World Mazda Kia North

I purchased a 2010 Forte with 9000 miles from Legend Kia in December. Once the sale was made, I was then informed that there was only 1 key fob. I feel this fact should have been disclosed before the c in December. Once the sale was made, I was then informed that there was only 1 key fob. I feel this fact should have been disclosed before the closing. The parts department says a new one would be about $130. If I would have known this, I would have paid less for the car or walked away. Other dealerships I have dealt with would have provided the addition key fob for free or at least had the courtesy to sell me the additional key fob for cost. At the time, I was told the vehicle was inspected and service was performed. I made the mistake of thinking your dealership did their best with the vehicle. Your service manager admitted that they only did the minimum that was required. They said they changed the oil and inspected the vehicle. I was not impressed when after we started sensing a smell in the car, I pulled the interior filter and it had not been replaced. Your service manager said that since it was not “required” and that the retainer clips break easy, they do not check them. The owner’s manual says it should be checked/replaced based on use. The engine air filter appeared to be new. If it needed replacing, one may think that the interior may need replacing. I purchased a new filter and replaced it without issue. I also noticed water marks from the cleaning on the seats; I had to return the car on another day to get the seats recleaned just to have new water marks show up later after the cleaning. I have given up on your cleaning crew. Another thing that shows how inept the car prep team is, when I explored the car’s Bluetooth, I found all the previous owners information still in it. This should have all been reset. What good was it that I purchased the car from Legend dealership? I expected professional car prep and top customer service. This I did not get. Their web site says "Making a Difference One Customer At A Time" is our promise. With our VIP Sales and Service philosophy we intend not only to earn your trust, but to ensure that we exceed your expectations. This I did not experience. I could have received the same care from any other dealer or a private sale. I expected that when you buy a car from the vehicle dealership that I would get the best possible support possible, not the minimum, but to go beyond the minimum expectation. Also, when we were finally notified of the registration being ready for pickup, they failed to advise us that the registration was to be picked up at the Mazda dealership, thus wasting time. More