Woody Folsom Chevrolet Buick GMC

Terrible Customer Service I have a 2011 GMC Yukon Denali. I purchased it from Woody Folsom Chevrolet, in Hazlehurst, Georgia, with around 15,000 miles. It currently has aro I have a 2011 GMC Yukon Denali. I purchased it from Woody Folsom Chevrolet, in Hazlehurst, Georgia, with around 15,000 miles. It currently has around 49,000 miles. It currently has an issue, where the Stabilitrak light, Service Engine light, and Trailer Brake Service light are illuminated. This has been an issue for nearly 4 months. I first took my vehicle to the Service Department at Woody Folsom in November 2014. The vehicle would also not start at this time. They tested the battery and stated that the battery did not have enough cranking amps. They kept the vehicle for one week and charged me $200. I asked if the battery was also the reason for the hazard indicators. I was told that it probably was. In December 2014, just before Christmas, the indicator issues remained. I took the vehicle back to the Service Department at Woody Folsom. They have had the vehicle since then. It has almost been three months. I have not been given adequate communication concerning the status of the repair. I have had to call and request status. My experience, with Aircraft Customers, has been that we never wait on them to call us. We are in constant communication, with customers, concerning any quality issues found on our in-service aircraft. There are only two ways to maintain brand equity and those are to eliminate quality issues during production or treat the customer, right, during the repair of quality escapes. Neither of these have been achieved during my current experience with Woody Folsom Chevrolet. The dealership has also been rude, not returned phone calls, and mocked my situation. I have been given 4 loaner vehicles. This consisted of two Impalas, 1 Equinox, and 1 Suburban. The two Impalas were given to me first. With one of the Impalas, we had to add air, to the right tire, every other day. When I called and talked with personnel there, one gentleman giggled at that situation. I have also been in contact with the Owner, Woody Folsom. He has been no help and has not returned my phone calls, when messages were left. I have been a GM customer, since owning my first vehicle. I usually purchase a new or used vehicle every 2-3 years. This situation has definitely created doubt in Woody Folsom's brand image. But, it has also created doubt in GM's brand image. More

I traded in my 02 Envoy for a 06 Jeep Wrangler on 06/29/2013. Signed the contract and on 07/05/2013 Dustin called me and told me to come over there and sign a new contract because they lied on my cre 06/29/2013. Signed the contract and on 07/05/2013 Dustin called me and told me to come over there and sign a new contract because they lied on my credit application stating I made twice as much money as I really make. They wanted to up the payments and I told them no deal. I wanted my trade-in and my down payment back. My trade-in was sold at auction but the dealership did get my Envoy back on 07/10/2013. Brad the GM said he would give my Envoy back on 07/10/2013, but he couldn't give me my down payment back till tomorrow and he wanted me to pay the $150.00 seller fee from the auction. I told him no and now nobody will call me back or answer me. This is the worst dealership to deal with. More

I'm very happy with my new car and how easy it was to get it. The guys at Woody Folsom were very helpful and really took their time to understand what I wanted. get it. The guys at Woody Folsom were very helpful and really took their time to understand what I wanted. More

I would never buy here again. Although i was satisfied with the truck i got the customer service was horrible. The sales and finance team were very hospitable during the buying process but would not even with the truck i got the customer service was horrible. The sales and finance team were very hospitable during the buying process but would not even take a phone call afterward. My truck wasnt even detailed when i finally got in it. The main problem I had was that i traded in a older truck that i still had financed and they never paid it off and I was stuck with two truck payments for over a month. One to a truck I didnt even have anymore. I contacted them almost everyday to find out what was goin on but all i got was a run around of two or three different stories saying that they had mailed a check or it was my banks fault. I couldnt even register for a tag for a month because they had not even put in the system yet. I finally got fed up and drove the two hours to get there and taking time off of my job to go find out what was up. I get there and complain and come to find out they still had the check there and looked like they had just printed it after i told them how much they actually had to pay to pay off my old loan because they didnt know the exact amount. They didnt even compensate me on gas or anything to drive down there and handle it. I finally took the check and went and delivered it to my bank myself. i have have bought two vehicles from gm dealers and was satisfied with them but not here. I dont recommend anybody to this place. Oh and they gave me a warranty and I wanted something fixed but they would only honor it there and im not driving to hours there for them to overcharge me. More