We highly recommend purchasing a car at Woody's Buick in Naperville. Ray and Barbara Herr Naperville More