World Chrysler Dodge Jeep RAM

outrageous upcharges Wife brought jeep in for routine oil change. Was told 30,000 mile fluid change was due and she agreed without asking cost. Bill turns out to be $435. Wife brought jeep in for routine oil change. Was told 30,000 mile fluid change was due and she agreed without asking cost. Bill turns out to be $435. Completely outrageous. I complains to service manager who offered half off while was not acceptable to me....still outrageous. So World Jeep recharged the full amount! Never again after 4 leases/purchases from World am so done. More

Great Service Department The service dept at world Jeep has been so good over the years, that even after purchasing/leasing both my wife's Jeep and my Ram at another dealershi The service dept at world Jeep has been so good over the years, that even after purchasing/leasing both my wife's Jeep and my Ram at another dealership we continued to come back her for all of our service needs. Hopefully, next time around the sales department will be able to take care of my next lease. More

Great experience The salesman go out of their way to get u want you want for the price u want very happy with the service and speediness of the purchase The salesman go out of their way to get u want you want for the price u want very happy with the service and speediness of the purchase More

Lease of a Jeep Grand Cherokee Called to inquire about a Jeep Grand Cherokee lease with a strict budget I had to stick with. I had a strong trade in but my budget was low. brianna a Called to inquire about a Jeep Grand Cherokee lease with a strict budget I had to stick with. I had a strong trade in but my budget was low. brianna and Bruce were wonderful with working in my budget and offering a great amount for my trade in. They promised they would make it happen even though my budget was so low and they did! I LOVE my Grand Cherokee! Very good experience with this dealership More

excellent customer service the people at World Jeep (Frantz and Bill Morgan in particular) made a very good impression on me and i will recommend World Jeep largely because of the people at World Jeep (Frantz and Bill Morgan in particular) made a very good impression on me and i will recommend World Jeep largely because of them. More

Used car purchase I recently purchased a 2015 Chevy Suburban from the Jeep dealership. In my conversation the salesperson told me there was a 3,000 bumper-to-bumper wa I recently purchased a 2015 Chevy Suburban from the Jeep dealership. In my conversation the salesperson told me there was a 3,000 bumper-to-bumper warranty so if anything popped up to just let them know. Shortly after leaving the dealership (within five minutes) I realize that the navigation was not working. I received confirmation both via email and verbally over the phone that I would be able to bring the vehicle back and it would be repaired for me. Due to the dealership being located approximately one hour from my home, and already on my way home, I asked the sales person over the telephone if it would be OK that I brought it back in approximately two weeks when I would be back in the same town. He assured me again that this would be fine. When I arrived two weeks later to have it looked at the sales person pretending to act like he did not know what happened and the assistant sales manager said that there was no proof so they would be taking care of it. When I showed her the email that I had sent and the reply she said she would go and talk to the sales person. She then returned after a short period of time stating that in the state of New Jersey once you sign the contract the vehicle is yours and that they would not be doing anything in regard to repairing the vehicle. Fortunately, the assistant service manager had been present the entire time. When he heard the assistant sales manager’s response he went and got the manager of the service department. After speaking very briefly with him he told me not to worry about anything and that the service department would take care of it. The service department held true to their word and went above and beyond to make sure that the issue was corrected and to do so at my convenience. I would not recommend purchasing a vehicle from this jeep dealership as I determined I was unable to believe anything they said (or put in an email) but hold the service department in highest regard. More

Fake news Last visit was disappointing, since I was told a few things that were not fact as far as I am concerned. First I was told that that battery terminals Last visit was disappointing, since I was told a few things that were not fact as far as I am concerned. First I was told that that battery terminals were seriously corroded, no corrosion was found. I was told that the air cleaner was needing replacement, it was only replaced 3OOO miles earlier. Third,I was told that the transmission cooling pipes were leaking and needed to be replaced at the cost of almost $400, but showed no signs of a leak until they replaced the transmission. 5000 miles earlier, very disappointing. More

Mixed.experiences here. I'd taken my Chrysler here for service throughout the lifespan of the car. Positives: lovely staffing, polite, and respectful. And every now and I'd taken my Chrysler here for service throughout the lifespan of the car. Positives: lovely staffing, polite, and respectful. And every now and then one of them will go over and beyond like Daniela who secured a car rental through the dealership when my car failed 2 days before Christmas last year. I will never forget her kindness to my family and I. Negatives: well, it's a dealership. They make their money on service and on occasion that is contrary to the customer's interests. I had a lifetime power train warranty on my vehicle. It was near the end of it's life, but I was trying to keep it on the road for a few more months so brought it in for a brake job. It was suggested they do a free inspection as it was required every few years to keep the warranty in force with the understanding that if I don't maintain the car and do the repairs, the warranty would be void. Well, I got a call telling me the car needed $3200 in repairs for the warranty to remain in force. It brought tears to my eyes and my friends in the auto business told me they just got greedy looking at the well-to-do town I live in on my paperwork. I ended up getting the brake job for $190 less than their estimate elsewhere and declined service, picking up my car the next day. I'd planned to trade my car in for a Subaru at the dealership, loving the Subaru loaners. But my final experience turned me off and I ended up going for a very different new car at a dealership closer to me who did all they could to help me get into a new vehicle. My recommendation is keep your eyes wide open and do all the repairs you can elsewhere if possible. More

Service I always had a very positive experience at World Jeep...the staff are friendly and very professional and a pleasure to deal with.....I don't dread my I always had a very positive experience at World Jeep...the staff are friendly and very professional and a pleasure to deal with.....I don't dread my next appt because I know that it will be a pleasant one..... More

Truly service with a smile I arrived early, they service my truck in under an hour, this included an exterior washing of the truck. This was also a free service as I bought the I arrived early, they service my truck in under an hour, this included an exterior washing of the truck. This was also a free service as I bought the vehicle at this dealership, so all in all a very good experience. Only 4 stars for two reasons, they always leave that paper mat in the truck after they are done, I guess so the owner knows they took the time to use the mat. I trust you please remove the paper mat when you are done and secondly they parked my truck so close to the vehicle next to it I had to get in through the passenger door. The guy who parked it must have been the skinniest guy there!!! All in all though this dealership always does a nice job. More