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192 Reviews of Wright Nissan - Service Center
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April 14, 2023
This is a SCAM CENTER, I would recommend going anywhere else. My fiancé took a 2010 Nissan Rogue to this dealership 2 weeks after the vehicle passed inspection for a transmission problem. The original else. My fiancé took a 2010 Nissan Rogue to this dealership 2 weeks after the vehicle passed inspection for a transmission problem. The original inspector said the issue with the transmission does not keep the vehicle from being inspected and said it was safe to drive. We told Nissan write service what we were told and that many online forums also suggest that this is a transmission issue or a torque converter, with the vehicle shaking only between 30-40 mph (common issue on Nissan forums). Nissan and their service advisor, Meghan Stanton, instead told my fiancé that her car was unsafe to drive, should never have passed inspection, and that it was even a fire hazard with something rubbing against the gas tank. They gave her a 2800 estimate for axles, driveshaft, and u joints and told us after this service we would probably still have the same shaking we were experiencing. I refused the work and paid for the diagnostics and took the car back to the original inspector. The inspector put the car on a lift for me and walked me through everything in Nissan Wright's estimate. Everything on the estimate was untrue. They confirmed the vehicle was fit to be inspected and safe to drive. When I went back to the dealership, the service manager, named Russ Miguel, would not take any accountability for anything. He claimed that the inspection status was the other shops "opinion" as if there weren't state-wide standards in place for PA inspections. He neither confirmed nor denied his service representatives comments on the safety of the vehicle, said he would "have to check the call logs". He refused to give me contact information or schedule an appointment for his boss or anybody else in the organization, just said "someone will reach out to you". He wouldn't even consider refunding the diagnostic charge even though it is clear as day that the estimate we received was at best unethical and at worst criminally fraudulent. I suspect Nissan Wright Service center gave this estimate to my Fiancé assuming she would not know any better. Even the estimates they gave were high for what the repairs were. I would describe the service as predatory, unethical, and morally reprehensible. Please. Do. Not. Go. Here. More
by Avery Festa
Employees Worked With
Russ Miguel, Meghan Stanton
April 06, 2022
Service department has a "it's not my fault" attitude. I've have wasted 12 hours and three trips here for the problem that should have been diagnosed the first time. To only have to come back a second tim I've have wasted 12 hours and three trips here for the problem that should have been diagnosed the first time. To only have to come back a second time. When I expressed frustration that so much of my time was wasting Jared raised his voice at me telling me he is frustrated also but there isn't anything he could do...ummm you could have brought my car back right away instead of me seeing it wait there for 35 minutes. What's the use of an appointment of they just make you wait all day anyway and will get to it when they feel like it. Terrible service, expect any issues to not be their fault More
by Ld
Employees Worked With
Jared
April 09, 2021
Theresa is awesome. After 12 years, she still remembers us & still is as friendly as ever. She knows her stuff! Timely appointments. Close to home! us & still is as friendly as ever. She knows her stuff! Timely appointments. Close to home! More
by Maken
Employees Worked With
Teresa Eichner
April 05, 2021
Customer waiting lounge was awesome. Chris is awesome. Definitely will return for service again. Waiting area was clean and seats spaced out to follow social distancing. Definitely will return for service again. Waiting area was clean and seats spaced out to follow social distancing. More
by cspeer
Employees Worked With
Chris Speer
March 16, 2021
Great service and experience. Megan and Russ are extremely accommodating and assets to the Service Team. I have no reservations in leaving my Marano Crosscabriole in their capable hands. extremely accommodating and assets to the Service Team. I have no reservations in leaving my Marano Crosscabriole in their capable hands. More
by flyfish234
Employees Worked With
Meghan Stanton
February 28, 2021
Service department has been excellent. Always helpful in explaining what was completed. Great at answering any additional questions. Always treats customer with respect and makes us feel at ease. explaining what was completed. Great at answering any additional questions. Always treats customer with respect and makes us feel at ease. More
by Matthews_w
Employees Worked With
Teresa Eichner
February 17, 2021
Teresa was a big help in scheduling and managing the oil change and state inspection that I needed. Check-in and check-out were easy and work was done on-time and as expected. She went through every detail change and state inspection that I needed. Check-in and check-out were easy and work was done on-time and as expected. She went through every detail of the invoice to explain what was done and how I was being charged. Excellent work. More
by Herb
Employees Worked With
Teresa Eichner
January 21, 2021
The service has always been good and the staff is wonderful. Theresa is whom I deal with mostly and she couldn't be friendlier or more helpful. A valuable asset to your team. wonderful. Theresa is whom I deal with mostly and she couldn't be friendlier or more helpful. A valuable asset to your team. More
by ricki
Employees Worked With
Teresa Eichner, Meghan Stanton
January 16, 2021
Bought my 2014 Altima at Wright, six and a half years ago. Have been in for service more than twenty times. Every service employee i have dealt with is very friendly and knowledgeable. I normally deal ago. Have been in for service more than twenty times. Every service employee i have dealt with is very friendly and knowledgeable. I normally deal with Theresa Eichner, and she really seems to care about her job. I supervise twenty people at my job, and I’ve gotta tell you, having thorough employees like Ms Eichner make the company. She is always very helpful and accommodating. I would recommend wright to anyone. Thank you for your A1 service!!! Mike More
by Miket321@icloud.com
Employees Worked With
Teresa Eichner
